I take a deep breath.
I quiet the noise in my head. 🎧
I push down the rising emotions.
I open my eyes and I say calmly, “Ok. I’m listening. Talk to me.”
I’ve found that the best way to diffuse an emotionally charged situation is by taking a pause. ⏸
Arguments tend to happen when people feel like they aren’t being heard, so they feel the need to shout even louder to get their points across. 📣
And also – sometimes when I’m dead sure that I’m right which means that the other person MUST BE wrong, I tend to hold onto my belief as if my life depended on it.
“But that means backing down, and I don’t like backing down!”
That is true, but that’s what it means to be a grown up.
One of us will have to be the bigger person.
Metaphorically. 😁
There is no magic potion.
It’s just #ActiveListening that allows people to be heard.
When we feel heard, we feel that we matter.
And that’s my most effective secret to managing conflicts.
What’s yours?
#OnThePeiroll
#ConflictManagement
#Leadership
#ThrDoodlesICreateWaitingForMyFlight
