ππ΄π²π»π π: Did you email S to cancel your request?
π π²: Yes
ππ΄π²π»π π: Can you forward me the email
π π²: Here you go <attachment>
ππ΄π²π»π π: Did S reply?
π π²: No.
ππ΄π²π»π π: She said she didn’t get it.
π π²: Well I did send it – you saw the email.
ππ΄π²π»π π: She is claiming that she never came across this. As Per Zoom’s Terms of Service, Sec. 10 any cancellation or reduction should be requested 30 days prior to your next renewal date so I cannot process the refund.
π π²: <didn’t respond because I was a tad peeved and wanted to cool down a bit. And then I got busy and forgot.>
ππ΄π²π»π π: Circling back to the previous message make sure everything is ok, as I did not see a response to our previous message regarding the request/ concern.
π π²: Hi Agent A
I have been pondering how to reply as I was left feeling frustrated and disappointed from your response. I am only a small business owner, so it is a lot of money to lose on a service I donβt currently use. I don’t know why S did not get the email, as I had sent it.
I was hoping for some compassion and understanding of my situation, and with your discretion perhaps a pro-rata refund as a gesture of goodwill would make me an even more loyal customer.
Whether I stay with Zoom or move to another provider will not matter much to your revenue, so I can understand that I am quite inconsequential in the grand scheme of things.
It would have been good to have had a more positive outcome from this interaction. However, it sounds like your hands are tied, so thereβs not much more to be said here.
In any case, wishing you a happy new year.
Pei
ππ΄π²π»π π: I am really sorry to hear your frustration. I can make a request for a prorated refund of $199.
π π²: Dear Agent A β thank you so much. I appreciate this and I accept the $199 that you have offered.
ππ΄π²π»π π (π³πΏπΌπΊ ππΆπΉπΉπΆπ»π΄): I am very sorry to hear you want to cancel your Large Meeting 500 but I also understand that you no longer needed this account and would like to get a refund.
Your subscription for this has been cancelled and you will no longer be billed. We have also reviewed your request and refunded you for a total of 277.22 GBP.
/snip
—
Last July, I purchased 500 seat meeting from Zoom for that series of free BA workshops (I had about 200 sign-ups) but didn’t need it after so was looking to cancel.
I was getting annoyed at the “didn’t get your email” bit of the exchange. π
However I didn’t send off the message my annoyed brain had constructed.
I let it sit for awhile (actually I got distracted and forgot) π΄ until she came back to me. After which I sat down and crafted that email which got me a pro-rata discount! π₯³
Anyway I just wanted to share this so you can see an example of an effective email that was enough to buy my next donut fix!
Feel free to tweak and use for your needs!
(I wonder if ChatGPT would have done better? π€)
