I NEED YOUR HELPPPP (to decide on the book cover!)𝗗𝗮𝘆 𝟰𝟴 – 𝗕𝗼𝗼𝗸 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 Ok I can’t add a…
Bradley Rice and Toni V. Martin happening now on #SFBASummit, people! Are you looking to leverage #LinkedIn for your next #Salesforce#BusinessAnalyst role? Then you don’t want to miss…
The sky is falling!Fireballs from the sky is destroying everything! 🔥 OK, no. Nothing like force majeure happened. There are…
𝗗𝗮𝘆 𝟰𝟯 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Oof. Ok, time to admit that I’m probably not going to…
Hey all – my talk is up next on today’s sfbasummit (dot)com schedule … in about 1.5 hrs! (6pm UK…
𝗗𝗮𝘆 𝟯𝟵 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲I think editing isn’t my favourite activity 😬 Regardless, I am…
So Alex Warneke and I are doing this thing at the #SFBASummit.If you’re a #Salesforce#BusinessAnalyst, you might want to come and choose your BA…
𝗗𝗮𝘆 𝟯𝟲 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Not too far now! I’m currently editing the draft and incorporating…
𝗗𝗮𝘆 𝟯𝟬 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 “What else do you think might be important in thinking…
“No, you are not your job.” says Penny Townsend, Partner at #IBM Cracking session tonight at Coacto | Salesforce.com Consultants Cotswold Community User group…
𝗗𝗮𝘆 𝟮𝟳 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Fixed Price vs Time & Materials. “BikeCo indicated that they wanted…
𝗗𝗮𝘆 𝟮𝟱 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲.𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗪𝗼𝗿𝗸.“Tattoo this inside your eyeballs* so that you know…
Anyone in my network from #Boston ?I’m going to be there a few days first week of November and would love to…
Do you have an advocate?A cheerleader? 🙌 I’ve forgotten how powerful that can be. Just came from the cracking makepositive and OwnBackup Dreamforce #DF22 watch party…
𝗗𝗮𝘆 𝟮𝟬 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Sometimes an organisation may engage a #Salesforce partner to help implement the system…
𝗗𝗮𝘆 𝟭𝟴 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Rooj looked at the SoW. She leaned her chin on the…
𝗗𝗮𝘆 𝟭𝟲 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲“Tattoo these in your eyeballs.” 👀 Project Manager Vi sent out…
𝗗𝗮𝘆 𝟭𝟱 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲At a #Salesforce Consulting Partner’s internal Kick-off meeting (sometimes called Sales to Delivery…
𝗗𝗮𝘆 𝟭𝟰 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲Rooj looked around the room. She was attending an ‘Internal kick-off’ meeting…
𝗧𝗵𝗲 𝗥𝗜𝗚𝗛𝗧 𝘄𝗮𝘆 𝘁𝗼 𝗮𝘀𝗸 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘁𝗼 𝗯𝗲 𝗮 𝗠𝗲𝗻𝘁𝗼𝗿 “Dear Pei Your LinkedIn post about what consulting partners can…
“Dear PeiI see that you are very experienced in Salesforce and would be great to have you as my mentor!…
𝗗𝗮𝘆 𝟲 – 𝗣𝘂𝗯𝗹𝗶𝘀𝗵 𝗮 𝗯𝗼𝗼𝗸 𝗶𝗻 𝟰𝟱 𝗱𝗮𝘆𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲How to find your mentor Rooj and Shok were assigned mentors…
Publish a book in 45 day Challenge.Excerpt – “The Assignment.” Rooj reviewed the email from Baldi, the Resource Manager at…
Is it possible to publish a book in 45 days? Of course, say I! 😁 Yes – I know I…
That dance was magical. 🤩Production was flawless, execution – outstanding. ❤Go-live went live well. It was a smooth implementation. What…
FAKE NEWS ALERT!I will NOT be eating donuts live on air tomorrow (no matter how much I might want to)…
#SalesforceBA exam module: User Acceptance 8%Do you know your Severity Levels?And no, it’s not the same as Priority Level. Sometimes it’s…
#SalesforceBA exam module: User Acceptance 8%What is QA?How do you ensure quality?What’s gold standard?Is “Perfectionism” it?What’s perfect anyway?How do you test…
#SalesforceBA exam module: User Stories 17% (10 Questions)“Just see what you can do to make things better, will you?” That’s how…
My brain goes Ding!Ding!Ding! when I see a beautiful flow diagram. 😍 Of course, this exquisite illustration is the #Salesforce Order of…
#SalesforceBA exam module: Requirements 17% (10 Questions) #Agile is not perfect.Especially in the world of software implementation like #Salesforce. It’s far better suited…
