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Category: Empathy

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    • SaConJa Framework
      • 1 – Domain Excellence
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Sometimes underneath fury lies deep sadness and fear.

January 10, 2025 admin

Sometimes underneath fury lies deep sadness and fear. Which is why I stay on the line. Even if I get…

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Posted in: Empathy, Samaritans

“I think in words but not pictures.” 🆒🆓🆕🆘

June 26, 2024 admin

“I think in words but not pictures.” 🆒🆓🆕🆘 “Thinking is an audio and music experience for me.” 🎶🎼 “What do…

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Posted in: Always Learning, Empathy

If you could hear what they hear

April 8, 2024 admin

If you could hear what they hearsee what they seefeel what they feelwould you still treat them differently? 💔 Every…

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Posted in: Empathy, Kindness

What if you disagree with them?

July 10, 2023 admin

“What if you disagree with them? Or if you don’t like them or what they’re saying or thinking or doing?”…

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Posted in: Empathy, Listening, Samaritans

𝗦𝘄𝗶𝗽𝗲 𝗺𝘆 𝗳𝗿𝗲𝗲 𝗱𝗲𝗰𝗸

May 11, 2023 admin

𝗦𝘄𝗶𝗽𝗲 𝗺𝘆 𝗳𝗿𝗲𝗲 𝗱𝗲𝗰𝗸 𝗜 𝘂𝘀𝗲𝗱 𝗳𝗼𝗿 𝘁𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝟭𝟬-𝟭𝟭 𝘆𝗲𝗮𝗿 𝗼𝗹𝗱𝘀 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴(Link to the google slides in the comment👇🏻)…

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Posted in: Empathy, Listening

𝗧𝗶𝗽 𝟯: 𝗗𝗼𝗻’𝘁 𝘁𝗮𝗸𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆*

May 6, 2023 admin

𝗧𝗶𝗽 𝟯: 𝗗𝗼𝗻’𝘁 𝘁𝗮𝗸𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆*This one is a difficult one for a lot of people. 😐Even for me. As…

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Posted in: Empathy, Samaritans

𝗧𝗶𝗽 𝟮: 𝗕𝗲 𝗮 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗻𝗮𝘁𝘂𝗿𝗲

May 3, 2023 admin

𝗧𝗶𝗽 𝟮: 𝗕𝗲 𝗮 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗻𝗮𝘁𝘂𝗿𝗲*.Hey, how come he did that? It’s insane! 😱Why would anyone in their…

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Posted in: Emotional Intelligence, Empathy, Kindness

I used this way of working

April 12, 2023 admin

“I used this way of working in my previous company and it worked, so it should work here too.” 🤨…

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Posted in: Empathy, Listening

You are SUCH a disappointment

April 5, 2023 admin

“You are SUCH a disappointment.”“I cannot believe that someone of your calibre can produce such SH!T work.”“You can’t even do…

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Posted in: Empathy, Kindness, Samaritans

🔺Trigger alert!🔺

February 15, 2023 admin

🔺Trigger alert!🔺Prisoners are people too.Some of them have done really really bad things. They are able to call #Samaritans when they are…

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Posted in: Empathy, Kindness, Samaritans

Don’t like big school

January 6, 2023 admin

“Don’t like big school.” 🚸 “You mean I can’t just do anything I like now that I’ve got a baby?!”👶…

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Posted in: Change Management, Empathy

𝗪𝗵𝗮𝘁 𝘁𝗼 𝗱𝗼 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗵𝗮𝗻𝗱𝗲𝗱 𝗮 𝗥𝗘𝗗 𝗽𝗿𝗼𝗷𝗲𝗰𝘁

May 19, 2022 admin

𝗪𝗵𝗮𝘁 𝘁𝗼 𝗱𝗼 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗵𝗮𝗻𝗱𝗲𝗱 𝗮 𝗥𝗘𝗗 𝗽𝗿𝗼𝗷𝗲𝗰𝘁“Everyone, this is your Captain speaking. Put your seatbelts on and assume…

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Posted in: Empathy

*Suicide Trigger alert*

May 17, 2022 admin

*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…

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Posted in: Empathy, Listening, Samaritans

“What? You mean I’m assigned to run the project

April 25, 2022 admin

“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…

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Posted in: Empathy, Listening

Ring Ring Ring

April 18, 2022 admin

Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…

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Posted in: Empathy, Listening, Samaritans

OMG! What a cow!

