Course Booking Terms & Conditions

Public Courses

Any booking is subject to agreement with the following terms and conditions:


You can book on-line, by phone or email.


The price for the course is that which is shown on the website at the time of booking. We reserve the right to change course fees without notice.


All charges for public courses are subject to VAT.

Payment for a public course is due on booking, or within 7 days of invoice. Please note that places will be provisional (i.e. not confirmed) until payment in full has been received.

Transfers, cancellation and postponement

Any form of non-attendance on a course is considered a cancellation. If you decide to cancel a confirmed place on one our public courses a fee is payable as follows:

Notice% Refundable
More than 4 weeks50%
Between 1 and 4 weeks  25%
Less than 1 week not refundable

If we cancel a course any fees you have paid will be refunded in full or you can transfer to another date at no extra charge; the choice is yours. You can substitute another delegate at no extra charge.

To postpone, cancel or transfer a place, please Contact Us.


Zenhao Ltd reserves the right to make changes and improvements to the content of any of its public courses at any time without notice.