Course Details

Price & Course Details

Price: £ 59 + vat
Time: 2-5pm GMT
Location: Remote

Register

22 Feb 2022

Overview

Sometimes we find ourselves in an unpleasant conversation. Most people have a strong urge to avoid such conversations. Some adopt a “silent treatment” as a way to avoid the issues. Others avoid the person altogether so they never end up in such situation.

The problem however is not always other people or the nature of the conversation, but the way we handle it.

A critical point about using techniques to improve a conversation is to be able to execute them flawlessly even in an emotional state. This means that the techniques must be fully memorised as you would not have time to think logically to work out the steps.

This course contains several exercises for each of these techniques designed explicitly to maximise learning and memorisation of these methods. Delegates should be able to start using these techniques straight after the course and with more practice it would eventually become a habit.

Target Audience

This course is aimed at anyone interested in improving their skills in handling difficult conversations.

What will it give you?

At the end of this course you will be able to:

  • Control the flow of a potentially difficult conversation and learn to focus on what matters the most
  • Analyse your behaviour as well as those of others and better understand what makes people take a particular action
  • Appreciate the power of emotions and how you can take advantage of them to control your actions

What will this course cover?

In this highly practical course delegates will learn:

  1. Handling Conversations
    • What strategy to use in managing difficult conversations?
    • What are the critical body language signals and gestures to be aware of in a conversation?
    • Why is it important to understand other people’s needs and how this can help you to improve your conversation?
    • How to gain respect and show it
    • Why aiming for win/win can make all the difference?
  2. Power of Emotions
    • How do we make decisions and what influences our decision making process?
    • How much of your decision making process relies on emotions and the way you feel about something?
    • What are the best practice guidelines on improving your conversations with others?
  3. Understanding Emotions
    • What are the 6 steps that lead you to an action and how to use this model to change the way you act?
    • How can you address self-talk and improve your self-awareness to better understand the world around you?
    • How to stop negative and destructive self-talk
    • How can you manipulate the way you think and feel to change the way you act?