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Category: Professionalism

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    • SaConJa Framework
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Have you ever started work on a project without a contract in place?

April 13, 2024 admin

Have you ever started work on a project without a contract in place? 🤨Be honest! A lot of partners tend…

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Posted in: Professionalism, Salesforce, Statement of Work

I made a promise that I am desperate to keep.

December 20, 2021 admin

I made a promise that I am desperate to keep. I promised all my ZenHao Academy members that This Thing…

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Posted in: Professionalism, Self Development

We all have off days

November 20, 2021 admin

We all have off days.Days when we don’t feel like our best. Sometimes it’s because something’s happened.Someone gave us negative…

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Posted in: Professionalism

So – pizza slice 5

October 16, 2021 admin

So – pizza slice 5 on the Salesforce Consulting Skills (SaConJa) framework. What does it take to be an outstanding #Salesforce Consultant?With…

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Posted in: Professionalism

Expectation of competency

June 12, 2021 admin

In Consulting, there is an expectation of competency. The job is fast paced, and everyone’s expected to pull their sleeves…

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Posted in: Professionalism

More (B) please.

April 7, 2021 admin Leave a comment

Inspired by Jay Harrington‘s post today. My feed is normally inundated by those whose answer is (A), and I scroll on…

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Posted in: Professionalism

Why are you always asked to put out fires?

April 1, 2021 admin Leave a comment

Why are you always asked to put out fires?It can be a grinding, thankless job.Is it because you’re good with…

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Posted in: #30daysofvideos, High Performing, Professionalism

How did out of date apps like ‘Netscape Communicator’…

January 1, 2021 admin Leave a comment

How did out of date apps like ‘Netscape Communicator’ and ‘Mozilla Mail’ get referenced as ‘modern’ in the Brexit deal?…

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Posted in: Consulting, Professionalism, Quality

Bid response, Proposals, Solution documents.

December 31, 2020 admin Leave a comment

Bid response, Proposals, Solution documents. These are just some of the documents that may need more than one person to…

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Posted in: Documenting, Professionalism, Quality

What happens when you don’t manage expectations properly?

December 20, 2020 admin Leave a comment

What happens when you don’t manage expectations properly? Anger and disbelief. And #Tier4. That press conference yesterday definitely provoked a…

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Posted in: Managing Expectations, Professionalism

How do you handle explosive situations

December 11, 2020 admin Leave a comment

How do you handle explosive situations in a workshop when emotional outbursts have derailed the conversation? It can happen. I…

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Posted in: Change Management, Delivery, Listening, Professionalism

To close projects successfully

November 16, 2020 admin Leave a comment

To close projects successfully, you need to have delivered to spec. To deliver quality specs , you must test robustly.…

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Posted in: Best Practice, Customer Success, Professionalism

What does leadership and project management have in common

November 11, 2020 admin Leave a comment

What does leadership and project management have in common with the values of Stoicism? A lot, in fact. Wisdom The…

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Posted in: Careers, Inspirational, Professionalism

I’ve been accused

August 14, 2020 admin Leave a comment

I’ve been accused of being a nitpicky Project Manager. A fussy, bossy, demanding Project Manager. All this in front of…

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Posted in: Documenting, High Performing, Professionalism, Project Management

What do you do

July 28, 2020 admin Leave a comment

What do you do when you’ve been engaged on a new consulting project, and you can see that the client’s…

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Posted in: Learning, Professionalism

Being “Authentic” has its place.

April 8, 2020 admin Leave a comment

Being “Authentic” has its place. You might have strong feelings about ‘being forced to stay indoors’, the Nanny States, Big…

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Posted in: Client Relationship, Professionalism

What does it mean to be a consultant?

April 1, 2020 admin Leave a comment

“What does it mean to be a consultant? How should we behave?” I was running inductions for new consultants the…

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Posted in: Client Relationship, Consulting, Professionalism

Staying on the “Be Professional” topic

February 28, 2020 admin Leave a comment

Staying on the “Be Professional” topic for consultants: Should you ‘friend’ a client on Facebook or other social media? Controversially,…

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Posted in: Client Relationship, Professionalism

I run inductions for new hires

February 27, 2020 admin Leave a comment

I run inductions for new hires for a Tier 1 Consulting Company, and was discussing with a Programme Director the…

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Posted in: Professionalism, Salesforce, Time Management

I woke up with an idea…

February 24, 2020 admin Leave a comment

“I woke up with an idea on how to solve the problem so have been working since about 4am… and…

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Posted in: Professionalism

There are two general engagement types

February 17, 2020 admin Leave a comment

There are two general engagement types when you work for a consultancy: Project Engagement, and Staff Augmentation (sometimes crudely referred…

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Posted in: Best Practice, Delivery, Professionalism

How Consultancy project teams are assembled

January 15, 2020 admin Leave a comment

Consultancy project teams are assembled based on availability, capability, and rate. As a client, you might be promised “the best,…

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Posted in: High Performing Teams, Managing Expectations, Professionalism, Team & Resources

Wait, your sales team promised xyz…

January 13, 2020 admin Leave a comment

“Wait, your sales team promised xyz. What you’re saying now is not what I am expecting.” If you hear this…

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Posted in: Client Relationship, Integrity, Managing Expectations, Professionalism
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