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Category: Managing Expectations

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Don’t do stuff on my org

June 6, 2022 admin

“Don’t do stuff on my org and then not document it!” 😖Rachel D.‘s frustration isn’t uncommon. This is just one…

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Posted in: Effective Communication, Managing Expectations

Some of the things that contribute to “scope creep”

March 12, 2022 admin

Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…

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Posted in: Managing Expectations, Masterclasses

Preparing for a new #Salesforce Consultant role Tip 10

January 14, 2022 admin

Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟬 𝗼𝗳 𝟭𝟮 – 𝗠𝗮𝗻𝗮𝗴𝗲 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 The secret of happiness.Do you want to know what…

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Posted in: Managing Expectations

Poorly managed expectation

December 24, 2021 admin

Poorly managed expectation.That’s the root cause of most conflicts. Throw in years of dysfunctional programming, and you’ve got a hotbed…

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Posted in: Managing Expectations

Gratuitous violence

September 9, 2021 admin

Gratuitous violence.Dismemberment. Nope, none of that at the Cotswold Community Group session earlier this evening. For the first time, I…

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Posted in: Managing Expectations

I had a beautiful conversation with Tara

August 4, 2021 admin

I had a beautiful conversation with Tara Aldridge for my #podcast (dropping next Monday 9 Aug). We connected awhile ago, and met sporadically at…

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Posted in: Careers, Managing Expectations

What would you do if you were the Donut 🍩 seller

July 17, 2021 admin

What would you do if you were the Donut 🍩 seller?I guess it depends. Are you an over-deliverer…A people pleaser?…

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Posted in: Managing Expectations, Newsletter

The heaviest thing to carry

July 10, 2021 admin

Sometimes the heaviest thing to carry is other people’s expectations. Unhappiness = reality – expectations In particular, many are saddled…

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Posted in: Managing Expectations, Samaritans

Expectations

June 14, 2021 admin

Expectations. Ninja # 2 got caught doing something he shouldn’t have been doing. However I had expected it to happen…

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Posted in: Managing Expectations

In pursuit of “perfection”

May 2, 2021 admin Leave a comment

We are always in pursuit of “perfection”. Growing up, l was always obsessed about my weight. My classmates were always…

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Posted in: Managing Expectations

Duck and Chicken talking

April 29, 2021 admin Leave a comment

The Chinese describe it as “It’s like the Duck talking to the Chicken”. Even when both are speaking ‘English’. Expectation…

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Posted in: Managing Expectations

Under Promise and Over Deliver

April 16, 2021 admin Leave a comment

Under Promise and Over Deliver. It’s just one of the things that keeps you on the right side of everyone.So…

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Posted in: Managing Expectations

“If you loved me, you’d know why I washed your white shirts with the red bathmat.”

March 23, 2021 admin Leave a comment

“If you loved me, you’d know why I washed your white shirts with the red bathmat.” 😨 People aren’t psychic,…

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Posted in: #30daysofvideos, Managing Expectations

“I’m only going out with you but I’m really waiting for someone hotter.”

March 22, 2021 admin Leave a comment

“I’m only going out with you but I’m really waiting for someone hotter.” “That’s OK. I’m only going out with…

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Posted in: Managing Expectations

Romantic expectations

admin Leave a comment

“On this date, I expect some light conversation, no heavy topics like your ex-boyfriend or the current political state and…

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Posted in: #30daysofvideos, Managing Expectations

Insightful Questions and Active Listening

February 9, 2021 admin Leave a comment

As a Consulting Partner, asking insightful questions, and listening carefully, will help you understand requirements when it comes to building…

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Posted in: Listening, Managing Expectations, Scope Management

Most of the biggest challenges

January 27, 2021 admin

Most of the biggest challenges in struggling projects is issues around scope, requirements and change management. I think the biggest…

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Posted in: Challenges, Listening, Managing Expectations

What happens when you don’t manage expectations properly?

December 20, 2020 admin Leave a comment

What happens when you don’t manage expectations properly? Anger and disbelief. And #Tier4. That press conference yesterday definitely provoked a…

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Posted in: Managing Expectations, Professionalism

Vagueness is a salesman’s friend

November 23, 2020 admin Leave a comment

“Vagueness is a salesman’s friend.” D, who heads up Delivery at a Salesforce platinum partner said to me today. This…

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Posted in: Customer Success, Effective Communication, Managing Expectations, Problem Definition

Managing expectations

September 7, 2020 admin Leave a comment

Managing expectations is a key part of my job as a Project Manager. From Project Delivery, to Life in general……

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Posted in: Managing Expectations

Having a great team

August 24, 2020 admin Leave a comment

Having a great team to work with is amazing. Which is why flying solo can be a bit tough sometimes…

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Posted in: Effective Communication, Managing Expectations, Problem Definition

Walking into a lion’s den.

August 21, 2020 admin Leave a comment

Walking into a lion’s den. That’s what it feels like sometimes, if you’re a solo consultant, managing and implementing a…

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Posted in: Consulting, Managing Expectations, Managing People

In small or medium sized Consulting Partners

July 23, 2020 admin Leave a comment

In small or medium sized Consulting Partners, there may not be luxury (and budget) for a PM to help manage…

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Posted in: Client Relationship, Managing Expectations, Self Development

Nothing annoys a Project Manager

July 7, 2020 admin Leave a comment

Nothing annoys a Project Manager more than a team member who is unreliable. It peeves me. I operate on honesty…

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Posted in: Effective Communication, Integrity, Managing Expectations

On the topic of managing expectations

June 5, 2020 admin Leave a comment

On the topic of managing expectations, I think that agile came about because waterfall was so rubbish at that. You…

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Posted in: Managing Expectations, Methodology, Waterfall

I don’t think I can ever find happy

June 4, 2020 admin Leave a comment

I don’t think I can ever find happy, if I lost my child. I cannot think of anything worst, as…

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Posted in: Managing Expectations

Getting expectations right

June 2, 2020 admin Leave a comment

Getting expectations right is the key to happiness. Why do you want to join a Tier 1 Salesforce partner and…

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Posted in: Managing Expectations

Conflict occurs when expectations are not aligned

May 12, 2020 admin Leave a comment

Conflict occurs when expectations are not aligned. “What I think I am getting is not what you think you are…

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Posted in: Empathy, Listening, Managing Expectations

How to consistently and repeatedly reduce the possibility of…

May 10, 2020 admin Leave a comment

How to consistently and repeatedly reduce the possibility of a project being undersold in a fast-paced sales cycle? Estimating correctly…

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Posted in: Estimating, Managing Expectations, Pre-Sales, Requirements

How Consultancy project teams are assembled

January 15, 2020 admin Leave a comment

Consultancy project teams are assembled based on availability, capability, and rate. As a client, you might be promised “the best,…

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Posted in: High Performing Teams, Managing Expectations, Professionalism, Team & Resources

Wait, your sales team promised xyz…

January 13, 2020 admin Leave a comment

“Wait, your sales team promised xyz. What you’re saying now is not what I am expecting.” If you hear this…

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Posted in: Client Relationship, Integrity, Managing Expectations, Professionalism

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