Take a pic of yourself with one of the cracking Shirtforce tee to add another amazing shirt for your…
How do you survive three days of non-stop conference energy without completely burning out? 😥 The thing is… Dreamforce is…
Agentforce sessions you can’t miss at #Dreamforce! 🤖 Agentforce is where Salesforce is heading, and your clients might already asking…
“If I’m so great, why am I not in high demand?” 😔 Daniel asked this question during our conversation earlier…
Man… Tristan Lombard is absolutely pulling his punches here.
Man… Tristan Lombard is absolutely pulling his punches here. It is time to review the big V in V2MOM. #CognitiveDissonance…
Well-architected, Autiomation & Security – more unmissable sessions at #Dreamforce! 😍 Here are three more sessions I’d absolutely block out…
OMG – So excited to see Dreamforce Breakdown – Piyusha Pilania‘s winning Shirtforce tee competition at #DF25! Thanks ☁ Will…
Dreamforce is coming
Dreamforce is coming, and lots of people are excitedly planning their trip. 🌟 But not everyone might be feeling the…
More data sessions you can’t miss at #Dreamforce! 💾 (See yesterday’s video for the first three reasons to attend Mehmet…
I’m NOT going to #Dreamforce but here are reasons 1, 2 and 3 to go! 😍 If you’re a data…
Martial arts, kung fu, tae kwon do, tai chi, cross fit, running, wresteling, lifting, yoga-ing, zumba-ing… the list is endless.…
“Architecting off platform.” Whuuutt 😱 whaddayamean?? Not ON Salesforce?! Blasphemy!! 😅 I’m only being a tad facetious. Martin Gardner from…
Let’s talk about AI art. Because I have a take. – by theoatmeal (dot) com / comics / ai_art Thank…
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October 7, 2025 This was my most recent newsletter that went out to my peeps, but Anh Phuong Ta wanted…
I can’t get to oz this time around but it looks like a cracking conference! Get your ticket now! 🥰…
For the me who started as a new consultant oh-so-many years ago. If you’re new to project delivery, in particular…
“I like to freestyle it a little bit you know… And the dog poo makes good fertilizer…” 🐕💩🥴😬 Your peers…
I so LOVE our #ZenClub community! 😍
I so LOVE our #ZenClub community! 😍 Our first session since rebranding our TTEOF – This Thing Every Other Friday…
“This is the only course that I’ve found that really focuses on soft skills and different scenarios.” 🥰 Anita Jones…
Sometimes it’s tough to know how to debug ourselves. 🐛 You know that feeling when you’re in a meeting and…
“If I was in a situation where my partner is violent, I would just leave.” “Those who stay are weak,…
Today’s off-the-record topics included: 🍩The real tea on Dreamforce 2024 (and why some longtime attendees are skipping this year) 🍩Community…
A 5🌟 #BadAssBA Quratulain Tariq whose #BusinessAnalyst exam was interrupted BY AN EARTHQUAKE!!! 😱 AND THEN CAME BACK TO PASS…
Shoutout to Azim Talib who was featured at IIBA websi
Shoutout to Azim Talib who was featured at IIBA website, who also got a new role 🥰 So proud of…
I think this can be applied to all things, not just #BadAssBA response 😂 Child: Can we have ice cream…
📌Step 8: Assess the Value Created After all the activity – solving problems, detailing requirements, configuring systems – it’s easy…
📌Step 7: Help the Business Implement the Solution Laura Brandenburg just shared a love-hate story from her book: A document…
📌Step 6: Support Technical Implementation (Be the bridge, not a bottleneck) Laura Brandenburg on the BA’s role during implementation: Your…
🛠️ The Business Analyst Blueprint: Analysis vs Communication Techniques Laura Brandenburg just broke down her full technique framework: 🍩Business-Level: Process…
🔍 Step 5: Define Detailed Requirements (The bulk of BA work) Laura’s reminder: Even though we discovered a lot in…
⏰ Step 4: The BA Plan (Yes, even though BA work is hard to plan) Laura Brandenburg on the most…
📊 The simple diagram that prevents project derailment Laura Brandenburg’s secret weapon: The System Context Diagram What it shows: Your…
🤖 Game-changer: Use annotated templates to train AI Laura Brandenburg just shared her favorite AI prompt strategy (and it’s brilliant):…
📋 Step 3: Define Scope (Make the business needs tangible) Scope isn’t just a checklist – it’s how you help…
🎯 What good business objectives look like Laura Brandenburg’s formula: 2-5 objectives that are actionable, clear, and logically connected They…
💡 Step 2: Discover the Primary Business Objectives If your goal is to deliver value, you need to understand what…
