These terms and conditions set out the basis upon which you can visit our website and regulates how you can use our Site.

By using our website, and when you use our Service, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy & cookie notice.

If you disagree with any part of these terms and conditions, please do not use our website and the Services it offers.


When you visit the Site or when you use our Service, the following Terms will apply and will, together, form the agreement between you and us.

They have 5 parts:

  • Definitions
    • General Terms
    • Service Terms
    • Privacy & Cookie Notice
    • Acceptable Use Policy


The following words have the following meanings in all parts of these Terms, unless the context indicates otherwise:

We, Us, OurZenhao Limited a company registered in England and Wales under Company Number 10792840 and whose registered office is at 4 Harecroft Lane, Ickenham, Uxbridge. UB10 8FD.
Site, Websitemeans www.zenhaotraining.co.uk
You, Yourmeans a visitor to the Site.
Accountmeans the Account you create with us when you register as a User with the Site.
Contentmeans any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
IPmeans Intellectual Property and all the rights associated with the use of that Intellectual Property.
Postmeans a posting (whether in writing, images, video or other media) made to the main feed page, reviews, feedback, or any other similar spaces we may host on the Site.
Servicemeans the introduction service we offer through the Site.
Termmeans the period during which we provide our Service to you.
Termsmeans the terms and conditions contained herein.
Usermeans any person, firm or company using the Site or our Service for any purpose.
Visitormeans any visitor to the Site.


              These Terms apply to anyone visiting the Site, whether you use our Services or not.

1.           YOU PROMISE US

You agree that:

You are over the age of 18 years.

You will have only one Account with us.

You will not pretend to be someone else when you use the Site.

If you link to another site through us, you will read their terms and conditions.

You will not use robots, spiders, scrapers or similar things on the Site.

You will not try to get around any things we put on the Site to stop or limit access to parts of it.

You will not do anything that might cause our systems to crash.

You will not steal the Site or any part of it for use in any other Site or application.

You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any of the systems we use.

You will not use our trademarks and/or designs and/or layout before asking us.


2.1         We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold or used, in any way, for any purpose without our written consent.

2.2         All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel is appropriate.

3.           DISCLAIMERS

3.1         We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectations, but we are unable to guarantee that it will.

3.2         We are not able to guarantee that the Site will work with your device or will be secure.

3.3         Whilst we take reasonable precautions to ensure the accuracy of the information we publish on the Site, we cannot guarantee its accuracy. We can never guarantee that any information we may provide is up to date. You agree that, if any information we provide is important to you, you will verify it independently.

3.4         Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.             

3.5         If using our Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.

3.6         If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.

4.           POSTS

4.1         When using any forums, feedback, review or other spaces we may put up on the Site, you agree to abide by the following rules:

  • You must not use obscene or vulgar language.
    • You must not publish pornographic material on the Site.
    • Nothing you submit can be unlawful or otherwise objectionable.
    • You must not publish material which may be abusive, threatening, harassing, defamatory, racist, ageist or sexist.
    • Nothing you submit may be designed to promote violence.
    • All of your posts must be in English.
    • You must not post links to other sites which may break these rules.
    • You must not impersonate anyone else.
    • You may not post anything which contains any viruses, trojans, crawlers or anything else which might damage, interrogate or otherwise access our software, hardware or communications networks.

4.2         We have the absolute right to moderate all Posts on the Site and to remove any Post which we do not want.

4.3         When you submit a Post you are warranting that you are the author of that Post and that you own all rights associated with it and that we can repost it without paying or getting permission from anyone.

4.4         Any Post you make to the Site will be considered non-confidential and non-proprietary.

4.5         We have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy.

4.6         When viewing Posts you accept that we are not the author and that any views expressed may not be our views.

4.7         If you see a Post which you find objectionable, tell us as soon as you can and we will consider whether or not it should be removed.

4.8         All passwords are stored encrypted in transit and at rest and cannot be deciphered once committed. It is your responsibility to keep your password secure and to remember it.

4.9         You agree that we may access, preserve and disclose your Account information and Posts if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary, such as to: (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to claims that any Post violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect our rights, property or personal safety or those of any other person.


5.1         We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.

5.2         We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.


6.1         As far as we are allowed by law we deny liability for any losses of any kind which you incur from visiting the Site or using the Services. You use the Site at your own risk.

6.2         We will not be liable to any visitor for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if this is foreseeable, arising under or in connection with: (a) use of, or inability to use, the Site; or (b) use of or reliance on any Content displayed on the Site.

6.3         If you are a business Visitor, please note that, in particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

6.4         If you are a consumer Visitor, please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business reason.   

6.5         We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any Content on it, or on any website linked to it.

6.6         We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

6.7         Nothing in these Terms excludes or restricts our liability for death or personal injury, resulting from any negligence, or fraud, on our part.


