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Category: Listening

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Listening is 𝗔𝗟𝗪𝗔𝗬𝗦 the first step

June 3, 2022 admin

Listening is 𝗔𝗟𝗪𝗔𝗬𝗦 the first step …To understandingTo getting closerTo connectingTo building better relationships. 🌹 That’s why it is important…

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Posted in: Listening

*Suicide Trigger alert*

May 17, 2022 admin

*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…

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Posted in: Empathy, Listening, Samaritans

“I’m fine.”

May 1, 2022 admin

“I’m fine.”“I love it.”“It’s nothing.”“No, it doesn’t hurt at all.” There are some whose thoughts, feelings and words align –…

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Posted in: Listening

“What? You mean I’m assigned to run the project

April 25, 2022 admin

“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…

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Posted in: Empathy, Listening

Nervous. Excited. Worried. Keen. Terrified.

April 23, 2022 admin

Nervous. Excited. Worried. Keen. Terrified.Big feelings. The cohort of Samaritans volunteer were feeling a jumble of big emotions at their first training…

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Posted in: Listening, Samaritans

Ring Ring Ring

April 18, 2022 admin

Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…

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Posted in: Empathy, Listening, Samaritans

I’m in Mexico with the family

April 2, 2022 admin

I’m in Mexico with the family for holiday 🏖 and it’s been lovely. The weather, the people, the food!Amazing! 😍…

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Posted in: Listening

What’s your shape?

February 19, 2022 admin

What’s your shape? 📐🟥⭕ Does it fit the role you’re going for?Does it fit the idea of what your spouse/significant…

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Posted in: Listening, Samaritans

The Job Description

February 9, 2022 admin

The Job Description for a #CRM Consultant for #Salesforce should not include “Psychic.” One of the traits of a really good consultant is the…

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Posted in: Consulting, Listening

Silence can be very powerful.

December 29, 2021 admin

Silence can be very powerful.Not just in negotiations but also in situations where emotions are high. When someone comes to…

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Posted in: Listening

Facts or feelings?

December 26, 2021 admin

Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…

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Posted in: Emotional Intelligence, Listening

When the night draws in

December 20, 2021 admin

When the night draws in, so does the darkness in our lives.Guilt, shame, regret, grief, loss, pain, loneliness, isolation. The…

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Posted in: Listening, Mental Health

You can’t solve a problem

November 24, 2021 admin

You can’t solve a problem if you don’t open your mind, heart and your ears 👂🏻. I’ve observed that in…

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Posted in: Listening

What do you do

September 25, 2021 admin

What do you do when your team member has lost a child and you cannot ease their grief?Or when your…

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Posted in: Listening

Active Listening

August 28, 2021 admin

#ActiveListening.An under rated skill. Many people feel the need to make the other person feel better with – sympathy“Oh poor…

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Posted in: Listening

But he seemed OK

August 24, 2021 admin

But he seemed OK. So I didn’t think he needed any help.She didn’t cry or anything, so I assumed all…

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Posted in: Listening

I love questions.

August 11, 2021 admin

I love questions.I discover so much about others, and so much about myself just by using great questions. It’s a…

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Posted in: Asking Questions, Kindness, Listening

There are times when we feel invisible.

August 9, 2021 admin

There are times when we feel invisible.Isolated.Alone. No one would know if I disappear, you think.No one would know if…

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Posted in: Kindness, Listening

“Why did you do that?”

August 7, 2021 admin

“Why did you do that?”“How come you let that happen?” Judgemental accusation. “Why don’t you do this?”“Why don’t you think…

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Posted in: Listening, Samaritans

What’s the point of listening 

July 31, 2021 admin

“What’s the point of listening if you don’t try to help?”  “Getting into the hole? What for? Now you’re both…

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Posted in: Listening, Samaritans

Silence is under-rated.

July 27, 2021 admin

Silence is under-rated.Nobody likes silence. But sometimes…Sometimes you need to leave a few heartbeats of silence, when someone is sharing…

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Posted in: Listening

Sympathy and Empathy

July 8, 2021 admin

Do you know the difference between sympathy and empathy? #Samaritans explain it using a metaphor of how one would interact with…

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Posted in: Kindness, Listening, Samaritans

“I just got laid off.”