How to rock that UAT and #SalesforceBA Cert workshop schedule change. I set off to run 26 sessions over as many week…
How might you instruct someone how to make your favourite hot/cold beverage? ☕🍵 We did some Process Mapping exercise yesterday…
Next issue of my newsletter (released tomorrow) focuses on How to make Toenail Pancakes! 🥞🤭 NOT!! Actually I will be…
“Understand how Salesforce features and best practices impact solution options and business processes.” We were doing the #Salesforce BA Exam Working session…
If you haven’t done your exam yet, you might want to attend the no-charge #Salesforce BA Exam Working Group sessions I’m running.…
𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗶𝗻𝗴 𝘀𝘁𝘆𝗹𝗲𝘀 – what’s your style? 💃🏻 In yesterday’s #Salesforce BA cert Working Group session, we discussed the different styles a Business…
𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀 (𝟮𝟰% – 𝟭𝟰 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀)Salesforce BA exam – second module. We looked at what it means to Know…
𝑨𝒍𝒍 𝒑𝒓𝒐𝒃𝒍𝒆𝒎𝒔 𝒊𝒏 𝒕𝒉𝒆 𝒘𝒐𝒓𝒍𝒅 𝒍𝒐𝒐𝒌 𝒍𝒊𝒌𝒆 𝒏𝒂𝒊𝒍𝒔.– A. Hammer. 🔨 🙄 I’m sure we all know someone like A.Hammer.…
Can a mild mannered Business Analyst save humanity from Zombies?!With the right attitude, anything is possible! 😁 That’s what we…
What documents do the #Salesforce Business Analyst write?“Anything their boss asks them to!” 😂 That was probably the best answer to the…
So if the #Salesforce Org is like a human body, what would the #AwesomeAdmin be? 😁 We had a fun game yesterday at the…
Is there such a thing as 𝘁𝗼𝗼 𝗺𝘂𝗰𝗵 diversity when considering who to invite for a workshop? I believe a…
Do #Salesforce BAs need to know the Salesforce platform skills to do their job well? 🤔 𝗜𝘁 𝗱𝗲𝗽𝗲𝗻𝗱𝘀! … is the lawyer-y…
𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗘𝘅𝗮𝗺 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (8 July – 12 Aug)If no one’s heard, there’s this new #Salesforce exam coming out on…
“Come join us. We make a lot of promises! Like.. we’ll– value you– pay you fairly– treat you like ‘human…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟲/𝟲“Why did you decide on this solution for this User Story?” A. “Um,…
Yeahhh so sometimes I don’t know what Bob, my solitary brain cell comes up with. Most of the time, I…
Yeah, I know all consultants love doing timesheets. 😁 We love it so much that we save a big chunk…
Woohooo! I managed to get into the #Salesforce London World Tour! And I didn’t need to reel out the puppy dog eyes!…
𝗧𝗵𝗲 𝗧𝗼𝗿𝘁𝗼𝗶𝘀𝗲 🐢 – 𝗟𝗲𝘃𝗲𝗹 𝟱 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Head of Delivery.Practice Director. These two opportunities came across my path…
“A disciplined mind writes Gold Standard user stories.” Buddha OK, haha! Maybe she didn’t say that!😁 It still doesn’t change…
“If we’ve got wind behind us…”“Am sure there’ll be no problems or surprises…”“We’ll be fine… I’m an optimist!” 😬 That’s…
Sometimes, there ARE 𝗳𝗿𝗲𝗲 𝗹𝘂𝗻𝗰𝗵𝗲𝘀.In this case, the ‘lunch’ is the 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 for #Salesforce peeps worth £1399. I am feeling…
Listening is 𝗔𝗟𝗪𝗔𝗬𝗦 the first step …To understandingTo getting closerTo connectingTo building better relationships. 🌹 That’s why it is important…
📣 36 hours to win a space at my next #Salesforce Consulting Discovery Masterclass starting 11 June! There has been a few…
“The Sales Cloud implementation will replace all key functions of The Calc, Company X’s current sales application which will be…
𝗧𝗵𝗲 𝗘𝗹𝗲𝗽𝗵𝗮𝗻𝘁 🐘 – 𝗟𝗲𝘃𝗲𝗹 𝟰 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Am continuing the series on #Salesforce Consulting Mastery. This time, we are focusing…
You know what’s hard?– Pushing a cart with square wheels.– Trying to stay on your diet in Prague…– Attempting to…
#Salesforce Partner (SP): It’s so frustrating when customers keep changing their minds! 😠 Me: Tell me about your process of managing…
*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…
𝗧𝗵𝗲 𝗢𝘄𝗹 🦉 – 𝗟𝗲𝘃𝗲𝗹 𝟯 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆We Project Managers just love our Owls because… The Owl has a…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