⚠️ Step 1: Get Oriented (or risk moving in the wrong direction) Laura Brandenburg’s wisdom: “You can’t deliver value unless…
🔍 BA skills aren’t just for big projects—they work on EVERYTHING Laura Brandenburg just shared how the BA framework applies…
📊 The 8-Step Business Analysis Process Framework Laura Brandenburg just walked through her proven framework (the foundation of her book):…
⚠️ The reality check #BadAssBAs need to hear:
⚠️ The reality check #BadAssBAs need to hear: Laura Brandenburg just broke down the challenges that keep BAs from delivering…
📊 Live from a BA webinar with Laura Brandenburg! Key insight: Value-driven business analysts don’t throw the entire methodology book…
We are talking about the “Business Analyst’s Framework for Success” with Laura Brandenburg who is the founder of Bridging the…
Do you want to create a resillient career and future? Come join Piyusha Pilania and myself as we talk about…
Ever meet someone who just gets you? 🥰 Someone whose vibe matches your crazy, whose humour aligns with yours, and…
This was sexiest email I ever got (sorry ÜberHub)! 😍 So seductive. So sexy. 😘 A dedicated browser that does…
If you take a selfie wearing this shirt with Piyusha Pilania at #DF25 with the #DFPSquared and tag myself and…
“How do you become not just an excellent consultant, but a better human being?” 🤔 This question hits at the…
Great Scott indeed! Get your Shirtforce tee now! Proceeds go to good causes like non profits and sending people to…
Wut? No. 🙅🏻♀️ Starting November 3, LinkedIn will use our content to train AI models unless we opt out. The…
“What would an ‘Excellent CRM Consulting Academy’ teach?” 🤔 This question led me to build and design a comprehensive leadership…
You know what? QA is boring. 😐 It can be grinding and tedious. But it can also be a deeply…
I love Conni Stock ❤️ She is so honest, and she helps me talk about why I built Zenhao Academy.…
The next evolution of Zenhao Academy
The next evolution of Zenhao Academy membership community will launch on 1 Oct! 🥰 To date, I’ve focused on the…
“Drowning in our own black holes in our head and heart.” 💔 Please support Michaela Janikovicova by donating to #Samaritans,…
I haven’t really doodled or posted very much on LinkedIn in the last few months, except for stuff around #BadAssBA…
What’s wrong with Ana Crasi‘s video testimonial below? 👇🏻
What’s wrong with Ana Crasi‘s video testimonial below? 👇🏻 Apart from the lovely bit at the end that made me…
Wehey if you caught me and Justyna Krajewska and Stephanie Herrera at #TDX25 wearing these Kindness tees from Shirtforce ……
My advice to the younger me need an upgrade! Especially in the age of AI 🤖
So last Saturday I ran a session on “Slides and Stagecraft” – third session of Johann Furmann‘s #SpeakerLaunchpad initiative. It…
Here’s my controversial POV about Story Points vs Time Estimates 🤺 (i.e. the difference between #Estimating Consulting Projects and internal…
#SalesforceDiscovery101 kindle version is OUT!
#SalesforceDiscovery101 kindle version is OUT! Finally got this one off my to-do list 😁 Conversations with Rodrigo Rosas Zamudio and…
He’s just concluded an EPIC session on #DesignThinking, Excellent #UserDesign and #UserInterface to create joyful #UserExperience. 🥰 With my lovely…
OMG this is GOLD for #BusinessAnalysts! 😍 Richard Ivan giving the detailed lowdown on making sure the User Experience is…
Help users have muscle memory when finding information or features by KEEPING THINGS CONSISTENT: 🍩Tab order 🍩Default Tab 🍩Actions 🍩Activity…
Minimum Viable Product is essential to test assumptions. That’s what #DesignThinking is based on. Richard Ivan from LendInvest (LSE: LINV)…
I will never see Heinz bottle the same way again! Along with other examples like AirBnB, we have Richard Ivan…
We have Richard Ivan talking about User Adoption and UX
We have Richard Ivan talking about User Adoption and UX With Vanessa Grant at our monthly Trailblazer group meetup for…
Listening to the amazing Piyusha Pilania and Prag Ravichandran talking about effective Sales Enablement! 😍 You might still be able…
Are you a #BadAssBA? Do you call yourself a #BusinessAnalyst? If so, make sure you’re signed up to our meetup…
Social skills and the art of building human relationships using emotional intelligence. 💗 Yes, AI can draft process maps, write…
Are you keen to learn a bit more about #PublicSpeaking? The next installment of Johann Furmann‘s #SpeakerLaunchPad kicking off in…
