𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗮 𝗻𝗲𝘄 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗮𝗻𝗱 𝘆𝗼𝘂’𝘃𝗲 𝗯𝗲𝗲𝗻 𝗮𝘀𝘀𝗶𝗴𝗻𝗲𝗱 𝘁𝗼 “𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀” 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁 𝗶𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂. 👀
Doing this at the beginning can be a safe low-risk start to your career. 👍🏻
However, the challenge is that
– internal projects are not billable, and therefore usually impacts utilisation rate and therefore, your performance bonus.
– there’s no one prioritising your work for you, which means
– you’ll have many people pressuring you to do their work for them.
👎🏻
😐 Sigh.
What do you do?
𝗦𝘂𝗴𝗴𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗼𝗻 𝘄𝗵𝗮𝘁 𝘁𝗼 𝗱𝗼 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗽𝗿𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗮𝗻𝗶𝘁𝘆:
A. Operate a ‘𝐟𝐢𝐫𝐬𝐭 𝐜𝐨𝐦𝐞 𝐟𝐢𝐫𝐬𝐭 𝐬𝐞𝐫𝐯𝐞𝐝’ policy with regards to managing incoming work requests.
B. 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭𝐢𝐧𝐠 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 𝐰𝐢𝐥𝐥 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐛𝐲 𝐭𝐡𝐨𝐬𝐞 ‘𝐚𝐛𝐨𝐯𝐞 𝐲𝐨𝐮’
– between the managers/people who are assigning the work ⚔
C. 𝐌𝐚𝐧𝐚𝐠𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐫𝐢𝐠𝐢𝐝𝐥𝐲 by reporting your progress, e.g. let them know that you’re 50% done with the task and on track (or not), and any issues you are facing that will keep you from hitting that target completion time.
D.Keep rigorous timesheets! ⌚
𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗮𝘀𝗸 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗮𝘀𝘀𝗶𝗴𝗻𝗲𝗱 𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀.
1. Is there a billable project/time code for this? 💲
m- Always push for billable code if it impacts your utilisation metrics
2. How much time are you given to complete this task ⏳
– You will need to eyeball this and gauge whether you are able to meet this expectation, given your current level of skills and experience. If not, please raise this issue up immediately.
3. When do they need this work completed by.
– This allows you to prioritise it amongst any other work you have, and if there’s a conflict – let the People in Charge get into a bunfight for your time.
So – key skills for a budding new #Salesforce Consultant
🍩 Managing up
🍩 Managing boundaries
🍩 Prioritising work
🍩 Saying ‘no’
In sum – it’s having the courage and the skill to have That Difficult Conversation.
Actually, it’s a key skill that EVERYONE should have, not just the newbies.
Do you find that this is true for you?
#OnThePeiroll
ps: some transcript closed caption fail: 😬
‘bums on seat’ not ‘bomb’. ❌ 💣
‘rigorous time sheets’ not ‘burger’❌ 🍔
It’s also not 100 man days every day of the month. It’s every work day. 🙄 I was too excited about the topic and didn’t get a chance to correct myself!😁