“I exercise 5 days a week.” (but I live on junk food and sweet treats all the time).
“I never hit her.” (but I do belittle her and treat her like the worthless piece of dirt).
The difference between incomplete information, and inaccurate information, is TRUST.
“I have email address for my subscribed lists, but I don’t have their names or location.”
“I have the most recent order history for the last two years, but before that I just used old fashioned notebook to fulfil my home-bakery orders.”
When the source of data is known to be inaccurate – you lose complete trust in any information that is presented.
This is true of a person, database, reports, or documentation such as process diagrams.
I can work with incomplete data, or process map, because I can usually try and figure things out and make headway.
However, even if it’s a little bit wrong… that’s when I don’t trust ANY of it.
When you are eliciting and documenting requirements, make sure they are ACCURATE.
If they are incomplete for any reason, say if an SME is not available to answer questions about how a particular offline payment process is completed, or how back office reconciles the reports – then make sure you clearly identify what the gaps are, and what your plans are for completing them.
This is the definition of conscientiousness.
Think about how you convey information, in whatever context.
Have you ever been inaccurate or just incomplete?
“Sorry I can’t go out with you tonight … my sister has asked me to help her with her application.” (but she doesn’t need it until next month. However, my boss humiliated me at work and I want to eat ice cream and cry.)
“Sorry I can’t go out with you tonight. I have my reasons that I don’t want to share.”