I miss in-person #Discovery workshops.
It’s an immersive experience, as we are there with the end users, the people who works the processes who are sharing their world with us.
The things they think about:
– What they do, and why this particular way or method ❓
– How they do it, were they trained, or learned on the job, or ‘made up as they went along?’
– Why they do it – is there a purposeful reason or ‘just because’? 🤷🏻♀️
– Why do they do it that way
– Why in that order – does the sequence matter
– Who has to do it – is there a security/access reason, or any other reason? Who shouldn’t?
– In what systems💻, or geographic locations are the processes done
The art of Eliciting Requirements encompasses the following skills
– Acute observation skills and ability to feel the shifts in energy in the room and adapt accordingly
– Emotional Intelligence to build rapport and manage relationships
– A curious mind, to ask great questions in a way that get great engagement
– Diplomacy and tact, to understand how to navigate around potentially sensitive areas
– Understanding how to peel back layers cautiously to get to the heart of the matter. 🧅
I know the pandemic has meant that workshops have had to be virtual, but I cannot wait until we are back in person.
There is something magical when we are in the same room, the energy, the enthusiasm and the buzz. 🔥
You just can’t replicate that in a virtual environment.
Although I don’t miss the picking up of post-its that aren’t sticky enough 😁
I talk about my thoughts on Discovery and Eliciting Requirements, especially Process Mappings in #Salesforce projects my newsletters, you can view the archive in the comments 👇🏻
