Course Details

Price & Course Details

Price: £ 59 + vat
Time: 2-5pm GMT
Location: Remote

Register

13 Jan 2022

Overview

As social entities, we spend a lot of time and effort in communication with others.

Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life.

This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before.

To master communication skills, extensive interactive and hands-on exercises are provided during the training course which  encourage learning and increase the delegates’ confidence.

Target Audience

This course has been designed to help anyone wanting to be better at communicating with others.

What will it give you?

At the end of this course you will be able to:

  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others

What will this course cover?

In this highly practical course delegates will learn:

  1. Misunderstanding
    • What causes misunderstanding?
    • How can you minimise misunderstanding?
    • How can stereotyping affect your communication?
    • How to use active listening to gain rapport and commitment
    • When should you use first person sentences when communicating with others and when should you use second person?
  2. Empathy & Emotional Intelligence
    • What is the effect of empathy on communication?
    • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication
  3. Body Language
    • How can you read people through their body language and understand their motives better?
    • What gestures should you be aware of?
    • What are the differences between open and closed body gestures and how do they impact your communication with others?
    • How to spot lies
    • How to control your voice to get maximum effect