๐ง๐ถ๐ฝ ๐ฎ: ๐๐ฒ ๐ฎ ๐๐๐๐ฑ๐ฒ๐ป๐ ๐ผ๐ณ ๐ต๐๐บ๐ฎ๐ป ๐ป๐ฎ๐๐๐ฟ๐ฒ*.
Hey, how come he did that? It’s insane! ๐ฑ
Why would anyone in their right mind think that that’s acceptable?!
I would NEVER do/say/think that at all! ๐
๐ปโโ๏ธ
Is he from another planet or something? ๐ฝ
When someone behaves in a way that seems crazy to you, it may be useful to the question “Why?”
๐ฉ Why did that person do/say/think in ways that is different to me? ๐ค
๐ฉ How might their upbringing influence the way they view the world?
๐ฉ What could have happened in the past that has created this emotional trigger
๐ฉ What is it about my world view that has made me question their behaviour?
๐ฉ How am I different to this person?
๐ฉ What are their values? And why are mine different? ๐
๐ฉ How can I find out more about why they see things differently than me?
๐ฉ They’ve been brought up in a way that has different values to mine, how does that make me feel? Can I disagree with that but still accept them as they are? ๐
๐ฉ How might people with a different mental model view this situation, and what might their reaction be?
๐ฉ Who is ‘right’ in this situation, or perhaps the better question might be ‘whose perspective/behaviour is the one I should be introspecting about, and deciding whether it’s the one I should adopt’? ๐คจ
The depth and breadth of the human experience is vast and there are no two souls who will experience life in exactly the same way.
When I come across human behaviour that jars my usual pattern of thinking, I will stop and ask those questions.
This part #EmotionalIntelligence is a crucial skill for #SalesforceConsultants especially during the Discovery phase.
It’s also applicable in other areas of life.
In fact, these are the lessons that I am teaching my children, in the hope that they will be able to nurture #empathy and become kind, compassionate adults. ๐
The world needs more people who can
#BeCurious
#BeNonJudgemental
#BeKind
What do you do when you see someone doing/saying something that surprises you?
Today’s message was brought to you by the letter ‘B’.
As in #BeAStudentOfHumanNature.
Ok, that was a bit contrived, but you get the message ๐
*This is part of the ‘How to be an Emotionally Intelligent #Salesforce Consultant’ series. Stay tuned for more!
#OnThePeiroll
—
The next Consulting Masterclass course begins next Monday 8 May. Deets to sign up ๐๐ป
Tip 1 (Part 1): https://bit.ly/44r0GUo
Tip 1 (Part 2): https://bit.ly/42jlz21
Details for Consulting Discovery Masterclass here –https://zenhao.mykajabi.com/3-week-consulting-discovery-masterclass
I also wrote a book! You can get hashtag#SalesforceDiscovery101 here – https://amzn.to/3XV9EGl (UK) or https://a.co/d/6NFyOkt (USA)
