#UserAdoption includes intentional design of Training – Daniel Gorton, MSW giving us the lowdown on designing Empathetic & Joyful User Experiences
Make Training Fun, Relevant & Memorable
🍩Know your Audience & Learning Styles
🍩Invite Supser Users & Train the Trainer
🍩Be Interactive: Demo, Try, Gamify
🍩Delivery Bite-Sized Learning
🍩Embed into Salesforce
🍩Offer Office Hours
🍩Document (especially the How & Why)
#ProjectManagement, #QA and #Training are three things that are usually very low on priority and budget in #ProjectTransformations and delivery – but they are key in successful #UserAdoptions. 😣
Louder for those at the back Daniel Gorton, MSW!! 📢📢📢
Along with my lovely #BadAssBA co-lead Vanessa Grant at this month’s meetup. Join us now 👇🏻
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