Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…
Have you had something grow so stealthily, so sneakily that you never notice anything until it’s too late? Could be…
#Governance is absolutely critical in ensuring success.That’s #ProjectManagement 101. What is it?it’s the framework for how project decisions are made. Not enough resources?Poor…
£1400 in 24 hours – thank you for everyone who have donated and signed up! This series focuses on the #Salesforce Project…
Want to learn something and create good karma at the same time? Well, here’s your chance! 🤩 The long awaited Project…
Knock knock.Who’s there?Kew Way.Kew Way who?QA here. Your doorbell’s broken. *cringe* 😳😁 Ok, that’s why I’m not a comedy writer,…
#DataQuality is everything.Especially with regards to a #CRM such as #Salesforce or #MicrosoftDynamics365. De-dupe.Merge.Clean.Delete.Enrich. A system is only as good as it’s data, and a lot…
“My car is broken. How long will it take to fix it?” “I want a fancy wedding with flying pigs…
Sigh. Yes – adults can be dramatic too, especially when they want something. Power and Leverage – this is such…
What does it mean to be conscientious? Very simply… someone who is conscientious cares deeply about– the quality of their…
What’s your shape? 📐🟥⭕ Does it fit the role you’re going for?Does it fit the idea of what your spouse/significant…
Simple. Beautiful. Elegant.No, I’m not selling soap. 😬 With just a few shapes and some basic rules, I can teach…
Lots of us have been there.The moment when you wished you took care of the problem when it was small,…
It’s really not difficult to create content about project delivery when I get messages like these 🙄 The post literally…
When I get a DM like this it makes my face go 😣#Salesforce is the hottest thing right now, and all…
Voting for the #SaConJa Competition on my next Consulting Discovery Masterclass is now open! The quest was to blitz through Trailhead for…
The Job Description for a #CRM Consultant for #Salesforce should not include “Psychic.” One of the traits of a really good consultant is the…
Estimating #Discovery becomes easier with experience. There are times when we get it wrong, and we need more time to discuss items…
We are born with 2 fears: falling and loud noises.All other fears are learned… including the fear of not being…
Do you remember when you first figured out how to ride a bike?Or made that dish that was not only…
The #Salesforce Discovery Dream Team.There are a few key roles that are necessary to run a proper Discovery. Broadly, the role categories…
#PreparePreparePrepareI think it’s better to over-prepare, than to under-prepare – as much as you can within the time that you…
Do you want to truly understand what it takes to become an outstanding #Salesforce consultant? Whether you are a SF Admin, or…
There is only one scenario where it would be logical to… – have your sales team fill in 9 pages…
The #Salesforce Consulting Partner who has Delivery experience or capability in the Sales process sets up the project for success. When there…
Running effective workshops is a core skill for a #Salesforce Consultants. 💪🏻And we do run many types of workshops – especially during…
Preparing for a new #Salesforce Consultant role𝗕𝗼𝗻𝘂𝘀 𝗧𝗶𝗽 𝟯 𝗼𝗳 𝟯 – 𝗦𝘁𝗼𝗽! 𝗛𝗮𝗺𝗺𝗲𝗿 𝗧𝗶𝗺𝗲! 𝗥𝗲-𝗲𝘃𝗮𝗹𝘂𝗮𝘁𝗲! Side note – you know someone’s…
The Consulting #SalesProcess – it’s actually quite straightforward. As Delivery (as in part of the Project team that delivers projects) it pays…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟮 𝗼𝗳 𝟭𝟮 – 𝗢𝗯𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻 I think it’s quite a simple but incredibly important tip…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟭 𝗼𝗳 𝟭𝟮 – 𝗡𝗲𝘃𝗲𝗿 𝗔𝘀𝘀𝘂𝗺𝗲 We are all different creatures, and the same word…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟵 𝗼𝗳 𝟭𝟮 – 𝗘𝘅𝗽𝗲𝗻𝘀𝗲𝘀 I reckon that expenses won’t be as big a chore…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟴 𝗼𝗳 𝟭𝟮 – 𝗧𝗶𝗺𝗲𝘀𝗵𝗲𝗲𝘁 As a consultant, you’ll have to do timesheets.…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟳 𝗼𝗳 𝟭𝟮 – 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 This is the £64m question, and one that…
