I think it happens to all of us. Sometimes we are so busy chasing the rainbow that we forget to…
It can be much harder to ward off dark thoughts now that the nights are longer. I just finished another…
“OMG! What a cow! How dare she talk to me like that! I know she’s the customer, but that was…
Go faster! Go slower! Be careful! Be impulsive!😵 In life you will get all sorts of conflicting advice from ‘experts’.…
You can’t solve a problem if you don’t open your mind, heart and your ears 👂🏻. I’ve observed that in…
How do you get what you want? There’s a whole spectrum of influence tactics that leaders and governments can use…
This Thing Every Other Friday (TTEOF) launch went really well last Friday for my founding members. The initial topic was…
The new volunteer was very nervous.Who would be at the other end of the line?What kind of call would he…
I had a lovely opportunity to plant the seed during my run this morning which I had got from Coacto |…
We all have off days.Days when we don’t feel like our best. Sometimes it’s because something’s happened.Someone gave us negative…
I am fortunate to live in a world that is _not_ a zero sum game. People who inhabit the world…
It has really felt like a proper project “Go Live”. The last week has been a flurry of last minute…
Last chance – less than 13 hours before the Founding Member registration closes at midnight PST today Monday 15 Nov.…
If you are looking for a place to find resources on CRM project delivery, consultancy, leadership and human skills centred…
If you were addicted to collaborative, engaging workshops that I had been running for the last few months, this is…
Imagine being the Mistress of the skies for over 20 years. Grumpy passengers? Easily managed. 👍🏻Medical Emergencies? No problem. 👌🏻Unexpected…
Alex Warneke has been fantastic in how she shows up for herself and for others around her – it was something…
“Chaos, blood and people going down.”Is that what working for #Salesforce Consulting Partners is like? 😁 Haha! Not really, but not a…
“You know what they say. Old 🐕. New tricks. Besides, I’ve been around enough to know a thing or two.”…
I’m not great at talking about myself and what I do – especially when it comes to marketing, so I’m…
I find it a bit difficult to talk about myself, so trying to raise visibility of Zenhao Academy this week…
Many of the larger Salesforce Partners had in-house training programme in place for their consultants, but there was nothing out…
The weeks preceding Go-Live are always so nerve wracking.– Deployment checks– Test scripts– Dress rehearsals– Data migration tests– Functional Testsetc…
We are not an island. 🏝We have stakeholders in our lives – both professional and personal. Unless you live a…
Power and Influence is such an interesting topic.The dynamics of human behaviour… the stuff of drama, and gossip History is…
What do you do if you find a defect at the 11th hour, just before go-live? Someone on a #Salesforce Project asked…
Sometimes life isn’t about defined paths from A to B. Sometimes it’s about making sure you make the right decision,…
My 27th #podcast with Liz Lewis is out! I speak to the Director of Success 360 Methodology at Salesforce about her journey within the Salesforce ecosystem…
Congratulations to #PeiItForwardChallenge winners –Brandon Van GalderLisa Roberts, M.S.Ed.Vicki Moritz-HenryConni StockRaymond Gutierrez🤩 For blitzing the trailblazer trails and completing the competition challenge!…
Consultancy project teams are assembled based on availability, capability, and rate. As a client, you might be promised “the best,…
Last day of #PeiItForwardChallenge for spaces on my next Consulting Delivery Masterclass. Top 2 scorers, and nominations for the final 3 spaces…
I have such a soft spot for the QA team. ❤They are often overlooked and underestimated. Testers, in consulting, generally…
“Should I even be here?” The feeling of being out of depth. The proverbial ‘Imposter Syndrome’. 🕵🏻♀️ That’s normally how…
Would you like to be body-shopped? 😬It sounds crude doesn’t it? Another term for it is “Staff Augmentation”. This is…
Yesterday I wrote about proofreading documents and reviewing for mistakes and rushed to hit [submit] as kids were squabbling (yes…
I proofread as much as I can – especially Discovery and critical documents that require client sign-off and is a…
How is Gearset able to create such a vibrant and healthy culture? By having a healthy feedback culture. In this…
2 days before Go-Live.Lead Dev: We’ve found a bug in Pre-Prod that wasn’t there during Systems Integration Testing (SIT).Tester: I…
“Wait, your sales team promised xyz. What you’re saying now is not what I am expecting.” If you hear this…
“Who cares? Especially if I am making so much money?” I wrote a post the other day, about the reasons…
Death feels final but its not. I was at a cremation for the beloved father of a close friend. Memories…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
Go/No-Go – That sounds like a Japanese manga character of pokemonstic proportions! 😨 It’s actually the Big Meeting that happens…
“I will still be here if I’m learning, earning and having fun.” A bit of a gutsy answer to interview…
Part 2 of my conversation with Chris Pearson, Salesforce Director at Jostens now live (after much technical issues!) I just had…
Part 2 of my conversation with Chris Pearson, Salesforce Director at Jostens … I just had to extend our conversation…
In consulting, there are broadly 3 types of methodologies in use – Waterfall, Agile, and Hybrid (or W-agile eww, don’t…
So – pizza slice 5 on the Salesforce Consulting Skills (SaConJa) framework. What does it take to be an outstanding #Salesforce Consultant?With…
It’s super fun to see regular faces at my #PeiItForward micro workshops! We’ve just finished the 4th one on #CriticalThinking, and I really…