I had SO much fun talking to Tristan Lombard 🇺🇦 about #Salesforce, #Testing, #Leadership and delivering #SexyProjects 💃🏻 Special shoutout also to Tara Walton and Andrew Smith at Team Provar Testing for making me…
“If you don’t think its a people problem, it’s a people problem.” – Barton Ledford, Senior Director Salesforce Practice Lead at B3…
Time for the next #PeiItForward Challenge!2 spaces up for grabs at my next Discovery Masterclass (11 June)! If you didn’t get through…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟰/𝟲So you’ve just nabbed a new consulting role with a #Salesforce partner. 🌈🌞 Feedback from…
Season 2 of @OnThePeiroll podcast is here! 💃🏻 My first guest this season is Liz Rhodes, COO of Art of Cloud, and…
𝗧𝗵𝗲 𝗙𝗼𝘅 🦊 – 𝗟𝗲𝘃𝗲𝗹 𝟮 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆The Fox knows a bit more than the Grasshopper. She’s not as…
“I’m fine.”“I love it.”“It’s nothing.”“No, it doesn’t hurt at all.” There are some whose thoughts, feelings and words align –…
Last few hours to join Zenhao membership! 😎 What I’m good at:– delivering quality projects as a Consulting Project Manager– understanding what…
24 hours left to register for the Zenhao Academy… 🕙 When I first started this, I knew I wanted to create a…
On Sunday night, you get an email where you’ve been asked to – Close your previous project and make sure…
What’s the most important thing to a #Salesforce Partner?Utilisation and chargeability. 💲 Actually, that’s super important to all consulting partners and billable…
“Arg! Why do they do that?!” Sometimes I want to tear my hair out. 😤 I was on a call…
The Zak Zituation “ARGH!” Zak* looked really stressed. “I don’t know what I’m doing and even though everyone’s really kind,…
Would you send your toddler out to get a loaf of bread all on her own?“Don’t forget to count the…
“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…
Nervous. Excited. Worried. Keen. Terrified.Big feelings. The cohort of Samaritans volunteer were feeling a jumble of big emotions at their first training…
“OMG Can you BE any slower?!”*“Are you trying to be passive aggressive?!” No, I wasn’t having an argument.Actually, what I…
I am still trying to get the hang of my new outfit. It was a lot easier when I was…
Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟯/𝟲The easiest way to mess up is to Not Meet Expectations.💩 But really,…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟮/𝟲How good are you at asking good questions? It’s a skill that is…
𝟱 𝗟𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆I just started a series in my newsletter delving into the career levels in #Salesforce Consulting, and the…
The Chess King is the ‘𝗪𝗵𝘆’. 🤴🏻Without the ‘Why’, there is no point to the game.All is lost. And the…
“Do you think we are selling too many projects?” “What’s your QBQ?” “QBQ?” “The Question Behind your Question.” “Oh. Umm……
I’m in Mexico with the family for holiday 🏖 and it’s been lovely. The weather, the people, the food!Amazing! 😍…
It’s really nice to get messages that are signed off with 🍩🍩🍩! It means that it’s a good message and…
Do you believe everything you read? Especially if it’s got lovely pastel watercolours and with beautiful squirly writing? Or how…
The no-charge #PeiItForward Micro Workshops are back!This time focusing on the core #Salesforce Consulting skills:– Active Listening– Questioning Strategies– Communication skills (how to reduce…
Historical data is only useful insofar as to tell us a story of what happened at that time. It doesn’t…
Are all hacks bad? Sometimes ‘short cuts’ are a necessary evil, especially when time is of the essence. When you’re…
I couldn’t believe my eyes. 😯The previous PM had left, and I had just taken over the project and it…
Testing applies to a lot more than just project delivery. It’s a process of figuring out if your initial idea…
The success of your #Salesforce or #CRM, or any other project hinges quite a lot on the team. With the wrong people on…
Ok I know things are rarely that simple. 😬 That’s why it isn’t a great idea to ‘outsource’ your data…
“Your Majesty – we spotted the enemy just beyond the hill, archers and cavalry ready to attack!”“You’re such a sh*t…
Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…