What do you get when you add a nonprofit CEO focused on elder independence, a lawyer serving on Ireland’s AI Advisory Council, a veteran CRM director from enterprise software, and a distinguished Salesforce AI architect? ? 🤯
A ‘craic-ing’ keynote at Irish Dreamin that’s what!! 🤭
My brain is crazy buzzing!
First of all I did not know enterprise troubleshooting takes 2 days on average! With the right implementation, AI can take this down to 30 min, or even ZERO. 😲
Kumar Prashant Srivastav (Director at Dell Technologies) talked about:
🍩 Challenges bringing from on premise siebel to cloud Saas is similar to the AI transformation
🍩Structured and unstructured data like product manuals etc would need to be consumed for context
🍩making sure not to move the cost from one side to another, as AI implementation (and ongoing) can very costly as well
Some considerations:
🍩Dependency issue: Human vs technology. If system breaks down what is the backup?
🍩How do we handle bias? We need check and balance.
🍩 We do want zero human touch but need humans in the loop. We can take the humans out from the troubleshooting process, but we do need people to monitor the responses and take corrective action if it’s wrong
Franny Hsiao, PhD (Distinguished Architect at Salesforce) asked: How do you get people ready?
How do you address the fear that AI will take jobs?
Kumar‘s response: The dynamics of the solution has changed but the response should be: It’s a new skill that will elevate you. Did you know Java before? or Salesforce? You learn new things, and AI is just something else you need to learn.
Loved having Deirdre Ahern‘s (Ireland AI Advisory council, School of Law) legal take:
👉🏻Increase in AI literacy is mandatory but the definition is vague
🍩It’s expected that all employees need to be educated about risks vs opportunities
🍩People & organisations need to understand compliance and governance
“We need to have AI that’s explainable, transparent, responsible and very fair
Could it offend human rights for a chatbot to pretend to be human?”
Anecdote of using AI to review CV and making matches which could be discriminatory as the tool might be replicating bias by not selecting women (past patterns).
Great example of GIGO: Garbage In Garbage Out
💩💩
Sean Moynihan CEO of ALONE talked about how his non-profit used AI to further their mission of providing support for the elders with dignity
Key takeaways:
📌Human oversight and auditing is important
📌Boards now need AI policy to govern the way it’s used in their organisation
📌Build human oversight into the process
📌Embed the value of being responsible
Ppl who understand technical and regulatory side
❤️My one quote to take away: “Creating Trustworthy AI is important as we have to bring people along on this journey.”
Don’t forget the people, people!
Possibly the most riveting keynote I’ve ever attended. 😍
Thank you Irish Dreamin for making this happen! ❤️❤️
