Course Details

Price & Course Details

Price: £ 295 + vat
Duration: 3 hours
Location: Remote

Course Dates


This live workshop dives into the real crux of how to get maximum leverage in delivering a successful project – understanding the landscape behind the politics and the people factor.

Target Audience

This course is aimed at anyone looking to learn more about the human side of organisational change which is a major factor in determining the success of a CRM initiative.  These can include IT administrators with a CRM interest (e.g. Salesforce or Microsoft CE), Change Managers, and Sales managers/directors.

What will it give you?

At the end of this course you will be able to:

  • Describe the state of organisational readiness for change
  • Identify main factors of successful change management
  • Understand the importance of engaging Users early for success
  • Engage the right Executive Champions
  • Understand the realities behind data ownership
  • Understand the politics of adoption to influence outcome

What will this course cover?

  1. Organisational Readiness
  2. Change Management
  3. User Engagement & Communication
  4. Politics Who’s the champion
  5. Data ownership
  6. Politics of System adoption

How will this course be delivered?

This course is delivered remotely over video sessions.