If your customer feels that they aren’t being heard, they will vote with their feet.
In today’s world, there is rarely a thing called ‘captive audience’ anymore.
There is so much choice out there.
You can apply this to:
– gathering rerquirements for software implementation
– selecting the right #SalesforcePartner for your organisation
– selecting the right #SaaS software for your business
– hiring great talent
– finding the right life partner
Listening is such a crucial skill for everything.
Experience may lend you insight as to what the other party may think/say/feel/want – but there is a chance that you may be wrong.
No-charge Consulting Delivery Masterclasses for out of work #Salesforce peeps, starting 4th May. DM me for details.
For Salesforce Partners looking to become consulting powerhouses, register your team for the course – link in details.