7.1         We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.

7.2         We are not responsible for evaluating other sites with which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all the sites we link to.

7.3         A link to another site does not mean that we endorse or recommend that site.

7.4         We can never guarantee that a link we offer will work or will be free from viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material.


8.1         We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control. 

8.2         Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or another natural disaster, or any other event that is beyond our reasonable control.

8.3         If this happens:

                             We will tell you as soon as we reasonably can;

We will do all that we reasonably can to minimise the delay.


9.1         We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.

9.2         You may not transfer (assign) your rights and obligations under these Terms.


10.1       These Terms will change from time to time and we do not have the resources to let all our Visitors know about the changes.

10.2       Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.

10.3       We may change the Site as often as we choose and these Terms will still apply to any changes we make.


11.1       Operative Law – This Agreement under which these Terms operate is made under the laws of England and Wales, which is the only jurisdiction that can govern it.

11.2       Partnership/Joint Ventures – We are not entering into a partnership or co-venture with you.

11.3       Effect of Agreement – These Terms supersede all previous terms and represent the entire understanding between you and us.

11.4       Time of the Essence – Time will not be of the essence in any part of these Terms.

11.5       Unenforceability – If a Court or other body says that any part of these Terms is unenforceable, the rest of them will stand.

11.6       Notices – If either you or we need to give formal notice to the other, it must be done by email to the address each of us gives to the other from time to time.

11.7       Entire Agreement – These Terms contain the entire understanding between us.


              These Terms apply if you want to use any of the classes, workshops and case studies that we offer through the Site and they form the basis of the agreement between you and us. When you register an account with us these Service Terms will come into effect.

1.           THE SERVICE

              The Service we offer is a service designed to assist you in becoming a better consultant through live teaching and recorded courses. We provide the teaching material we use in a number of forms. You agree to comply with the following requirements, when receiving teaching from us.

1.1         When providing us with any information, you promise that that information is true, complete, up to date and does not contain anything which may be misleading.

1.2         For our Service to work properly, we ask that you use it in a reasonable manner, respectful to all other Users. In extreme circumstances, we have the right to suspend or terminate your Account, we have the right to decide if any circumstances are extreme.

1.3         We are constantly trying to improve the Service and may change Material from time to time.

1.4         If, for any reason, the Service is unavailable at any time, we will do what we can to restore it but we have no liability to you for any losses you sustain whilst it is unavailable.

1.5         We can never promise that the Service will always be available and that it won’t change.

1.6         The results of your use of the Service depend on both you and us. For that reason we are unable to guarantee that you will achieve and particular results from having used the Services.

1.7         Whilst we provide a detailed summary of all tuition we will provide to you, we have no idea as to your ability to use that information to your best advantage. We do not offer refunds if you find that our Material is not suitable for your requirements.


2.1         We own (and retain) all intellectual property rights (at all times throughout the world) in all Material but when you purchase a Subscription to access Material, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence for you to access, participate in and use the relevant Material for your own training (but not to train others) The licence granted does not give you any rights in Material (including any material that we may licence from third parties).

2.2         The licence granted under clause 2.1 includes the following usage permissions is subject to the following usage restrictions:

2.2.1                     You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Material (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’); and

2.2.3                    You may not use any two way livestream facility which is or is part of the Material item or event to communicate or make accessible to any other person accessing or participating in that item or event anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of that item or event; and

3.           BOOKING

3.1         No contract exists between you and us, until we have accepted your payment and confirmed your purchase or Membership. We will confirm your Membership by email and, until we have done so, you can withdraw your application and we will refund all payments you have made to us.

3.2         We will offer specific dates and times for provision of the Material but we can never guarantee that we will be able to honour either. If we do need to postpone, we will give you as much notice as we can and book you on to the next suitable session which is available.

3.3         An agreement will be formed between you and us, only when we have confirmed by email that we have accepted you as a User. At any time until that point, you or we may (without reason) cancel your application to be a User and we will return any money you have paid us, using the method by which it was paid.

4.           MEMBERSHIP

4.1         If you want to use our Service, you must become a Member or check out as a guest.

4.2         When you request membership you promise that:

  • All information you give us is accurate and truthful.
    • You will keep this information accurate and up-to-date.
    • You will not share your Account details with anyone else.
    • You will keep your Account details confidential.
    • You will not give your username or password to anyone else.
    • You will log off when you exit the Account.

4.3         We end your Membership if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.

4.4         If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.

4.5         You may only have one Membership with us.

4.6         If you change your address at any other time you must tell us.

5.           PAYMENT AND TERM

5.1         If you are using any of our paid-for services, until we have received payment from you, we will not be able to provide you with that Service.

5.2         Your Membership will automatically renew, at the end of each period for which it has been paid, if you do not pay the subscription for the next period, your Membership will ,automatically, lapse.

