“But what if we say the wrong thing and the caller hangs up on me?” 😥 Our Jan cohort of…
Oh my daaaaayyys Cairo Dreamin is JUST around the corner
Oh my daaaaayyys Cairo Dreamin is JUST around the corner and I am GUTTED I can’t be there! 😭 BUT!…
Why isn’t there a course that covers BOTH the technical and business side of Agentic delivery? 🤔 BUT OF COURSE…
Alex Borland Here’s something I wrote a couple of years back about communication that compels action (on your post about…
Just discovered SalesforceChaCha and it so happens we are both talking #WellArchitected in our newsletter this week! Thank you Anh…
ARGH! My stomach dropped when I saw this message! 😱😱😱 But .. but.. but.. it’s all in the cloud! What…
#OnThePeiroll: The Newsletter that teaches things Trailhead Doesn’t.
#OnThePeiroll: The Newsletter that teaches things Trailhead Doesn’t. How to Build the Right Things. For the Right Reasons. The Right…
“Which #BusinessAnalysis skill turned out to be the most transferable skill?
“Which #BusinessAnalysis skill turned out to be the most transferable skill?” asks Vanessa Grant on our monthly #BadAssBA. For Ashley…
We are talking about the important #BusinessAnalysis skills at our monthly TrailblazerCommunity meetup group with Paul Ginsberg Kristyna Turner and…
Are you a Salesforce #BadAssBA?! Are you AwAKe?! If so why are you not at our monthly meetup?! The last…
That moment when you realise you have to tell the client: “We’re missing go-live.” 😱😱😱 Your stomach drops. Your mind…
Come get your #KindnessNotCriticism tee from meeee courtesy of Shirtforce 😍 https://www.linkedin.com/posts/shirtforce_hothouse-kindness-salesforce-activity-7404102514570264576-d6nP?utm_source=share&utm_medium=member_desktop&rcm=ACoAABr1aRkB0PeVZDHZPj7ct_TlERa75BEYJiA
THIS!!! THISSSS!!!! 👇🏻👇🏻👇🏻 Just because AI makes it easy, doesn’t make it right!! When CRM and data modelling became so…
It’s been a mad year, a crazy one that may have felt really tough for many people. 😕 It can…
#BadAssBA peeps can be BadAss everywhere
#BadAssBA peeps can be BadAss everywhere so if you’ve done any work outside the Salesforce ecosystem recently come let us…
Oo la la! 🇫🇷🥖🥐 French Touch Dreamin’, the last dreamin conference of the year did not disappoint! This year authors…
What a low-effort way to #GrabSomeGoodKarma 😍 Get yourself a cracking tee and #LookGood https://www.linkedin.com/posts/shirtforce_salesforce-trailblazercommunity-conference-activity-7401203411595153408-R1A6?utm_source=share&utm_medium=member_desktop&rcm=ACoAABr1aRkB0PeVZDHZPj7ct_TlERa75BEYJiA #DoGood
Just finished submitting 7 brand new talks to Irish Dreamin and coffee&force – Salesforce portal / foundation for Polish Dreamin,…
Bonjour! Venez-vous sur French Touch Dreamin’? 🥐🥖 Just back (and still jetlagged) from Mexico Dreamin… I will be on the…
¡No hablo español pero me lo estoy pasando genial! Me gusta! 😍 I don’t speak Spanish but am having a…
Also if you didn’t attend our #BadAssBA call earlier
Also if you didn’t attend our #BadAssBA call earlier, you’ll have missed out on the extremely hilarious and entertaining #EnglishDuckRace…
Someone recently told me: “ChatGPT can spit out user stories, acceptance criteria, and test cases. What do we need BAs…
Here’s the highlight of the slide with a little help from otter and claude: 🍩Strategic Alignment – Define and Lead…
Are you a #BadAssBA? ARE YOU AWAKE?! Then you Need To Be here! Angela Wick talking about Redefining the #BadAssBA…
This coming Saturday on 22 Nov – @North Africa Dreamin’ in Casablanca organised by inimitable Houssam SAOUDY ☁ and Abdelhakim…
Congrats Chinasa Okafor!! You’re on your way to West Africa Dreamin!!! I feel so lucky to be part of Shirtforce…
The most important skill in Data Science is building human relationships: Rapport, Curiosity, Empathy & Trust. Moses Wootten from UK…
“Think Fast. Move Quick. Score Big” – what businesses can learn from Data + Sports. 🤾🏻♀️ At Tableau User Group…
We pay when we make a mistake – that’s just life. Sometimes the mistake is a small one – like…
“AI is going to make the #BusinessAnalyst role obsolete.”
