He’s just concluded an EPIC session on #DesignThinking, Excellent #UserDesign and #UserInterface to create joyful #UserExperience. 🥰 With my lovely…
OMG this is GOLD for #BusinessAnalysts! 😍 Richard Ivan giving the detailed lowdown on making sure the User Experience is…
Help users have muscle memory when finding information or features by KEEPING THINGS CONSISTENT: 🍩Tab order 🍩Default Tab 🍩Actions 🍩Activity…
I will never see Heinz bottle the same way again! Along with other examples like AirBnB, we have Richard Ivan…
We have Richard Ivan talking about User Adoption and UX
We have Richard Ivan talking about User Adoption and UX With Vanessa Grant at our monthly Trailblazer group meetup for…
Are you a #BadAssBA? Do you call yourself a #BusinessAnalyst? If so, make sure you’re signed up to our meetup…
For the #BadAssBA in my network! https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=231797&clientkey=BBCC05572F3551CD7692FCADEA3B8414
Design Strategy Technique #1: True outcomes aren’t about implementing Salesforce features or meeting acceptance criteria – they’re about measurable changes…
Strategy isn’t just for strategists—it’s everyone’s responsibility, especially since most Salesforce projects don’t have dedicated strategy roles. Success requires understanding…
“Strategy Design is the end – not the means to the end.” So for example, it’s to Increase Qualified Opportunity…
“Strategy Design is about Discovery” 😍 My love language!! Brian Shea talking about Strategy Design for Business Analysts at our…
#24in24forSams – Hour 13/24
#24in24forSams – Hour 13/24 How to Listen to Yourself with Tracy Bingham and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour13-247353077132228546561/theater/
#24in24forSams – Hour 11/24
#24in24forSams – Hour 11/24 How to be a more Effective Listener with Quratulain Tariq and Pei Mun Lim https://www.linkedin.com/events/24in24forsams-hour11-247353075913145659394/theater/
GOVERNANCE = My LOVE language ❤️❤️❤️ Jean-Pierre Rizzi 🚀presenting on the topic of #DataMigration for our #BadAssBA‘s trailblazer meetup for…
Key BA Deliverables: 🍩Data Dictionary – to have common language and ELIMINATE MiSuNDerStANdINGS 😒 🍩Data Mapping – make sure you…
Always clean at source (when migrating data) says Jean-Pierre Rizzi 🚀 HEAR HEAR 🙋🏻♀️ Can I upvote this a billion…
Vanessa Grant flying the #BadAssBA flag
Vanessa Grant flying the #BadAssBA flag at London’s Calling to a PAAAAACKED ROOM. 💪🏻 It’s a crash course in #BusinessAnalysis…
All new potential volunteers ask the same question. ALL. Being a listening volunteer for a crisis suicide phoneline such as…
I feel like I was born to do this talk 🥰 This topic hasn’t got picked up by any of…
Ooh the non-recorded-no-holds-barred after hours conversation of our #BadAssBA and #BusinessAnalyst trailblazer meetup… A few gold nuggets: 🍩Insecurity over the…
Here are two podcast episodes I did with Tokeer Ahmed where we talked about consulting, projects, and how a graduate…
Are you a #BusinessAnalyst in the #Salesforce ecosystem? Then why are you not at our #BadAssBA Trailblazer meetup I’m hosting…
“Communication is key to success in project delivery and change management.” 😍 📣LOUDER for those at the back please! 📣…
Look at this. 😒 This is terrible. Just flipping awful. 😖 How can a popular talk at #TDX25 be a…
1 full onsite day for meetings to review all documentation and come away with 3 achievable actions for everyone in…
Put your WHY in your documentation. For example below: Why should the Email field cannot be blank? Adding that context…
Who’s it for? What’s it for? – Design Thinking 101 for documentation. Some key questions to ask (if you’re documenting…
Are you a #BadAssBA? Are you awake? WHY ARE YOU NOT AT OUR AWESOME Business Analyst Trailblazer community event listening…
🤫 🤫🤫 It’s our super secret not-recorded after-hours Q&A chat at the Business Analyst Trailblazer group! Some of the things…
Practical Tips on How to #DemoLikeASolutionEngineer from Jasmine A. (This is more directed at a pre-sales demo as opposed to…
HOLY MOLY THE BIGGEST NUGGET from Jasmine A.‘s “How to Demo like a Solution Engineer” session at the Business Analysts…
Know where your solution hits when doing a demo: 🍩Align your solution to the personal objectives 🍩Align to the overall…