July 7, 2021 admin

“I just got laid off.” “Yeah I got laid off last year. It sucked. But then I started a business…

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Posted in: Kindness, Listening, Samaritans

Everyone has a hot button

June 30, 2021 admin

Everyone has a hot button. Mine gets triggered when I take a call and the subject hits close to home,…

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Posted in: Listening, Samaritans

Why are soft skills undervalued?

June 29, 2021 admin

Why is a soft skill like #communication listed below hard skills like #Salesforce exam certification in a job description? While the basic expectation is…

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Posted in: Careers, Emotional Intelligence, Listening

Favourite things to hear

June 22, 2021 admin

There are a few things that a Project Manager loves to hear. “You’re so awesome” is something I hear a…

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Posted in: Empathy, Listening

People are afraid to approach

June 16, 2021 admin

People are afraid to approach someone they think is struggling, because What if they’re wrong?What if they say the wrong…

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Posted in: Listening, Samaritans

I really don’t think I can take it anymore

June 4, 2021 admin

“I really don’t think I can take it anymore.”Her shoulder slumps. Your heart starts beating very fast and you don’t…

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Posted in: Listening, Samaritans

What to say

June 3, 2021 admin

Here’s a tip if you’re worried about what to say when talking to someone who is struggling. It doesn’t matter…

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Posted in: Listening, Samaritans

Human beings are social creatures

May 27, 2021 admin

Human beings are social creatures.We aren’t meant to be alone. Being in a tight knit team, or a close family…

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Posted in: Listening

We really need to listen

May 25, 2021 admin

We really need to listen when someone’s telling us something. Sometimes, we may need to read between the lines to…

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Posted in: Listening

Lighten your burden

May 7, 2021 admin Leave a comment

How can you listen to so much darkness and not let it taint your soul and spirit?As a listening volunteer…

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Posted in: Listening

Disposing of illicit sexual toys

May 6, 2021 admin Leave a comment

His job was to break into homes to find the erotic toys and other sexual paraphernalia and get rid of…

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Posted in: Listening, Musings

What’s the number 1 skill

admin

What’s the number 1 skill for any #Salesforce or #Microsoft consultant? Designing great solutions?Solving problems?Competency in product knowledge? Luke Menzfeld from Cloud Galacticos talks about listening as…

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Posted in: Empathy, Listening

Does your dog prefer your partner?

April 24, 2021 admin Leave a comment

Wouldn’t it be great if you were like Dr Strange and could test out different versions of the future? That…

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Posted in: Listening

Empathy vs Sympathy

April 21, 2021 admin Leave a comment

Empathy vs Sympathy. It’s the difference between getting into the hole to be alongside someone, and standing outside the hole…

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Posted in: Listening, Samaritans

I got stabbed yesterday

April 16, 2021 admin Leave a comment

I got stabbed yesterday.By a super efficient nurse called Isla.With a vaccine to fight evil people-killing/maiming virus called Corona. Technology…

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Posted in: Listening, Samaritans

Users will always want what they want

April 15, 2021 admin Leave a comment

Users will always want what they want.Babies will always poop and eat and cry.Puppies will always want to play and…

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Posted in: Listening

When problem solving IS the problem.

February 24, 2021 admin Leave a comment

When problem solving _IS_ a problem. 🤔 What? I hear you say. Many of us are wired to be problem…

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Posted in: Listening, Samaritans

It’s hard to be non-judgey

February 19, 2021 admin Leave a comment

“You’re worried that your mum will reject you because you’re gay? Maybe it’s a phase… go on a few ‘normal’…

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Posted in: Listening

When problem-solvers aren’t what’s needed

February 17, 2021 admin Leave a comment

“Why don’t you just quit your job?”“Let me talk to your teacher about your grades.”“You’re such a doormat. Just tell…

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Posted in: Listening, Mental Health

I almost never use “Are you OK?”

