“Please handle. ASAP.” And then you see the email chain bouncing between seven different teams. 😬 Ever felt like you’re…
Once it’s deployed, we need to remember to take feedback and enhancements for change!! With Daniel Gorton, MSW who’stalking about…
#UserAdoption includes intentional design of Training – Daniel Gorton, MSW giving us the lowdown on designing Empathetic & Joyful User…
THe chat at our #BadAssBA meetup today with Daniel Gorton, MSW is FIRE 🔥🔥🔥 I love how interactive this session…
‘Quick Action’ buttons is a favourite because UI can be made joyful with minimal effort. User Experiences – FOcus on…
Consider ALL humans throughout a project – Daniel Gorton, MSW talking about Delivering Empathetic and Joyful User Experiences. 🍩Convene a…
Why won’t the user use the system?Why can’t we get buy in from the stakeholders?WHY WON’T YOU PICK UP YOUR…
“My organisation doesn’t see Salesforce as a business critical system.”😲 My Technical Architect and myself were incredulous.WHAAAAAT? I mean, I…
How to SPUFS (Set Projects Up For Success) 😁Tip #6: Invest properly in Training and Support Everyone’s excited about the…
“Don’t like big school.” 🚸 “You mean I can’t just do anything I like now that I’ve got a baby?!”👶…
One of the reasons for companies engaging #SalesforcePartners when implementing a system is getting that kick in the butt to make change…
“I don’t care what you think.”“You’ll need to do what I say, or you’re sacked!” What an outdated way of…
ABRACADABRA! You are a genie, or an agent of change – whether you know it or not. This is especially…
I was asked to stand down, while the stakeholders had a ‘spirited internal debate’ which ended up with the Team…
Congratulations, you’ve just been appointed the Exec Sponsor for the CRM Project. But, what do you do now? The 5…
How do you handle explosive situations in a workshop when emotional outbursts have derailed the conversation? It can happen. I…
Agile Manifesto’s second principle: “Welcome changing requirements, even late in development.” Putting aside impact to budget and timeline with the…
Most small and medium sized Consulting Partners do not have Change Management as part of their offering. It’s a different…
A lot of companies going through ‘Transformation’ or implementing a solution to modernise, digitise, or transform their operations do not…
Sunk costs and resistance to change. “We built that MS Access database to hold customer data when we started 28…
My work in implementing business systems allows me to see how people behave when faced with imminent change, which may…
When a consulting partner is engaged to implement a software solution, we assume the client knows what they are doing.…