“Oh dear. That’s a tad inconvenient.” said my neighbour, on hearing that a water leak had caused the collapse of the ceiling over her kitchen. 😲
The British can be so understated. 😬
But that might explain why they are known to keep a ‘stiff upper lip’ and are generally unflappable.
The language I use moderates my emotion, and I will carefully choose the words to describe my feelings so that I can remain resourceful in finding a way forward.
So for example, I am rarely ‘fuming’, or ‘raging’.
The other two things that impact my emotional state is:
🍩 What I choose to FOCUS my attention on (“How not-up-to-standard is this deliverable?” vs “This is really good effort for a new intern who has not had proper support and guidance but I need to spend more time with her to make sure she gets better at this.”)
🍩 My physical state. E.g. binging on comfort food for temporary relief of emotional turmoil only to suffer the sugar crash, vs taking a walk through nature or petting a furry creature. 🐕
What are the things you do to change your emotional state?
hashtag#OnThePeiroll
hashtag#EmotionalIntelligence
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*This is a slide from session 6: Emotional Intelligence – Emotional Mastery of the 1-year pilot Salesforce Consultant Leadership Programme starting on 17 January 2024. Deets on enrolment and the hashtag#PeiItForwardChallenge and how to win a spot on the programme in the comments below 👇🏻
No time to do trailhead or create good karma and want to just sign up for the course? I’ve got limited spaces on this pilot so I’m putting in an application process – apply here: https://zenhao.mykajabi.com/sclp-24
