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Month: January 2021

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We watched #Soul yesterday

January 31, 2021 admin

We watched #Soul yesterday – me and the ninjas. There’s a scene where Joe gets a lesson in active listening…

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Posted in: Listening, Self Development

Would anyone believe that you and me…

January 30, 2021 admin

“Would anyone believe that you and me – both successful in our professional lives, have gone through abuse and sexual…

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Posted in: Mental Health, Samaritans

Are there any PMs

January 29, 2021 admin

“Are there any PMs on the training who might have very strong personalities?” “Why do you ask?” I was a…

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Posted in: Beliefs, Masterclasses, Project Management

Consulting Partners are rightly thinking about…

January 28, 2021 admin

Consulting Partners are rightly thinking about hiring the best, regardless of location. This will give you a competitive edge of…

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Posted in: Adaptability, Decision Making, High Performing Teams

Most of the biggest challenges

January 27, 2021 admin

Most of the biggest challenges in struggling projects is issues around scope, requirements and change management. I think the biggest…

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Posted in: Challenges, Listening, Managing Expectations

I’ve had good fortune

January 26, 2021 admin

I’ve had good fortune to work with amazing #offshore team especially in #india, in many of my recent roles. We’ve…

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Posted in: Challenges, Culture, Effective Communication

Has anyone twigged yet?

January 25, 2021 admin

Has anyone twigged yet? Those who work with #offshore teams? I wonder whether anyone realises that the remote collaboration world…

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Posted in: Culture, Effective Communication

Do you want to know

January 24, 2021 admin

Do you want to know the 5 words that are the secret to really effective #communication and connection? No, you…

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Posted in: Asking Questions, Effective Communication, Listening

“I, and I alone, am responsible

January 23, 2021 admin

“I, and I alone, am responsible for everything I think and feel.” Naval Ravikant. This is something I believe in,…

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Posted in: Beliefs, Kindness

The Functional Consultant role is 100% remote

January 22, 2021 admin

“The Functional Consultant role is 100% remote – how effective will I be when doing workshops?” M had gone through…

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Posted in: Masterclasses, Requirements, Salesforce

A Consulting Partner needs to really only do two things well…

January 21, 2021 admin

A Consulting Partner needs to really only do two things well: 1. Deeply understand requirements. 2. Execute well. Any Partner…

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Posted in: Emotional Intelligence, Partners, Requirements

Who’s the most effective #CRM executive champion/sponsor?

January 20, 2021 admin

Who’s the most effective #CRM executive champion/sponsor? A. Finance Director B. CEO C. Marketing Director D. Sales Director E. Ops…

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Posted in: Careers, Masterclasses, Salesforce

Do you build your CRM platform yourself

January 19, 2021 admin

Do you build your CRM platform yourself or do you get someone to help you? Buying software that can be…

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Posted in: Partners, Project Management, Salesforce

I’m only being paid a fraction

January 18, 2021 admin Leave a comment

“I’m only being paid a fraction of what I’m billed out at. It’s not fair. I can run my own…

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Posted in: Retaining Talent, Salesforce, Team & Resources

What’s your definition of success?

January 17, 2021 admin Leave a comment

“What’s your definition of success? What do you want to get out of this business of yours?” For me, the…

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Posted in: Self Development, Success

“I exercise 5 days a week.”

January 16, 2021 admin Leave a comment

“I exercise 5 days a week.” (but I live on junk food and sweet treats all the time). “I never…

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Posted in: Effective Communication, Trust

We can do it all ourselves.

January 15, 2021 admin Leave a comment

“We can do it all ourselves. It’s cheaper than getting a Consultant Partner to do it. How hard can it…

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Posted in: Build or Buy, Salesforce

Yes – you can name your variable ‘bob’

January 14, 2021 admin Leave a comment

“Yes – you can name your variable ‘bob’ if you want to, but no – you shouldn’t.” Ninja #2 is…

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Posted in: Best Practice, Salesforce

It gives me goosebumps

January 13, 2021 admin Leave a comment

It gives me goosebumps and shivers down my spine! No, it’s not my lovely Husband attempting to woo me with…

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Posted in: Data & Analytics, Salesforce

I was asked to stand down

January 12, 2021 admin Leave a comment

I was asked to stand down, while the stakeholders had a ‘spirited internal debate’ which ended up with the Team…

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Posted in: Change Management

“Um… John always made sure things like that worked…

January 11, 2021 admin Leave a comment

“Um… John always made sure things like that worked automagically.” They couldn’t figure out why the financial records weren’t coming…

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Posted in: Best Practice, Business Analysis, Problem Definition

We were asked to audit

January 10, 2021 admin Leave a comment

We were asked to audit a system that had been built by another company years ago. It was a MONSTER.…

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Posted in: Asking Questions, Self Awareness

This is sh*t!

January 8, 2021 admin Leave a comment

“This is sh*t! We are being treated like kids! How do they expect us to perform when they pull stunts…

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Posted in: Masterclasses, Problem Definition

Congratulations

January 7, 2021 admin Leave a comment

Congratulations, you’ve just been appointed the Exec Sponsor for the CRM Project. But, what do you do now? The 5…

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Posted in: Careers, Change Management, Success

Which grabs your attention?

January 6, 2021 admin Leave a comment

Which grabs your attention? I’m submitting a few topics to London’s Calling’s Call for Presentation/Speakers in March and What topic…

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Posted in: Projects, Talk, Volunteering

When I hear about CRM projects

January 5, 2021 admin Leave a comment

When I hear about CRM projects that are so badly designed and implemented, it makes me want to poke my…

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Posted in: #payitforward, Customer Success, Learning, Masterclasses

You must try this restaurant

January 4, 2021 admin Leave a comment

“You must try this restaurant, it’s got the most delicious pad thai – they even made me a non-peanut version…

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Posted in: Customer Success, Influence, Product Champions

Funky new features

January 3, 2021 admin Leave a comment

Funky new features is not a good reason to get Salesforce. Although I admit, there are some features that are…

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Posted in: Customer Success, Salesforce

A beautiful new swimming pool

January 2, 2021 admin Leave a comment

A beautiful new swimming pool in a hotel is not successful if no one is using it. “It’s too cold.”…

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Posted in: Best Practice, Product Champions, Rules of Engagement, Values

How did out of date apps like ‘Netscape Communicator’…

January 1, 2021 admin Leave a comment

How did out of date apps like ‘Netscape Communicator’ and ‘Mozilla Mail’ get referenced as ‘modern’ in the Brexit deal?…

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Posted in: Consulting, Professionalism, Quality

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