What you see as “reality” is rarely the real thing.
There is often distortion on multiple levels, and by the time you get the information, it may be warped beyond all measures.
You can see this happening within organisations.
Poor performance can be simply the wrong resource in the job.
Or it could be a whole myriad of things.
The leadership team needs to take a good long look at what’s happening, and ask some really hard questions.
Critical thinking, and incisive questioning with unflinching resolve will allow a business to strip back the layers to get to the real truth of things.
If you don’t know what the real problem is, how are you going to solve it?
At best, you only address the symptoms.
At worst, you exacerbate the issue(s).
Key skills that a #salesforce consultant need to have are critical thinking, emotional intelligence to be able to build rapport and connect with users and stakeholders.
Our job is to do more than scratch the surface.
We need to help our clients surface core issues so that we can help them design the right solution.
I talk about topics like this in my newsletter, link 👇🏻
Cutting off branches when the tree isn’t fruiting isn’t the right solution.
Firing people when sales is taking a dip isn’t either.
Introspect.
And ask some real tough questions.
Otherwise, you’re just going to end up as a stump.
Or toothpicks.
I know. I know.
Someone save me from my bad metaphors 😁
#OnThePeiroll
#emotionalintelligence