5.3         If we allow you credit terms and you fail to make any payment on the date it is due, in addition to our other rights in this Agreement, we may charge you interest on all unpaid sums, at the rate of 6% above the base rate from time to time of Barclays Bank PLC, from the due date, until the actual date of payment, even if that is after any judgment. We may also suspend or cancel the agreement between us.

5.4         If we have offered you a lifetime Membership then we will not charge a Membership Fee to you, at any time that your agreement with us is current. If you are a lifetime Member and cancel your Membership, we do not have to reapply any benefits, if you later wish to renew.

5.5         We have the right to increase all and any fees we charge, save where we have agreed with you, in writing, not to do so.

5.6         VAT is payable upon all purchases made with us.

6.           OUR OBLIGATIONS

6.1         We will use our best endeavours to provide our Services in a professional and competent manner and consistent with other training service providers in our field.

6.2         We will endeavour to use a named tutor but have the right to substitute one trainer for another, should we wish to do so.


If a dispute occurs between you and another User, we are unable to offer a dispute resolution service and the dispute must be resolved directly with the other User. In the first instance, however, if you do have a dispute with another User, we will provide a basic mediation service between you and the other User, in an endeavour to resolve issues before they become serious. We will make no charge for the service but it will not guarantee any solution to an issue or that any party will comply with any agreement which may be made. You accept that you and the other User must make arrangements to reduce any agreement into an effective form and at no cost to us.

8.           LIABILITY

8.1         We deny, as far as we are legally able, all liability for any losses you may incur whilst using the Site and the Service it offers.

8.2         In any event, we are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

8.3         We have no liability for compliance with any laws, regulations or rules which apply to the country in which you use the Service. You agree that all responsibility relating to the legality of any products or services you acquire from any other User lies with you and you alone.

8.4         Nothing in these Terms limits our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987;
  • For fraud or fraudulent misrepresentation; or
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


9.1         If you do not attend a course which you have purchased, we will not refund your payment unless you have given us the correct prior notice.

9.2         If we cancel a course and do not reorganize it for a date suitable to you, we will refund all of the Fee for that course.

9.3         We may change Course Fees at any time up to 14 days’ before the date of the Course. You may cancel, should we increase those Fees, provided that you give us 7 days’ notice in writing and, in those circumstances, we will refund the Fee you have paid.

9.4         If you are buying our Services from us as a consumer then the following provisions apply:

9.4.1      for the purpose of the Regulations we may confirm these Terms and Conditions and the goods and services we are providing to you in the email in which we confirm your Booking;

9.4.2      you may cancel any Booking by telling us in writing (either by letter sent by 1st Class Signed For delivery or email to the address from which the Booking was confirmed) within the period of 14 days from the date the Booking was made and in that event we will refund to you 100% of the cost of that Booking. Unless we agree otherwise you must cancel the whole Booking and not part of it

9.4.3      if you cancel after the date referred to in sub-Clause 9.4.2, you may do so, subject to the following refund policy:

More than 4 weeks before course date                                     50% refund

27 days to 1 week before the course start date                         25% refund

6 days or less before the course start date                                0% refund


Zenhao and Zenhao Training are  the trading names and website owned and operated by  Zenhao Ltd.

We understand how important your privacy is and we are committed to respecting it. This notice is designed to give you clear information about what Personal Data we collect and how we use it. This Privacy & Cookie Notice applies to the use of Personal Data processed by us and covers the steps we take when you contact us using the website or in any other way.


To help make this Privacy & Cookie Notice a little easier to read, we have defined certain words and phrases. Those definitions are as follows:

GDPR                                  the General Data Protection Regulation EU 2016/679.

Personal Data                    the data/information we hold about any data subject – as defined further by GDPR.

Privacy & Cookie Notice    the provisions contained in this document.

Site                                     www.zenhaotraining.co.uk

Who we are

We are Zenhao Limited a company registered in England and Wales under Company Number 10792840 and whose registered office is at 4 Harecroft Lane, Ickenham, Uxbridge. UB10 8FD

We are the Data Controller for Personal Data, which we use to provide the services which we describe on the Site and for marketing purposes.

Our Data Protection Officer is Pei Mun Lim

We can be contacted at  privacy@zenhao.co.uk

How do we collect and use Personal Data and what types of Personal Data do we collect?

When you visit the Site, we store Personal Data about your visit using Cookies. We will collect data about you and the Services we provide to you to make sure that they are suitable.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information about cookies visit:




Through the use of Cookies, we collect certain Personal Data, including: IP address, identification number, online identifier, browser information, location data, sponsored ads and other similar identifying information required for your devices to communicate with websites and applications on the internet and for analytic services, such as Google Analytics, which enable us to monitor and improve our services.  