November 27, 2021 admin

“OMG! What a cow! How dare she talk to me like that! I know she’s the customer, but that was…

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Posted in: Empathy

If you can stand in someone’s shoes

June 23, 2021 admin

If you can stand in someone’s shoes.Hear what they hear.See what they see.Feel what they feel.Would you treat them differently?…

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Posted in: Empathy

Favourite things to hear

June 22, 2021 admin

There are a few things that a Project Manager loves to hear. “You’re so awesome” is something I hear a…

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Posted in: Empathy, Listening

If you were in my shoes

May 26, 2021 admin

If you were in my shoes, you’d probably do exactly what I did.Empathy is so powerful. maz iqbal is someone I…

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Posted in: Empathy

What’s the number 1 skill

May 6, 2021 admin

What’s the number 1 skill for any #Salesforce or #Microsoft consultant? Designing great solutions?Solving problems?Competency in product knowledge? Luke Menzfeld from Cloud Galacticos talks about listening as…

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Posted in: Empathy, Listening

Type A and Type B people

April 28, 2021 admin Leave a comment

There are a lot more (A) people than there are (B). (A) mindset can manifest itself in so many ways.…

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Posted in: Empathy, Kindness, Samaritans

Being on the fence

April 5, 2021 admin Leave a comment

Many wonder why I am not more vocal about strong emotive subjects, such as Brexit (before they confirmed the whole…

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Posted in: Empathy, Reflection

Almost everyone wears a mask

March 27, 2021 admin Leave a comment

Almost everyone wears a mask.To look strong.To appear calm.To fit in.To hide pain.To hide vulnerability. That’s the danger, you see.Because…

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Posted in: Empathy, Kindness, Mental Health

To all the strong women out there..

March 20, 2021 admin Leave a comment

I know so many strong women who have achieved so much professionally, and yet – because they don’t conform to…

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Posted in: Empathy

Everybody is walking around

November 28, 2020 admin Leave a comment

Everybody is walking around with invisible moat and defence wall around them. “How are you doing?” “Oh fine, you know.…

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Posted in: Empathy, Kindness

My secret superpower

November 15, 2020 admin Leave a comment

My secret superpower: The ability to unlocking resourcefulness and creativity in my team with humour. As a Project Manager, managing…

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Posted in: Empathy, Productivity Hacks, Retaining Talent, Team & Resources

You don’t become a great project manager

October 20, 2020 admin Leave a comment

You don’t become a great project manager by learning how to plan and schedule projects. You don’t become a great…

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Posted in: Empathy, Leading Teams, Relationships

I love working with data.

October 18, 2020 admin Leave a comment

I love working with data. I was… no, I am, a data nerd. SQL queries, databases, manipulating data and records.…

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Posted in: Empathy

Does he really hate me

August 20, 2020 admin Leave a comment

“Does he really hate me, or is he just having a bad day? Or was he born a jerk??” Everyone…

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Posted in: Empathy, Kindness, Listening, Trust

Today marks the tragic anniversary

August 12, 2020 admin Leave a comment

Today marks the tragic anniversary of the death of Robin Williams, who committed suicide in 2014. There are still many…

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Posted in: Empathy, Samaritans

Communication is_so_ important.

July 27, 2020 admin Leave a comment

Communication is _so_ important. It’s not just knowing the language. It’s the study of nuance and context. It’s the study…

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Posted in: Effective Communication, Empathy, Listening

In human relationships…

May 20, 2020 admin Leave a comment

In human relationships, there are 5 types of human responses. 1. Instructive – deciding what the other person needs, e.g.…

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Posted in: Empathy, Listening, Samaritans

Conflict occurs when expectations are not aligned

May 12, 2020 admin Leave a comment

Conflict occurs when expectations are not aligned. “What I think I am getting is not what you think you are…

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Posted in: Empathy, Listening, Managing Expectations
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