“Oh how awful! Actually I broke all 32 ribs when I fell off that horse!” 🤕
“He left you? Well, my handsome cousin is currently available…” 😍
“Aww that’s sad. Let’s go get donuts. Donuts fixes everything.” 🍩
How often do you fall into the trap of being ‘Me’-focused?
It’s so easy to do, but it curtails and derails conversations and keeps them surface-level shallow.
It does not encourage deeper exploration that when done in a kind and non-judgemental manner allows for us to connect at a human level.
So here are SHUSH rules of #ActiveListening
🍩Show you care by paying attention
🍩Have patience, the other person may not know how to share what’s on their mind
🍩Use open non-judgemental questions to explore feelings and emotions
🍩Say it back – in your own words, to show that you’ve been listening
🍩Have courage – to ask difficult questions, and to hear difficult things
Our Salesforce Consulting Leadership Programme dives a bit deeper into advanced listening skills by understanding the different axes of listening skills and solidifying the concepts with each other by unlearning and re-learning basic listening skills.
Sign up to my newsletter to learn more about the other listening axes including Fact vs Feelings and Listening vs Problem Solving.
Deets 👇🏻
#OnThePeiroll
#SCLP24
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