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Completing a form via one of our website pages or sending us information in any other way

If you complete an online form via one of our Site pages or send us information about yourself in any other way, we will process this data in order to provide the Services.

The Personal Data we hold for you will be held for no longer than we need it. If we cannot help you, then we will remove your Personal Data as soon as we are able to but, in any event, within three months of our advising you that we cannot help.

If we can help, then we will retain data relating to your purchase as long as we need it to provide our services, which will usually be as long as your purchase takes to go through. We may retain some parts of your Personal Data in order to provide you with information about the services and Product we offer, promotions we are making and any other information which we feel may be of use to you. In this case, we may keep your Personal Data for up to six years.

We will remove your Personal Data from our database within three months of the date when we no longer need it or if you ask us to remove it.

Using Personal Data

We will use your Personal Data to provide our Services to you and to give you information about the Services and products we offer from time to time.

Sharing Personal Data

The Personal Data you submit to us may be passed to the third-party service providers we use to help us to provide our Services.

We may transfer your Personal Data to data processors within and outside the European Economic Area. If we do so, we will apply appropriate measures and controls to protect your Personal Data in accordance with applicable data protection laws, regulations and regulatory guidance. In all instances, we will take into account the nature of the Personal Data we are transferring, and the level of protection provided by those processors.

Rights that you have

As your Personal Data is held by us you have rights under GDPR that we will always respect. Your rights are:

  • The right to request a copy of the Personal Data which we hold about you without charge;
  • The right to request that we correct any incorrect or out of date Personal Data we hold;
  • The right to ask us to erase Personal Data when it is no longer necessary for us to keep it;
  • The right to withdraw any consent you have given to the processing of your data, at any time;
  • The right to request that we provide you with details of the Personal Data we hold about you;
  • The right to send your Personal Data directly to another data controller, so that they can perform a contract with you;
  • The right, if you think the Personal Data we hold is wrong, to stop us processing that Personal Data until the issue is resolved;
  • The right to object to the processing of Personal Data, including for marketing purposes;
  • The right to lodge a complaint with the Information Commissioner’s Office (the ICO).

New purpose

If we wish to use your Personal Data for a new purpose, not covered by this Privacy & Cookie Notice, then we will provide you with a new notice explaining what we are proposing. We will tell you what we propose and point out new uses or conditions that we wish to apply. We will not process any Personal Data without your consent.

Other websites

The Site may contain links to other websites. This Privacy & Cookie Notice only applies to the Site so, when you link to other websites, you should read and understand their Privacy Notice.

Social mediaThe Site may contain plugins and other features that integrate third-party social media platforms into our systems to allow us to provide the best service we can to you. If you choose to access such features, you accept that such platforms may be able to identify you, examine your use of the Site, create links and store data. You will need to view the Privacy Policy and other policies of such platforms and contact them directly, if you do not wish your data to be used in this way. You accept that by using such features, you do so at your own risk as we have no facility to influence the data collected and data processing operation, nor are we aware of the full extent of data collection, the purposes and the storage periods.

Foreign use

You agree and acknowledge that the Site is a global app operating through servers located in a number of countries around the world. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, choosing to upgrade the services you use, or making use of the applications available on the Site, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.

Contacting us and updating your Personal Data

If you wish to update, correct or change your Personal Data, how we use it or to make a complaint about what we are doing, you can do so by emailing us at privacy@zenhao.co.uk

If you make a complaint about how we use your Personal Data and we do not resolve it to your satisfaction, you can contact the Information Commissioner’s Office via their website (www.ico.org.uk).

We will occasionally update this Privacy & Cookie Notice. We encourage you to review this Privacy & Cookie Notice from time to time so that you can see any changes and remind yourself as to how we use your Personal Data.

If you have any questions, comments or requests regarding this privacy statement contact us.

This Privacy & Cookie Notice was last updated November 2021


This Acceptable Use Policy sets out the terms between you and us under which you may access the Site. This Acceptable Use Policy applies to all Users of, and Visitors to, the Site and is in addition to the matters set out in the General Terms.

Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement these Terms.

(c)          For the purpose of harming or attempting to harm minors in any way.

(d)          To send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards contained in these Terms or which we publish from time to time.

(e)          To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

(f)           To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

(a)          Not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of these Terms.

(b)          Not to access without authority, interfere with, damage or disrupt: (i) any part of the Site; (ii) any equipment or network on which the Site is stored; (iii) any software used in the provision of the Site; or (iv) any equipment or network or software owned or used by any third party.

2.1         We may, from time to time, provide interactive services on the Site, including, without limitation, chat rooms, bulletin boards, forums and advertisements.

2.2         Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

2.3         We will do our best to assess any possible risks for Users (and, in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a User in contravention of our Content standards, whether the service is moderated or not.

2.4         Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on the Site.