When doing a demo, you need to KNOW THE BUSINESS 🍩People make a business 🍩Are they all looking the same…
Jasmine A. still battling tech issues
Jasmine A. still battling tech issues (ironically) presenting to the Business Analyst Trailblazer community group on the topic of “Demo…
I think this is the same about life, no? No two people see something EXACTLY the same. 👀👀 Physically see…
Thank you Chamara Somaratne for your thoughtful comment on my previous post about AI. This made me dig deeper into…
Imperfect, Flawed, Messy… and Absolutely Worthy! ❤️ Had a wonderful chat with Maria Rajpoot 🇵🇸 yesterday about leadership, motherhood and…
“Did you know when you asked that particular closed question, you stopped the caller from exploring important questions?” “When you…
“OMG how dumb!” 😡 “Why would anyone do that?!” “Don’t they have a brain?!?” 😔 What would happen if we…
The funnest bit of our Salesforce Business Analyst Virtual Community Event is the not-recorded no-holds-barred “After Hours Q&A” that I…
What’s your Worst Project??? OMG Leanne Botwright opened up the floodgates with that question. The responses on the chat from…
JUST BECAUSE WE CAN DOESN’T MEAN WE SHOULD! (ok drop caps now.) 😁 Louder for those at the back please!…
Happening in 4 hrs! Are you a #salesforce #BusinessAnalyst? Do you want to become a #BadAssBA?! Then sign up below…
Here Matthew Morris links
Here Matthew Morris links the role hiearachy into the data model because it allows the questions like who is doing…
Matthew Morris shows how
Matthew Morris shows how the Role Hierarchy diagram is a starter for conversation because it’s like an org chart –…
Matthew Morris highlighting the 4 Lists:
Matthew Morris highlighting the 4 Lists: 🍩Actors (Licenses) 🍩Systems (Status) 🍩Salesforce Objects (Row count & owner) 🍩System-System Integrations Reading a…
Matthew Morris presenting
Matthew Morris presenting “Diagramming Salesforce Solutions” on the Virtual Salesforce #BusinessAnalyst meetup. If you’re a BA and you’re in Salesforce…
Want to learn more about Diagramming Salesforce Solutions from the inimitable Matthew Morris?? Missed my riiiiiiiivetting book launch last Thursday??…
Don’t go through the #AgentForce trailhead
“Don’t go through the #AgentForce trailhead and then announce on social media that you built an Agent in 20 minutes,…
Basic #BusinessAnalyst skills and deliverables.
Basic #BusinessAnalyst skills and deliverables. Ian Gotts drilling into us the basic foundations building a system properly at the Virtual…
“#AgentForce is a #BABA‘s Dream Job”*
Ian Gotts from Elements.cloud is talking at our #Trailblazer Virtual Business Analyst group call with Vanessa Grant. AAALLLL about documentation,…
For those who couldn’t attend the #ActiveListening session I ran for our #BadAssBA Virtual Trailblazer group earlier this month, the…
Coffee! ☕ #BadAssBA! 💪🏻 Omg! Bharat Sharma from Cloudsheer Consulting talking my ♥️ language! Without the #BusinessAnalyst, you’re taking a…
Captain’s log. Stardate 78197.4🤭 Yes you can check it out it that’s true. Yes I’m a trekkie. 🖖🏻 Yes I…
On my chat shift tonight with Samaritans and it’s always interesting. I think we get a different demographic who prefer…
Did you hear about 10K‘s report
Did you hear about 10K‘s report on Salesforce Talent Ecosystem Report? It’s a fascinating read and talks about the #BusinessAnalyst…
It’s training day 1 for our fall cohort of new #Samaritans volunteers today. This is a fear that worry a…
Subscribe and bookmark! Especially if you’re a #BusinessAnalyst or an aspiring one! Otherwise, move on to those kitty vids. 🐱…
Oh my word… the magic that comes out when the recording is turned off! 👀 Here in the post-event Q&A…
ARE THERE ANY DATA MIGRATION REQUIREMENTS FOR THIS FIELD?! (The Data architect in me thanks you for this question Vanessa!)…
Jodi Hrbek – you got great shoutouts
Jodi Hrbek – you got great shoutouts at our virtual Trailblazer Community event for Business Analyst tonight! Our audience were…
“I need a new field.” 😬 Tracy Greene – working through what could go wrong when a user asks for…
For the very first time this coming Tuesday (on 27 Aug), I will be co-hosting the next #BadAssBA with Vanessa…
“Why do you do email support?” a new Samaritans volunteer asked me yesterday. Providing emotional support on this communication medium…
At Samaritans we learn about non-directive language