For the next 30 days, from 10 Jan – 10 Feb, you are going to hit that Trailhead hard, AND…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟲 𝗼𝗳 𝟭𝟮 – 𝗬𝗼𝘂𝗿 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 Just so you know, all PMs…
𝗦𝗮𝗖𝗼𝗻𝗝𝗮 #𝗣𝗲𝗶𝗜𝘁𝗙𝗼𝗿𝘄𝗮𝗿𝗱 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗶𝘀 𝗯𝗮𝗰𝗸!!2 spaces for my next Blended Discovery Consulting Masterclass (starting 19 Feb) up for grabs. If you’re an #awesomeadmin for…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟱 𝗼𝗳 𝟭𝟮 – 𝗬𝗼𝘂𝗿 𝗙𝗶𝗿𝘀𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 Starting a new role is always…
Quick poll, as I’m planning my next Masterclass sessions. If you wanted to learn all the skills required to become…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟯 𝗼𝗳 𝟭𝟮 – 𝗨𝘁𝗶𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗧𝗮𝗿𝗴𝗲𝘁𝘀 All #Salesforce consultants will have utilisation targets which are…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟮 𝗼𝗳 𝟭𝟮 – 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 I wrote down the 12 tips that anyone…
Preparing for a new Salesforce Consultant role Tip 1/12Understanding Expectations Quite a few people in my network have landed Consulting…
Silence can be very powerful.Not just in negotiations but also in situations where emotions are high. When someone comes to…
Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…
Writing requirements is easy. Writing GOOD requirements, tight User Stories, detailed Design Documents that:– is easily understood– is easy to…
The purpose of donuts is…To provide a satisfying gustatory experience?😋To b̵r̵i̵b̵e̵ motivate team performance? 😁To stop a partner from leaving…
Did you know that talking about #suicide can’t make someone want to do it? You cannot plant the seeds in someone’s head.…
I made a promise that I am desperate to keep. I promised all my ZenHao Academy members that This Thing…
When the night draws in, so does the darkness in our lives.Guilt, shame, regret, grief, loss, pain, loneliness, isolation. The…
I love consulting, it’s been the best career for me. Items 1, 2 and 3 have been expressed by my…
Let’s talk about documentation. Why is it necessary?Who is it for?What purpose does it serve?Is it meant to be a…
You can’t solve a problem if you don’t open your mind, heart and your ears 👂🏻. I’ve observed that in…
We all have off days.Days when we don’t feel like our best. Sometimes it’s because something’s happened.Someone gave us negative…
Imagine being the Mistress of the skies for over 20 years. Grumpy passengers? Easily managed. 👍🏻Medical Emergencies? No problem. 👌🏻Unexpected…
Many of the larger Salesforce Partners had in-house training programme in place for their consultants, but there was nothing out…
The weeks preceding Go-Live are always so nerve wracking.– Deployment checks– Test scripts– Dress rehearsals– Data migration tests– Functional Testsetc…
What do you do if you find a defect at the 11th hour, just before go-live? Someone on a #Salesforce Project asked…
Consultancy project teams are assembled based on availability, capability, and rate. As a client, you might be promised “the best,…
I have such a soft spot for the QA team. ❤They are often overlooked and underestimated. Testers, in consulting, generally…
Would you like to be body-shopped? 😬It sounds crude doesn’t it? Another term for it is “Staff Augmentation”. This is…
2 days before Go-Live.Lead Dev: We’ve found a bug in Pre-Prod that wasn’t there during Systems Integration Testing (SIT).Tester: I…
“Who cares? Especially if I am making so much money?” I wrote a post the other day, about the reasons…
Part 2 of my conversation with Chris Pearson, Salesforce Director at Jostens now live (after much technical issues!) I just had…
So – pizza slice 5 on the Salesforce Consulting Skills (SaConJa) framework. What does it take to be an outstanding #Salesforce Consultant?With…
The fancy new car has been designed with amazing specs.It’s been built with high quality materials.It’s also been crash tested…
“What? You want me to enter EVERY SINGLE OPPORTUNITY?”“What do you mean I’ve got to keep them up to date?”“Every…
