But he seemed OK

But he seemed OK. So I didn’t think he needed any help.
She didn’t cry or anything, so I assumed all was OK.
I didn’t receive any feedback on the document so it must have been fine.

Assuming makes an ASS out of U and ME.

Never ever assume.

#ActiveListening is about trying to understand what the other person is going through, and putting yourself in their shoes.

In order to be an effective #Salesforce consultant, you need to be able to do more than scrape the surface and get to the heart of the matter.

Don’t be afraid to ask.
To clarify the situation if you’re in doubt, or if you aren’t sure.

Just #DontAssume.

I’ve rarely heard of a situation where this strategy has gone wrong.

There are rarely stupid questions.
Just stupid assumptions.

#OnThePeiroll