Do you assume people know what you’re thinking?
Or do you presume to know what other people are thinking?
As a #Salesforce consultant, we have to try and understand the client’s pain, so that we are able to design a solution that addresses those issues.
The problem comes when we assume.
I’ve seen a lot of assumptions drawn into #ProcessDiagrams and documentation that aren’t explicit – and issues arise when the software is delivered and the client starts testing.
This week’s newsletter issue addresses the part of process mapping during Discovery that all functional consultants have to do:
To get the ‘As-Is’ and ‘To-Be’ processes as accurately as possible without trying to mind-read.
Link to subscribe 👇🏻
Do you find yourself in situations where people are constantly assuming what they think you’re thinking?
How do you deal with that?