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Category: Client Relationship

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Beijing Olympics memory anchor

July 12, 2021 admin

#Podcast episode 11 with Chris Loe is now out. Chris is a Solution Architect with Slalom, and a diverse and fascinating career path behind…

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Posted in: Client Relationship

OMG – the culture was so toxic!

December 18, 2020 admin Leave a comment

“OMG – the culture was so toxic! So much empire building – and it was next to impossible to get…

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Posted in: Client Relationship, Culture

What do you do

December 16, 2020 admin Leave a comment

What do you do if you have an escalated situation with a client where emotional outburst and personal attacks might…

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Posted in: Client Relationship, Musings

How do you feel

December 6, 2020 admin Leave a comment

How do you feel when you get a contract that seriously leans AGAINST your favour? I’ve seen contracts and agreements…

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Posted in: Best Practice, Client Relationship, Partners

Sooner or later, short term thinking leads to pain.

November 25, 2020 admin Leave a comment

Sooner or later, short term thinking leads to pain. If you are only keen on closing that deal without spending…

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Posted in: #payitforward, Client Relationship, Customer Success, Masterclasses, Systems Thinking

Writing solid requirements

August 13, 2020 admin Leave a comment

Writing solid requirements is an artform. Whether it’s a biblical tome of a Business Requirements Document (a la Waterfall), or…

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Posted in: Client Relationship, Effective Communication, Requirements

In small or medium sized Consulting Partners

July 23, 2020 admin Leave a comment

In small or medium sized Consulting Partners, there may not be luxury (and budget) for a PM to help manage…

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Posted in: Client Relationship, Managing Expectations, Self Development

I’m super nosy.

June 16, 2020 admin Leave a comment

I’m super nosy. As a Project Manager, I encourage my team member to spam me. _Always_ cc me in your…

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Posted in: Client Relationship, Project Management, Scope Management

“How much do you share

June 13, 2020 admin Leave a comment

“How much do you share in your project status and budget reports with your customer?” I was showing a new…

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Posted in: Client Relationship, Customer Success

Being “Authentic” has its place.

April 8, 2020 admin Leave a comment

Being “Authentic” has its place. You might have strong feelings about ‘being forced to stay indoors’, the Nanny States, Big…

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Posted in: Client Relationship, Professionalism

What does it mean to be a consultant?

April 1, 2020 admin Leave a comment

“What does it mean to be a consultant? How should we behave?” I was running inductions for new consultants the…

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Posted in: Client Relationship, Consulting, Professionalism

Staying on the “Be Professional” topic

February 28, 2020 admin Leave a comment

Staying on the “Be Professional” topic for consultants: Should you ‘friend’ a client on Facebook or other social media? Controversially,…

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Posted in: Client Relationship, Professionalism

Wait, your sales team promised xyz…

January 13, 2020 admin Leave a comment

“Wait, your sales team promised xyz. What you’re saying now is not what I am expecting.” If you hear this…

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Posted in: Client Relationship, Integrity, Managing Expectations, Professionalism
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