Soft skills are the REAL hard skills. 👌🏻 People get jobs because of their ‘hard skills’ – skills, expertise, knowledge,…
“What is this I am feeling?”“Is it anger, or disappointment, or hurt?”“What does it mean?”“What should I do about it?”“Other…
What do you do when you’re scared or fearful? 😨For some people, this leads to a fawn/flight/freeze response and can…
#SelfAwareness.Do you have it? 🤨How do you know you have it?How do you know it isn’t your bias or ego…
“I hate him! The client loves him! His team loves him! He knows what he’s talking about! And he’s so…
“Oh dear. That’s a tad inconvenient.” said my neighbour, on hearing that a water leak had caused the collapse of…
“Wow, these architects are BRAINY, and CHARMING. And so self-aware!” 🥰 I had the opportunity to spend some time with…
Ever been in a conversation/debate/discourse and think, “Hmm. that’s just lazy thinking.”? 🤨 Rigorous Thinking, the close sister of #CriticalThinking, is…
There is a parallel in training consultants and training listeners for a suicide phoneline. 📞 Both require the trainees to…
This was a wonderful conversation combining all the best things I like to talk about!! Thank you Mike Gerholdt!! #EmotionalIntelligence#ActiveListening#BusinessAnalysis#Communication#Empathy Only…
“When you embrace the both/and, your narrative can be more beautiful than you imagine.” – Susannah Kate Plaisted Susannah shared a deeply…
“Wait, this feature isn’t what I expected!”“What do you mean the client has poor feedback for me?!” 😤 Salesforce consultants…
“I don’t like this at all. Why are we even doing this!?”The client is upset and the tension in the…
𝗗𝗼𝗻’𝘁 𝗷𝘂𝗱𝗴𝗲 𝗮 𝗯𝗼𝗼𝗸 𝗯𝘆 𝗶𝘁𝘀 𝗰𝗼𝘃𝗲𝗿. 📚Do you? 😬Don’t say you don’t.We all do it… because it’s the first…
I don’t like football. ⚽All dirty dishes must be done before bedtime. 😠I will do overtime when it’s near project…
𝗧𝗶𝗽 𝟮: 𝗕𝗲 𝗮 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗻𝗮𝘁𝘂𝗿𝗲*.Hey, how come he did that? It’s insane! 😱Why would anyone in their…
Tip 1: Turn your internal debug mode ON.“What are you talking about?” 🤔 I hear you ask. Just like what…
My submission has been accepted for the #salesforce Architect blog! 😃YAY! This topic had been percolating in my mind since I first…
Emotional Resilience 💖 and Structural Resilience 🏛 I believe that we need these two types of resilience to weather the…
“I know what I’m doing!!”Mmm maybe yes, maybe no. Is there such a thing as an uncoachable person? Can someone…
“T’is but a flesh wound.” said the Black Knight with both arms chopped off. And yes, you should watch Monty…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟱/𝟲 “But I know my sh!t! The customer was ABSOLUTELY wrong in their…
I am right. You are wrong.I am smart. You are dumb.I am superior. You are not. The world feels even…
Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…
“It’s like duck talking to chicken!” It really isn’t very hard to decode this Cantonese slang, which can be a…
Significance vs love & connection.Two human needs that are generally at odds with each other. If you have a need…
How do you deal with trolls?People who love putting you down as a sport? In the past, if you were…
#ImposterSyndromeWe were discussing this yesterday during my Emotional Intelligence Workshop. Many in the professional workplace feel as if they aren’t…
Steps on a small unicorn figure. 🦄“AARGH! WHAT IS THIS DOING ON THE FLOOR! Why do you leave things everywhere?…
Join me next week if you want to level up your understanding of Emotional Intelligence. At only £59 per module,…
What’s the point of making yourself better if it doesn’t include creating better relationships? In tomorrow’s newsletter, I conclude my…
Life is NOT FAIR.You could get laid off.You could lose your marriage.You could lose your job. Life is full of…
Internal struggles.The demon and the angel on the shoulder, bickering about who’s right. We all have them. I’d be mortified…
Life is about balancing the lows with the highs.You can’t really experience pinnacle without the valley. The football season illustrates…
Why is a soft skill like #communication listed below hard skills like #Salesforce exam certification in a job description? While the basic expectation is…
Sometimes when someone says something that we perceive as negative, we feel attacked.The key thing is to identify what it…
Coerce or convince?What’s your preferred style of influencing others? There’s a whole spectrum of tactics:Force, compel, coerce, convince, persuade, ask,…
Why do people call these ‘soft’ skills when they should call them ‘life’ or ‘human’ skills? Referring to something as…
“Scope creep” and misunderstanding about what is and isn’t in scope for a consulting project seems to be a key…
What do bank accounts have to do with high performing teams? Well, understanding the concept of Emotional Bank Accounts (EBA)…
A Consulting Partner needs to really only do two things well: 1. Deeply understand requirements. 2. Execute well. Any Partner…
Systems thinking and critical thinking rank right up there with emotional intelligence in terms of skills that makes a consultant…
The one Super Power that is key in navigating relationships and communicating effectively? Social awareness. It’s the ability to tune…
“What are the qualities of a good consultant?” I was asked this last week. I can only answer from the…
I think I am most excited about the start of a project, where we get to shape it and prime…
Our experiences shape who we are, and how we see the world. “Emotion and cognition, undefined and unexplored, drive every…