Morning! One of the ladies in my Masterclass cohort is hiring #Salesforce peeps. More details in link 👇🏻 #recruitment
I hadn’t realised how much fun I’d have in doing #podcast interviews. What an amazing conversation I had with Chris Pearson, Salesforce Director…
“Stop logging so many bugs! You’re going to delay go-live!” K, the lead QA was appalled.Her job was to ensure…
I had a crush on McGyver. 😍Along with The Hoff in Knight Rider and that dude in Airwolf. There was…
1 year in consulting = 3 years industry experience* That’s 2nd element on my SaConJa** Skills framework (first one is…
What do you do when your team member has lost a child and you cannot ease their grief?Or when your…
Hey, it’s guess the next pizza pie slice of the SaConJa skills framework day! So the puzzle is a little…
Domain Excellence is the first element in my SaConJa* Skills Framework (sounds better than “Cog of Doom” doesn’t it?). This…
Cog of doom.Wheel of death. It’s the last time I ask Husband to help me name diagrams and stuff. 😑…
“You’re the expert – we pay you to make our problem go away.” Many businesses think that hiring consultants is…
The doodle explains why being Conscientious is something that is key character trait in someone I admire. I love working…
I’m doing this Thing on Thursday evening at 6pm BST.Kids will have to get their own dinner or eat each…
Inspired by Ben Duncombe‘s post today about the realities of consulting work in the #Salesforce world… Is it as stressful as they say?Burnouts?Mental…
“How to be a Ninja Consultant in a #Salesforce Discovery.” It’s actually “How to run Discoveries really reallly well” – but that…
#ActiveListening.An under rated skill. Many people feel the need to make the other person feel better with – sympathy“Oh poor…
Power and Politics.How many people do you know play those games well? Many of us find it very difficult to…
But he seemed OK. So I didn’t think he needed any help.She didn’t cry or anything, so I assumed all…
Redundancies are scary. It hits at the core of who we are – our identity, especially our ability to support…
Help! Been invited to speak on 9 Sept and need help deciding on the topic! Paul Harris, founder of Coacto |…
I love questions.I discover so much about others, and so much about myself just by using great questions. It’s a…
There are times when we feel invisible.Isolated.Alone. No one would know if I disappear, you think.No one would know if…
“Why did you do that?”“How come you let that happen?” Judgemental accusation. “Why don’t you do this?”“Why don’t you think…
I miss in-person #Discovery workshops. It’s an immersive experience, as we are there with the end users, the people who works the…
I had a beautiful conversation with Tara Aldridge for my #podcast (dropping next Monday 9 Aug). We connected awhile ago, and met sporadically at…
Testers get a raw deal. Devs dislike them because they point out problems in their code.Functional consultants detest them because…
Knowing WHAT to test is as important as knowing HOW to test. My talk with Richard Clark was absolutely fascinating, as we…
“What’s the point of listening if you don’t try to help?” “Getting into the hole? What for? Now you’re both…
Oh man – I can riff about testing and #QA until the cows come home. Which is why I absolutely LOVED my…
Silence is under-rated.Nobody likes silence. But sometimes…Sometimes you need to leave a few heartbeats of silence, when someone is sharing…
“I can’t believe they are hiring people with the ‘right mindset’ so that they can ‘train the skill’ but they…
Why am I investing 3 weeks of my own time, to train at no charge to out of work peeps…
Do certifications matter in the #Salesforce ecosystem?How about a university degree?These eternal questions comes up again and again. Experience and attitude matters,…
If you’re a “not my job” sort of person, then you’re going to be left behind. Specialisation and division of…
Do you know the difference between sympathy and empathy? #Samaritans explain it using a metaphor of how one would interact with…
When a Salesforce Discovery isn’t done right by the Partner, it signals a very rocky project implementation. Here are a…