“AI is going to make the #BusinessAnalyst role obsolete.” WHAAAT? I say indignantly! 😠 You’re talking out of your pie-hole!…
If I were going to Dubai Dreamin’ this year
If I were going to Dubai Dreamin’ this year happening on Saturday 15 Nov, I would totally attend these sessions:…
So grateful to be part of Shirtforce where we are making a difference in the community, this time by paying…
If I was going Down Under to True Blue Blazing coming up on Friday 14 Nov I’d totally be going…
Florida Dreamin’ has a special place in my heart…
Florida Dreamin’ has a special place in my heart… 😍 Because it was my first speaking engagement in USA. Mike…
I had a blast at last year’s Irish Dreamin‘s inaugural conference! Topics, speakers, food, people, venue, sponsors – 💯 10/10…
You can’t go the distance if you’re running in the wrong direction. 🏃♂️ Am at Chris Ducker #leadership summit to…
#UserAdoption includes intentional design of Training – Daniel Gorton, MSW giving us the lowdown on designing Empathetic & Joyful User…
WHOA – WE ARE TALKING ABOUT TESTING! 💪🏻 QA is something we don’t talk about enough, but Daniel Gorton, MSW…
Discovering & Designing What Humans Really Want – by Daniel Gorton, MSW at this month’s #BadAssBA meetup Solve for Business,…
The Strategy for Designing Delightful User Experiences with Daniel Gorton, MSW at our #BadAssBA meetup this month. Iterate on Governance…
Understand Human Needs, Feelings & Goals ❤️ I am loving Daniel Gorton, MSW session on “Delivering Empathetic and Joyful User…
‘Quick Action’ buttons is a favourite because UI can be made joyful with minimal effort. User Experiences – FOcus on…
Consider ALL humans throughout a project – Daniel Gorton, MSW talking about Delivering Empathetic and Joyful User Experiences. 🍩Convene a…
Join us for a live conversation on what’s really changing in the Salesforce ecosystem and the shift we’re all feeling…
It is also the end of an era at London Salesforce Admin User Group #LAUG Claire Jones ☁ and Matthew…
I NEED YOUR HELP! Am being interviewed at London Admin User Group tomorrow for “Interview with an Admin” tho the…
The Dreamforce paradox… 🤔 If you’re there – you’re probably somewhere between overwhelmed and energized. 😅 You’ve been to amazing…
Look for this shirt at #Dreamforce! 👕 😍 This is the Dreamforce Breakdown T-shirt – the winning design from the…
Take a pic of yourself with one of the cracking Shirtforce tee to add another amazing shirt for your…
How do you survive three days of non-stop conference energy without completely burning out? 😥 The thing is… Dreamforce is…
Agentforce sessions you can’t miss at #Dreamforce! 🤖 Agentforce is where Salesforce is heading, and your clients might already asking…
“If I’m so great, why am I not in high demand?” 😔 Daniel asked this question during our conversation earlier…
Man… Tristan Lombard is absolutely pulling his punches here.
Man… Tristan Lombard is absolutely pulling his punches here. It is time to review the big V in V2MOM. #CognitiveDissonance…
Well-architected, Autiomation & Security – more unmissable sessions at #Dreamforce! 😍 Here are three more sessions I’d absolutely block out…
OMG – So excited to see Dreamforce Breakdown – Piyusha Pilania‘s winning Shirtforce tee competition at #DF25! Thanks ☁ Will…
More data sessions you can’t miss at #Dreamforce! 💾 (See yesterday’s video for the first three reasons to attend Mehmet…
I’m NOT going to #Dreamforce but here are reasons 1, 2 and 3 to go! 😍 If you’re a data…
“Architecting off platform.” Whuuutt 😱 whaddayamean?? Not ON Salesforce?! Blasphemy!! 😅 I’m only being a tad facetious. Martin Gardner from…
October 7, 2025 This was my most recent newsletter that went out to my peeps, but Anh Phuong Ta wanted…
I can’t get to oz this time around but it looks like a cracking conference! Get your ticket now! 🥰…
For the me who started as a new consultant oh-so-many years ago. If you’re new to project delivery, in particular…
I so LOVE our #ZenClub community! 😍
I so LOVE our #ZenClub community! 😍 Our first session since rebranding our TTEOF – This Thing Every Other Friday…
📌Step 8: Assess the Value Created After all the activity – solving problems, detailing requirements, configuring systems – it’s easy…
If you take a selfie wearing this shirt with Piyusha Pilania at #DF25 with the #DFPSquared and tag myself and…
“How do you become not just an excellent consultant, but a better human being?” 🤔 This question hits at the…
“What would an ‘Excellent CRM Consulting Academy’ teach?” 🤔 This question led me to build and design a comprehensive leadership…
You know what? QA is boring. 😐 It can be grinding and tedious. But it can also be a deeply…
I love Conni Stock ❤️ She is so honest, and she helps me talk about why I built Zenhao Academy.…
The next evolution of Zenhao Academy
The next evolution of Zenhao Academy membership community will launch on 1 Oct! 🥰 To date, I’ve focused on the…
What’s wrong with Ana Crasi‘s video testimonial below? 👇🏻
What’s wrong with Ana Crasi‘s video testimonial below? 👇🏻 Apart from the lovely bit at the end that made me…
So last Saturday I ran a session on “Slides and Stagecraft” – third session of Johann Furmann‘s #SpeakerLaunchpad initiative. It…
Here’s my controversial POV about Story Points vs Time Estimates 🤺 (i.e. the difference between #Estimating Consulting Projects and internal…
#SalesforceDiscovery101 kindle version is OUT!