The fancy new car has been designed with amazing specs.It’s been built with high quality materials.It’s also been crash tested…
What has four feet in the morning, two feet at noon, and three feet in the evening?* Riddles like this…
“What? You want me to enter EVERY SINGLE OPPORTUNITY?”“What do you mean I’ve got to keep them up to date?”“Every…
Podcast 24 with Chris Pearson, Director of Salesforce Enterprise at Jostens is now out! I had an amazing conversation I…
How honest are you?No, really. Do you pocket the protein and chocolate bars at companies that have a free-food-bar perk?Do…
What do you think is the 4th element in the SaConJa* Skills Framework? Other than domain excellence, business experience and #Salesforce Consultants…
Morning! One of the ladies in my Masterclass cohort is hiring #Salesforce peeps. More details in link 👇🏻 #recruitment
I hadn’t realised how much fun I’d have in doing #podcast interviews. What an amazing conversation I had with Chris Pearson, Salesforce Director…
“Stop logging so many bugs! You’re going to delay go-live!” K, the lead QA was appalled.Her job was to ensure…
3 of the 5 no-charge spaces on my next live Discovery Consulting Masterclass will be voted by the attendees of…
I had a crush on McGyver. 😍Along with The Hoff in Knight Rider and that dude in Airwolf. There was…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Critical thinking is slice #3 on the SaConJa skills framework. Do you believe you’re a critical thinker? The thing is,…
Are you collecting dots?Or connecting them? I had been cogitating on this since I heard it on Seth Godin’s Akimbo…
Want to win a no-charge #PeiItForward space on the next Consulting Masterclass? There will be 5 spaces up for grabs. 2 for…
I think a lot of us high achievers are perfectionists. Sometimes that’s what you want.If you’re in elite sports.Such as…
5 no-charge #PeiItForward seats up for grabs on my next Consulting Masterclass (starting 15 Nov), but this time it can only be…
1 year in consulting = 3 years industry experience* That’s 2nd element on my SaConJa** Skills framework (first one is…
Why should you exceed expectations?You’re being paid to do what’s expected Representing the company respectably Delivering on your promises Doing…
14 minutes.In 14 minutes, I went through a roller coaster of feelings across the spectrum of human emotions as I…
Why should you exceed expectations?It’s because meeting expectations is well… expected. 🙄 You’re being paid to do what’s expected– Representing…
So the answer to pizza slice #2 will be on this week’s newsletter going out at midnight tonight. To fan…
What do you do when your team member has lost a child and you cannot ease their grief?Or when your…
Hey, it’s guess the next pizza pie slice of the SaConJa skills framework day! So the puzzle is a little…
I nag.But I’m so charming that my team rarely minds too much 😁 Except my kids, because they get stuff…
Sometimes I dislike going out. I feel bleah. 😩I don’t like my shoes – they’re going to hurt. 👠I can’t…
Domain Excellence is the first element in my SaConJa* Skills Framework (sounds better than “Cog of Doom” doesn’t it?). This…
Have you ever had a conversation that was so interesting you had to schedule another one? It seems to be…
Cog of doom.Wheel of death. It’s the last time I ask Husband to help me name diagrams and stuff. 😑…
We had a great discussion on “Passion” in last Friday’s micro workshop. Some time ago, I discovered Oliver Emberton‘s writing and…
Why did I choose this payment option?Why does this message sound more appealing than the other copy?Why did I donate…
I’m really quite excited.It’s like the first day of school or something.Next Tuesday, I will be meeting some new people…
“You’re the expert – we pay you to make our problem go away.” Many businesses think that hiring consultants is…
Are you up for another high-octane #PeiItForward Micro Workshop on Personal Leadership this Friday? Personal Leadership.What does that even mean?If you’re “merely”…
Episode 20, or Part 2 of my #podcast with Caimin McGovern is now out! I had so much to talk…
Some of us draw mind maps. 🕸Some draw elaborate flowers 🌼 and patterns.Some do origami and make little paper swans…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
Anyone who didn’t attend the Coacto | Salesforce.com Consulting run Cotswold Community Group last Thursday won’t know what a SaConja is. Luckily,…
We were so excited to be there.Our first outing to watch Trevor Noah’s show, Back To Abnormality at the O2…
Inspired by yesterday’s session where Steve Molis riffed about dates and date formats 😊 Anyone who’s had to deal with systems and…
Gratuitous violence.Dismemberment. Nope, none of that at the Cotswold Community Group session earlier this evening. For the first time, I…
Boundaries are fluid.It’s an agreement between parties about where the line is. What a lot of people struggle with is…
I used to pay for team dinners out of my own pocket. 🍕🍔🍟On hot days, I’d sometimes get a big…
Episode 19 of my #podcast with Caimin McGovern is now out! As the Director of Customer Success at Salesforce, Caimin…
The doodle explains why being Conscientious is something that is key character trait in someone I admire. I love working…
I’m doing this Thing on Thursday evening at 6pm BST.Kids will have to get their own dinner or eat each…
I do like a lot of the C words that are important adjectives for Consultants, such as CuriousCarefulComprehensiveCharmingCogentConfidentComposedCompetentConsistentConsiderate By far,…
What do you do if you regularly get cussed at, verbally abused and harrassed, or treated badly?Usually, the correct answer…
Inspired by Ben Duncombe‘s post today about the realities of consulting work in the #Salesforce world… Is it as stressful as they say?Burnouts?Mental…
Success or failure – it always comes down to leadership. On next week’s podcast, I talk to Caimin McGovern, Customer Success…