How do you learn how to talk to someone who’s feeling suicidal?
How do you know what to say when a client is feeling angry and upset?
How about when you have to give bad news?
Practice, practice, practice.
Practice in a safe place, where you can get candid feedback and you can practice some more.
Dr Becky Kennedy talks about the AVP Strategy:
🍩Acknowledge
🍩Validate
🍩Permit
Just like learning how to play the piano, or a new language (Kaplah! Ok I don’t think Klingon is a recognised language 🤭) you get better with practice.
My next Consulting Delivery Masterclass starts on 11 Nov, and it’s full of role plays, skills practice, and group exercises on
– how to run workshops
– interview clients to gather requirements,
– write user stories,
– diagram process flows and
– present show & tells (along with other neat stuff).
Direct link in the comments but LinkedIn is doing something weird with urls so you can find more info zenhao(.)co(.)uk.
See you there?