#SalesforceDiscovery101 kindle version is OUT! Finally got this one off my to-do list 😁 Conversations with Rodrigo Rosas Zamudio and…
He’s just concluded an EPIC session on #DesignThinking, Excellent #UserDesign and #UserInterface to create joyful #UserExperience. 🥰 With my lovely…
Help users have muscle memory when finding information or features by KEEPING THINGS CONSISTENT: 🍩Tab order 🍩Default Tab 🍩Actions 🍩Activity…
Minimum Viable Product is essential to test assumptions. That’s what #DesignThinking is based on. Richard Ivan from LendInvest (LSE: LINV)…
I will never see Heinz bottle the same way again! Along with other examples like AirBnB, we have Richard Ivan…
We have Richard Ivan talking about User Adoption and UX
We have Richard Ivan talking about User Adoption and UX With Vanessa Grant at our monthly Trailblazer group meetup for…
Listening to the amazing Piyusha Pilania and Prag Ravichandran talking about effective Sales Enablement! 😍 You might still be able…
Are you a #BadAssBA? Do you call yourself a #BusinessAnalyst? If so, make sure you’re signed up to our meetup…
Social skills and the art of building human relationships using emotional intelligence. 💗 Yes, AI can draft process maps, write…
If you’re in need of a Salesforce fractional solution architect who deeply cares about the joyful user experience (thus increasing…
https://www.linkedin.com/posts/francisuk_please-do-this-to-keep-your-salesforce-org-activity-7360981355767193600-wnZd?utm_source=share&utm_medium=member_desktop&rcm=ACoAABr1aRkB0PeVZDHZPj7ct_TlERa75BEYJiA
The next AI Consulting Discovery Masterclass is back and happening on 28 Aug!! And since I’m not great at talking…
If you’ve been waiting for the return of the #PeiItForward challenge – it’s back! My post a few days ago…
And since I’m not great at talking about myself, so I’m going to let Oxana Secrii talk about what she…
#DesignStrategy Technique 3
#DesignStrategy Technique 3: “HowMightWe” Statements Stop jumping straight to “build a Salesforce solution.” When leads drop off mid-sales process, most…
Journey mapping beats process mapping every time. 💪🏻 Most teams stop at functional steps: “What happens next in the sales…
Design Strategy Technique #1: True outcomes aren’t about implementing Salesforce features or meeting acceptance criteria – they’re about measurable changes…
Strategy isn’t just for strategists—it’s everyone’s responsibility, especially since most Salesforce projects don’t have dedicated strategy roles. Success requires understanding…
Discovery and Delivery are very specific phases in project delivery. I love some of the frameworks like 🍩Challenge Framing 🍩Identifying…
“Strategy Design is the end – not the means to the end.” So for example, it’s to Increase Qualified Opportunity…
“Strategy Design is about Discovery” 😍 My love language!! Brian Shea talking about Strategy Design for Business Analysts at our…
Movement –> Momentum –> Mastery. I think I’m getting to the momentum stage on this writing business. 😁 It’s hard…
Sign up below to help me co-host (or even present!) at the #24In24Hours for #Samaritans challenge on Thursday 24 July!…
Riveting session on data analytics by Colin Linsky at #LAUG this evening in the offices of Slalom London Bridge. 😍…
I’m doing this in a couple of hours, so… If you’ve bought my book and you have questions – BRING…
Salesforce Consulting 101 is now published! 🤞🏻 After some post go-live tech issues, Amazon assures me that that everything’s ok…
OMG the Salesforce Consulting 101 book is now live! 😍 It’s available on Amazon now so get your copy and…
Book Launch: Salesforce Consulting 101!! Get yours now and come with questions 😍 It’s my launch event talking about the…