Silence can be very powerful.
Not just in negotiations but also in situations where emotions are high.
When someone comes to me all atizzed, I let them vent.
Frequently, they just need the space to let off some steam.
Be that ear, that sounding board.
You don’t have to try and solve their problem.
Just some encouraging phrases and reflecting words and feelings to encourage them to open up such as…
“Mmm hmm.”
“Ooh that sounds tough.”
“Angry? Why angry?”
Or sometimes you don’t even have to say anything.
Just listen.
And you may find out that that’s all the other person needed.
Win win.
😁
Also, always double check your source file.
And create better file names.
FinalCustomerlist.csv
FinalCustomerlist1.csv
FinalCustomerlist1-withID.csv
FinalCustomerlist2.csv
FinalCustomerlist3.csv
FINALFinalCustomerlist3-withParentkey.csv
😑
