My brain goes Ding!Ding!Ding! when I see a beautiful flow diagram. 😍 Of course, this exquisite illustration is the #Salesforce Order of…
How might you instruct someone how to make your favourite hot/cold beverage? ☕🍵 We did some Process Mapping exercise yesterday…
You can’t see it but I’m crying inside. 😭In the new world order, virtual discovery workshops will become more common.…
Do you assume people know what you’re thinking?Or do you presume to know what other people are thinking? As a #Salesforce consultant,…
What’s the difference between operational business processes, and life processes – say, the process of making friends, or finding a…
I consider myself pretty good at process maps. 😎They used to be *so* amazing (cough!) that my clients would ‘oo’…
GIGO = Garbage In, Garbage Out. This is especially true when companies believe that all problems will disappear with new…
A process diagram should be so good that you can hand it to someone who has never seen one before,…
Why do a process map for a CRM implementation? I am no longer surprised to hear of projects where process…