If you’re in need of a Salesforce fractional solution architect who deeply cares about the joyful user experience (thus increasing…
Burnout is real. When I left full-time employment to start Zenhao in 2020, I didn’t realise I would have such…
https://www.linkedin.com/posts/francisuk_please-do-this-to-keep-your-salesforce-org-activity-7360981355767193600-wnZd?utm_source=share&utm_medium=member_desktop&rcm=ACoAABr1aRkB0PeVZDHZPj7ct_TlERa75BEYJiA
For the #BadAssBA in my network! https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=231797&clientkey=BBCC05572F3551CD7692FCADEA3B8414
The next AI Consulting Discovery Masterclass is back and happening on 28 Aug!! And since I’m not great at talking…
If you’ve been waiting for the return of the #PeiItForward challenge – it’s back! My post a few days ago…
And since I’m not great at talking about myself, so I’m going to let Oxana Secrii talk about what she…
#DesignStrategy Technique 3
#DesignStrategy Technique 3: “HowMightWe” Statements Stop jumping straight to “build a Salesforce solution.” When leads drop off mid-sales process, most…
Journey mapping beats process mapping every time. 💪🏻 Most teams stop at functional steps: “What happens next in the sales…
Design Strategy Technique #1: True outcomes aren’t about implementing Salesforce features or meeting acceptance criteria – they’re about measurable changes…
Strategy isn’t just for strategists—it’s everyone’s responsibility, especially since most Salesforce projects don’t have dedicated strategy roles. Success requires understanding…
Discovery and Delivery are very specific phases in project delivery. I love some of the frameworks like 🍩Challenge Framing 🍩Identifying…
“Strategy Design is the end – not the means to the end.” So for example, it’s to Increase Qualified Opportunity…
“Strategy Design is about Discovery” 😍 My love language!! Brian Shea talking about Strategy Design for Business Analysts at our…
#24in24forSams – Hour 7/24
#24in24forSams – Hour 7/24 Lessons from a Crisis Helpline with Safiyyah Gareeboo and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour7-247353074658860044289/theater/
#24in24forSams – Hour 24/24
#24in24forSams – Hour 24/24 Combatting your Inner Saboteurs and parenting a Special Needs Child with Ellie Matthewman and Pei Mun…
#24in24forSams – Hour 23/24
#24in24forSams – Hour 23/24 How to manage your Project Manager with Arpan Lidder and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour23-247353082520378200067/theater/
#24in24forSams – Hour 22/24
#24in24forSams – Hour 22/24 Mental wellbeing in the workplace with Jolie Cooper and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour22-247353082151204016132/theater/
#24in24forSams – Hour 21/24
#24in24forSams – Hour 21/24 How being a Samaritan’s Volunteer help make me a better Project Manager with Pei Mun Lim…
#24in24forSams – Hour 20/24
#24in24forSams – Hour 20/24 Salesforce Career Coaching: A Real-Time Success Story with Phillip Poynton & Maria Śliska and Pei Mun…
#24in24forSams – Hour 19/24
#24in24forSams – Hour 19/24 Our Journey with Ciani Foulkes and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour19-247353080675056455682/theater/
#24in24forSams – Hour 18/24
#24in24forSams – Hour 18/24 Soft skills for Seamless Tech Delivery with Beech Horn and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour18-247353080350182420481/theater/
#24in24forSams – Hour 17/24
#24in24forSams – Hour 17/24 Navigating Uncertainty and Transitions through Learning with Vicki Moritz-Henry and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour17-247353080013245632513/theater/
#24in24forSams – Hour 16/24
#24in24forSams – Hour 16/24 Neurodiversity and Mental Health with Paul Ginsberg and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour16-247353079726451642381/theater/
#24in24forSams – Hour 15/24
#24in24forSams – Hour 15/24 Neurodiversity in Consulting and as an Architect with Sam Wadhwani and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour15-247353079366924324884/theater/
#24in24forSams – Hour 14/24
#24in24forSams – Hour 14/24 Creating a healthy working culture and work life balance with Sarah Kelleher and Pei Mun Lim…
#24in24forSams – Hour 13/24
#24in24forSams – Hour 13/24 How to Listen to Yourself with Tracy Bingham and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour13-247353077132228546561/theater/
#24in24forSams – Hour 12/24
#24in24forSams – Hour 12/24 Made with Restream Studio. Livestream on 30+ platforms at once via https://restream.io ConfrontingViolence Against Women with…