At Samaritans we learn about non-directive language which makes no assumptions and instead holds a space for a deeper more…
“But what if I say the wrong thing?” The new #Samaritan volunteer asked worriedly. We are in week 3 of…
For anyone wanting to learn more about the #BusinessAnalyst role – check this out!! I’ve spent a big part of…
The HHT framework on how to fix Indecisions and Analysis-Paralysis. I categorise the risks of making poor decisions into the…
About to head off for my nightshift at Samaritans.We get a lot of calls at this time of the night. 🌘…
“It’s like speaking another language, and I don’t know if I am going to get it!” S said morosely. ☹…
“But I didn’t know what to saaaay!” he was in despair. 😞“You don’t have to say anything, you’re supposed to…
#SelfAwareness.Do you have it? 🤨How do you know you have it?How do you know it isn’t your bias or ego…
“Oh how awful! Actually I broke all 32 ribs when I fell off that horse!” 🤕“He left you? Well, my…
Which one wins?Nature🌱 or Nurture 🥕? In my non-certified-expert-opinion, I believe that nurture plays a strong part in shaping who…
Chris Voss FBI master negotiator calls it ‘Labelling’ – the verbal observations of feelings. When listening, we can use ‘reflecting’…
“We have signed off the user stories! But the client keeps adding acceptance criteria during the sprint!” 😫 What the…
“Low and slow.” That’s the simple trick I use to de-escalate and defuse charged situations. It also stands me well…
When is 200 x 1 ≠ 1 x 200?When you’re running a frickin test case that’s what! 😫 “How could that…
Going to #DF23?Why not grab my book to read on the plane? 😁 I’m going to be there so if you…
Irrelevance. 😥With the rise of #AI, that’s a real fear facing many people. I talk about the human skill of #ActiveListening with Gillian Bruce at…
“What if you disagree with them? Or if you don’t like them or what they’re saying or thinking or doing?”…
I take a deep breath.I quiet the noise in my head. 🎧I push down the rising emotions. I open my…
𝗦𝘄𝗶𝗽𝗲 𝗺𝘆 𝗳𝗿𝗲𝗲 𝗱𝗲𝗰𝗸 𝗜 𝘂𝘀𝗲𝗱 𝗳𝗼𝗿 𝘁𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝟭𝟬-𝟭𝟭 𝘆𝗲𝗮𝗿 𝗼𝗹𝗱𝘀 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴(Link to the google slides in the comment👇🏻)…
In a conversation, when I am ‘Me’ focused, I am:– crafting my reply to jump in to interrupt when you…
You’ll get over it.Don’t worry, you’ll be fine!Look on the bright side, at least you have your health.It could be…
“I used this way of working in my previous company and it worked, so it should work here too.” 🤨…
“Whaaat? I didn’t realise a #BusinessAnalyst did all these things!” 😱 Just finished two concurrent Consulting Discovery Masterclass which focused on what…
“Mum, you know in that movie where King Midas wished that everyhing he touched turn to gold?” “Mm-hmm?” “How did…
“You’re really good at what you do.” He chuckled quietly down the phone. “I guess I’ll go to bed. I’m…
When do I listen with my head 🧠?And when do I listen with my heart ❤? It depends. I listen…
“𝗜𝘁 𝗱𝗼𝗲𝘀 𝘁𝗵𝗲 𝗷𝗼𝗯.”Badly. Ask me how it actually does the job. “𝗜𝘁’𝘀 𝗼𝗸, 𝗜 𝗴𝘂𝗲𝘀𝘀.”I’m not too sure, but…
Hey all – my talk is up next on today’s sfbasummit (dot)com schedule … in about 1.5 hrs! (6pm UK…
So Alex Warneke and I are doing this thing at the #SFBASummit.If you’re a #Salesforce#BusinessAnalyst, you might want to come and choose your BA…
#SalesforceBA exam module: User Acceptance 8%Do you know your Severity Levels?And no, it’s not the same as Priority Level. Sometimes it’s…
#SalesforceBA exam module: User Acceptance 8%What is QA?How do you ensure quality?What’s gold standard?Is “Perfectionism” it?What’s perfect anyway?How do you test…
#SalesforceBA exam module: User Stories 17% (10 Questions)“Just see what you can do to make things better, will you?” That’s how…
My brain goes Ding!Ding!Ding! when I see a beautiful flow diagram. 😍 Of course, this exquisite illustration is the #Salesforce Order of…
#SalesforceBA exam module: Requirements 17% (10 Questions) #Agile is not perfect.Especially in the world of software implementation like #Salesforce. It’s far better suited…
How to rock that UAT and #SalesforceBA Cert workshop schedule change. I set off to run 26 sessions over as many week…
How might you instruct someone how to make your favourite hot/cold beverage? ☕🍵 We did some Process Mapping exercise yesterday…