Success or failure – it always comes down to leadership.
On next week’s podcast, I talk to Caimin McGovern, Customer Success Director at Salesforce about what a successful implementation looks like.
He began his journey in infrastructure, support and in QA, which mirrored a little bit of my own journey. PLUS – his first computer was an ACER 386 (mine was a 286!) so we already had so much in common 🥰
Obviously the other things we have in common are our passion for successful CRM implementations so that customers are able to gain the benefits of such a powerful platform.
His breadth and depth of knowledge with #Salesforce customers and industries makes for such a fascinating conversation.
But what he says is so true – lack executive sponsorship and leadership is often the root of all problems. I’ve seen it with my own eyes as well 👀
I hope you’ll join us when the #podcast drops next Monday 6 Sept!