“๐๐ ๐ฑ๐ผ๐ฒ๐ ๐๐ต๐ฒ ๐ท๐ผ๐ฏ.”
Badly. Ask me how it actually does the job.
“๐๐’๐ ๐ผ๐ธ, ๐ ๐ด๐๐ฒ๐๐.”
I’m not too sure, but I don’t want to show my ignorance and say so.
“๐ช๐ฒ ๐ฑ๐ผ๐ป’๐ ๐ต๐ฎ๐๐ฒ ๐ฎ๐ป๐ ‘๐ฝ๐ฎ๐ถ๐ป ๐ฝ๐ผ๐ถ๐ป๐๐’. ๐๐๐ฒ๐ฟ๐๐๐ต๐ถ๐ป๐ด’๐ ๐ต๐๐ป๐ธ๐ ๐ฑ๐ผ๐ฟ๐.”
What the heck is a ‘pain point’? Why do all you consultants use big words that make us feel dumb?
Wouldn’t it be great if we have a direct line into someone’s brain so we can know what they are TRULY thinking? ๐ค
Actually, scratch that.
I don’t think it would be a good idea… I think some things should be left in ‘private’ mode. ๐ฌ
For example, no one should EVER know some of my thoughts that include ๐ฉ๐จ๐ซ๐๐ปโโ๏ธ๐ค๐ป๐ ๐ด๐๐ฐ๐ฐ๐ฐ
Yeah…. no. ๐ณ
ANYway, you don’t have to mind-read to know what someone’s actually thinking/feeling.
You just have to ๐ฎ๐ฐ๐๐ถ๐๐ฒ๐น๐ ๐น๐ถ๐๐๐ฒ๐ป.
That means
– being engaged
– being curious
– being compassionate
– being empathetic
– listening with your heart
– suspending judgement
– not trying to solve or fix
Your soul is ๐ฝ๐ฟ๐ฒ๐๐ฒ๐ป๐.
You are holding this safe space for the other person to be who they are, and to be vulnerable.
#Salesforce consultants and #businessanalysts should master this skill in order to truly understand the problem that needs to be addressed.
Assumptions and poor listening will produce poor results.
“๐๐ถ๐ป๐ฒ.”
It’s not really fine, because I really dislike being forced to use a product that I wasn’t involved in selecting. I’m going to do my best to derail this project. ๐ฑ
Learn how to read body language. ๐คจ๐ฏ๐๐๐
Listen for feelings in the pitch, tone, timbre and cadence of speech.
Fine tune your social perception.
Learn to read the energy and feel the vibe of the interaction. ๐ฅ๐ง
And learn how to ask gentle questions.
These are skills that will serve you well in the workplace and in your personal life.
Do you think that this is a skill worth mastering?