February 15, 2021 admin Leave a comment

I almost never use “Are you OK?” on its own. Otherwise I get the standard reflex response of the English:“Yep,…

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Posted in: Listening, Mental Health

Hearing vs Listening

February 14, 2021 admin Leave a comment

Ugh. It’s so noisy.Phones going.Office humdrum.The open plan can be so noisy.How do I focus on work? Wait.Is that Sandy…

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Posted in: Listening, Samaritans

As a Samaritan’s volunteer…

February 13, 2021 admin Leave a comment

As a Samaritan’s volunteer, I listen to people every week as they share the difficulties they are going through in…

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Posted in: Listening, Samaritans, Volunteering

Insightful Questions and Active Listening

February 9, 2021 admin Leave a comment

As a Consulting Partner, asking insightful questions, and listening carefully, will help you understand requirements when it comes to building…

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Posted in: Listening, Managing Expectations, Scope Management

We watched #Soul yesterday

January 31, 2021 admin

We watched #Soul yesterday – me and the ninjas. There’s a scene where Joe gets a lesson in active listening…

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Posted in: Listening, Self Development

Most of the biggest challenges

January 27, 2021 admin

Most of the biggest challenges in struggling projects is issues around scope, requirements and change management. I think the biggest…

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Posted in: Challenges, Listening, Managing Expectations

Do you want to know

January 24, 2021 admin

Do you want to know the 5 words that are the secret to really effective #communication and connection? No, you…

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Posted in: Asking Questions, Effective Communication, Listening

How do you handle explosive situations

December 11, 2020 admin Leave a comment

How do you handle explosive situations in a workshop when emotional outbursts have derailed the conversation? It can happen. I…

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Posted in: Change Management, Delivery, Listening, Professionalism

A team that has chemistry

December 10, 2020 admin Leave a comment

A team that has chemistry, where the group dynamics just works – is magic. It’s like conducting an orchestra, where…

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Posted in: High Performing Teams, Listening

Many of us walk around unconscious

November 14, 2020 admin Leave a comment

Many of us walk around unconscious, without seeing, and without hearing. I asked my current batch of trainee Samaritan volunteers…

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Posted in: Listening, Self Development

There’s no real substitute

September 14, 2020 admin Leave a comment

There’s no real substitute for practical real life experience. On my last consulting course – we were doing a session…

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Posted in: Listening

Critical thinking is a key skill

September 4, 2020 admin Leave a comment

Critical thinking is a key skill for anyone. More so if you are a software consultant. The ability to: –…

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Posted in: Asking Questions, Critical Thinking, Listening

Does he really hate me

August 20, 2020 admin Leave a comment

“Does he really hate me, or is he just having a bad day? Or was he born a jerk??” Everyone…

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Posted in: Empathy, Kindness, Listening, Trust

Communication is_so_ important.

July 27, 2020 admin Leave a comment

Communication is _so_ important. It’s not just knowing the language. It’s the study of nuance and context. It’s the study…

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Posted in: Effective Communication, Empathy, Listening

Things didn’t go as smoothly as you thought

July 26, 2020 admin Leave a comment

“Things didn’t go as smoothly as you thought. But the team and I, we fixed it and made sure it…

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Posted in: High Performing Teams, Listening, Project Management, Trust

Why do you want to know what I do.

July 10, 2020 admin Leave a comment

“Why do you want to know what I do. Should I be worried about my job?” Resistance to change is…

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Posted in: Asking Questions, Listening, Requirements

In human relationships…

May 20, 2020 admin Leave a comment

In human relationships, there are 5 types of human responses. 1. Instructive – deciding what the other person needs, e.g.…

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Posted in: Empathy, Listening, Samaritans

Circle of Influence.

May 17, 2020 admin Leave a comment

Circle of Influence. Manage what you _can_ control. Mitigate, accept, or avoid what you can’t. If at all possible. I…

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Posted in: Influence, Listening, Self Development

Conflict occurs when expectations are not aligned

May 12, 2020 admin Leave a comment

Conflict occurs when expectations are not aligned. “What I think I am getting is not what you think you are…

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Posted in: Empathy, Listening, Managing Expectations

Someone asked me why I was following people on Twitter…

April 7, 2020 admin Leave a comment

Someone asked me why I was following people on Twitter that I disagree with, in the areas of ethics, morality,…

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Posted in: Growth Mindset, Listening, Self Development

I pay attention to the small things.

February 7, 2020 admin Leave a comment

I pay attention to the small things. – the questions my lead consultant is asking – the subtle body language…

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Posted in: Listening

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