We really need to listen

We really need to listen when someone’s telling us something.

Sometimes, we may need to read between the lines to get the full picture, as there is so much hidden in the non-verbal cues.

What we shouldn’t do – is to
– be all judgemental about it
– think we know better, and ignore what’s being said
– problem solve it in the way we know how

That’s a recipe for disaster.

As a #Salesforce or #Microsoft consultant, we need to really practice the Art of Active Listening.

Otherwise, you’ll end up solving the wrong problem…!
Or upgrading the wrong knee!