“What’s the one topic that would be the MOST impactful for my friends in India who are in the Salesforce…
“Using ‘soft’ ‘We’s…” 🤭 “Using ‘soft’ ‘We’s…” 🤭 (ok my humour’s a ‘we’ bit juvenile!) “Assertiveness is like adding salt…
re-watch today’s episode! Now I am going to hunt for some food – something a bit umami-ish and ponder about…
“I have many black hat thoughts about that. 🎩 But I do have a small green hat I could put…
“I’m glad you brought this up. “You’re a senior consultant and you’re expected to bill your 40 hours per week…
So What?And Now What? 🤨 Effective communication can be boiled right down to answering the two questions. “I have a…
“Bla bla jargon bla important word bla bla doohicky TLA klingon toyota bla bla banana, you understand?” 😱 We all…
This is exactly what I mean when I say:“Make the implicit, explicit.” Never assume. It is true of neurotypicals too.…
What documents do the #Salesforce Business Analyst write?“Anything their boss asks them to!” 😂 That was probably the best answer to the…
I believe that just like any other tool, the problem is rarely technology. Most of the time it’s the ‘people’…
“Don’t do stuff on my org and then not document it!” 😖Rachel D.‘s frustration isn’t uncommon. This is just one…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
“No, I didn’t need to be consulted first. It’s not like I’m the lead dev or anything.” Passive-aggressive behaviour is…
Is it better to be right, or kind? Many programmes featuring Simon Cowell or Gordon Ramsey seem to teach that…
Do you know what someone means when they draw a line under their throat?In Guardians of the Galaxy (a Marvel…
Why do people call these ‘soft’ skills when they should call them ‘life’ or ‘human’ skills? Referring to something as…
“So pressing this button will make me rich?!”“Yes… just sign here please…”🤑 What do you do when you’re in a…
Nuance and context is so important.Nowhere more so, than when having an intensively emotional conversation about life and death, as…
I LOVE data. However, it’s been quite a few years since I’ve really played in the trenches soit was super…
“I’ve sent out the email about production cutover, and if they didn’t read it – it’s their fault; not mine.”…
I’ve had good fortune to work with amazing #offshore team especially in #india, in many of my recent roles. We’ve…
Has anyone twigged yet? Those who work with #offshore teams? I wonder whether anyone realises that the remote collaboration world…
Do you want to know the 5 words that are the secret to really effective #communication and connection? No, you…
“I exercise 5 days a week.” (but I live on junk food and sweet treats all the time). “I never…
Sometimes I wish I could do the Vulcan mind-meld. 🖖🏻 The ability to directly connect my mind to yours, and…
“Vagueness is a salesman’s friend.” D, who heads up Delivery at a Salesforce platinum partner said to me today. This…
A process diagram should be so good that you can hand it to someone who has never seen one before,…
So a mistake was made. Through a series of miscommunications and misundertandings – the instance was installed in the wrong…
Many people don’t understand that signed off requirements in a software delivery constitute a contractual agreement. It’s what you say…
Those of us in the consulting industry will know that preparing proposals and working in Bid Teams is generally far…
Having a great team to work with is amazing. Which is why flying solo can be a bit tough sometimes…
As a consultant, you’ll be expected to communicate well. Such as in your verbal face-to-face/zoom interactions, presentation, documentation, emails, writing…
Writing solid requirements is an artform. Whether it’s a biblical tome of a Business Requirements Document (a la Waterfall), or…
Executing the process design and requirement gathering workshops remotely is much more challenging than doing it face to face. A…
Communication is _so_ important. It’s not just knowing the language. It’s the study of nuance and context. It’s the study…
Nothing annoys a Project Manager more than a team member who is unreliable. It peeves me. I operate on honesty…
What do you do when a remote team member is AWOL for ages, takes _days_ to respond to emails, misses…
Conflict still happen in business, even if you have contract that govern the engagement. Heavy weight contracts prescribe so much…