Why won’t the user use the system?Why can’t we get buy in from the stakeholders?WHY WON’T YOU PICK UP YOUR…
Whoa! A company that holds office hours so customers can ask questions about issues that’s been frustrating them?? 😲 A…
“My organisation doesn’t see Salesforce as a business critical system.”😲 My Technical Architect and myself were incredulous.WHAAAAAT? I mean, I…
How to SPUFS (Set Projects Up For Success) 😁Tip #6: Invest properly in Training and Support Everyone’s excited about the…
“Don’t like big school.” 🚸 “You mean I can’t just do anything I like now that I’ve got a baby?!”👶…
𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀 (𝟮𝟰% – 𝟭𝟰 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀)Salesforce BA exam – second module. We looked at what it means to Know…
I read a post today about why someone should never self-implement #Salesforce and that made my eyebrows scrunch up 🤨 Just like…
One of the reasons for companies engaging #SalesforcePartners when implementing a system is getting that kick in the butt to make change…
“I don’t care what you think.”“You’ll need to do what I say, or you’re sacked!” What an outdated way of…
ABRACADABRA! You are a genie, or an agent of change – whether you know it or not. This is especially…
OK. His budget for in-house team of contractors only shows the numbers for 4 months, or the expected duration of…
The new IT Director showed me his CBAR-Cost Benefit Analysis Report.My right eyebrow went so far back it joined my…
Substack vs Mailchimp?WIX/Blogger vs WordPress?Fully Hosted vs DIY? The answer to Buy vs Build depends on what you want, and…
“We can do it all ourselves. It’s cheaper than getting a Consultant Partner to do it. How hard can it…
I was asked to stand down, while the stakeholders had a ‘spirited internal debate’ which ended up with the Team…
Congratulations, you’ve just been appointed the Exec Sponsor for the CRM Project. But, what do you do now? The 5…
When I hear about CRM projects that are so badly designed and implemented, it makes me want to poke my…
“You must try this restaurant, it’s got the most delicious pad thai – they even made me a non-peanut version…
Funky new features is not a good reason to get Salesforce. Although I admit, there are some features that are…
How do you handle explosive situations in a workshop when emotional outbursts have derailed the conversation? It can happen. I…
Sooner or later, short term thinking leads to pain. If you are only keen on closing that deal without spending…
“Vagueness is a salesman’s friend.” D, who heads up Delivery at a Salesforce platinum partner said to me today. This…
To close projects successfully, you need to have delivered to spec. To deliver quality specs , you must test robustly.…
Agile Manifesto’s second principle: “Welcome changing requirements, even late in development.” Putting aside impact to budget and timeline with the…
Who should pay for bug fixes when a client engages a Consulting Partner to configure and develop a system? The…
Meetings need not be an hour, or half an hour. I can have a very to-the-point meeting in 10 minutes,…
“How much do you share in your project status and budget reports with your customer?” I was showing a new…
Most small and medium sized Consulting Partners do not have Change Management as part of their offering. It’s a different…
A lot of companies going through ‘Transformation’ or implementing a solution to modernise, digitise, or transform their operations do not…
Sunk costs and resistance to change. “We built that MS Access database to hold customer data when we started 28…
My work in implementing business systems allows me to see how people behave when faced with imminent change, which may…
When a consulting partner is engaged to implement a software solution, we assume the client knows what they are doing.…