“What is this I am feeling?”“Is it anger, or disappointment, or hurt?”“What does it mean?”“What should I do about it?”“Other…
“I’m devastated and I needed to tell you.” I just had some news this morning. The kind of news that…
Here are some things I’ve learned about grief:🌻 the 5 stages of grief isn’t everyone’s experience🌻 grief will evolve with…
“I’m glad you brought this up. “You’re a senior consultant and you’re expected to bill your 40 hours per week…
I’m going to hashtag#TDX24 for the first time next month
I’m going to hashtag#TDX24 for the first time next month. Who am I going to see there?? Can’t wait for…
“It’s like speaking another language, and I don’t know if I am going to get it!” S said morosely. ☹…
What do you do when you’re scared or fearful? 😨For some people, this leads to a fawn/flight/freeze response and can…
What’s scarier than speaking at Dreamforce??Speaking in front of high school girls!! 😱😱😱 “How a dead dude helped me find…
Solution Architect vs Technical Architect. I needed to get the nuance for a client and pulled up Gemma Blezard’s outstanding…
“But I didn’t know what to saaaay!” he was in despair. 😞“You don’t have to say anything, you’re supposed to…
#SelfAwareness.Do you have it? 🤨How do you know you have it?How do you know it isn’t your bias or ego…
#LifeHack – Success comes down to the ability to pick out the signal from noise. 😶 When looking at information…
This Live Thing #TLTOnThePeiroll happening this Friday at 4pm “Once Upon a Horror Project..”This first live event will be on…
“The Nightmare Car Crash of a Project… or How a Project Horror Story Usually begins.”I need to work on the…
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🚨🚨Trigger warning 🚨🚨Men are three times more likely to take their own lives compared to women. In yesterday’s training session…
“Oh how awful! Actually I broke all 32 ribs when I fell off that horse!” 🤕“He left you? Well, my…
Which one wins?Nature🌱 or Nurture 🥕? In my non-certified-expert-opinion, I believe that nurture plays a strong part in shaping who…
Honoring Gemma Blezard and Amanda Beard-Neilson at Philippines Dreamin in Manila. These amazing ladies touched everyone around the world, and…
Benefits of working for myself🍩What a great boss I have 😎🍩Get to pick clients I like🍩Get to do projects I…
🚨 I need your help for my book: Salesforce Consulting 101! Ok I know it’s cheesy but bear with me.…
What does A+ mean to you?Are you grading effort or outcome?When should we measure effort and when should we measure…
Would there be any audience if I were to run a weekly LinkedIn Live on all things consulting, project delivery…
And the winner for a space on the Salesforce Consulting Leadership Programme is… *drum roll* 🥁 Ana Crasi Sri Vidya…
You might want to be an astronaut, but you get travel sickness easily. 🤢You might want to be an Olympic…
So the #PeiItForwardChallenge for a spot
So the #PeiItForwardChallenge for a spot on the Salesforce Consulting Leadership Programme is at an end! There were 16 people…
📣 MUST READ‼️ for anyone thinking of switching or ‘pivoting’ into the hashtag#salesforce ecosystem. Don’t just listen and blindly follow…
Have you heard of Postsecret[dot]com? “PostSecret is an ongoing community mail art project, created by Frank Warren in 2005, in…
Want to master the art of being an outstanding #Salesforce Consultant? 💪🏻How about levelling up your emotional intelligence and communication…
Some emotions during end of year review 😩😭😢😲😃🫠🫣😬🤕🥰 Doing sprint reviews sometimes evoke similar emotions. What went bad? 🫣What made…
It’s Christmas day and we are feeling low. Our lead guide advised us that our son could not continue the…
Three things I love about Tanzania. 1. Everybody always has a huge smile for us and is determined for our…
“What?? Are we going to miss Christmas??? AGAIN?!” 😱 “But… it’s going to be for a good cause… so I…
One year ago, I published my first book: Salesforce Discovery 101. It’s opened up so many things for me. Lively…
“I hate him! The client loves him! His team loves him! He knows what he’s talking about! And he’s so…
“Oh dear. That’s a tad inconvenient.” said my neighbour, on hearing that a water leak had caused the collapse of…
Do I have any contacts who would be interested in this role?? I’ve totally fallen in love with this small…
“Wow, these architects are BRAINY, and CHARMING. And so self-aware!” 🥰 I had the opportunity to spend some time with…
There have been times when I’ve felt like what I was doing was pointless.Tedious.Stressful.Boring. Luckily I have been fortunate enough…
T’is not the season to be jolly. Not for everyone. Not for those who are reeling from the loss of…
Chris Voss FBI master negotiator calls it ‘Labelling’ – the verbal observations of feelings. When listening, we can use ‘reflecting’…
Want to win a spot on a 1 year Salesforce Consultant Leadership Programme?Well, the hashtag#PeiItForwardChallenge is back on! I’m launching…
Thanks for asking me this question Van N.!Let’s start with a different question. What’s a key metric for project success?There…
So What?And Now What? 🤨 Effective communication can be boiled right down to answering the two questions. “I have a…
What does three nutters do when there are two cracking Dreamin events in Europe within two days apart?? Well we…
My throat hurts. Louise Lockie and Melissa Shepard honoring Gemma Blezard at French Touch Dreamin’ by talking about her impact…
Ok, the doodle below didn’t age that well did it* 😬Genie is SO last century (actually, 2 DF’s ago).It’s CDP…
Why am I opening the fridge for the 3rd time this hour? 😛 What’s this rubbish I’m binging on Netflix?…
Are you going to TDX ’24? 😁Would you like to hear me speak? 😋If so – what do you want…
Power & Politics!What pulls the strings that moves the levers of power?How can I get better at ‘playing the game’?…
“I totally disagree with this…”“Here’s where she’s totally wrong…”“Why on earth is this chapter in here?!”* 😟 Those were the…
Why won’t the user use the system?Why can’t we get buy in from the stakeholders?WHY WON’T YOU PICK UP YOUR…
“Dont say behind their backs what you wouldn’t say to their face.” 😬 Isn’t that how the saying goes? I…
Is this a Problem or a Situation? Had an insightful conversation with homeys Talia Johnson Anita Smith and John Sim,…
“Sticks and stones may break my bones but words will never hurt me.” 😫 If you’re a believer in this…
Why do the birds keep on singing?Why do the stars glow above?Don’t they know it’s the end of the worldIt…
I hated the move from WordPerfect to WinWord. 😣 Then I hated it when Office 2007 got the Ribbon. 😫…
🚨Controversial post🚨: Consulting-led projects should NEVER be run using agile methodology. 🙅🏻♀️ There! I’ve said it! Have you ever been…
“ARGH I WANT TO BEND TIME AND SPACE LIKE HIRO NAKAMURA*!!” 😩 Ok this was me last week at the…
“How do I get promoted? Do more projects better? Get them finished, on time and on budget? I already do…
Panic attacks. 😫Constant Anxiety.Fear.Insecurity.Stress. Insomnia. 😣 Morning comes, and the cycle continues. 😓 The life of a #SalesforceConsultant or any other consultant…
There are someWho stand at the precipice of life and deathWho are one step away from eternal darkness Who decide…
Talk about a click-baity title 😁In this week’s issue of the newsletter #OnThePeiroll (dropping this evening), I talk about what it’s like…
Ever been in a conversation/debate/discourse and think, “Hmm. that’s just lazy thinking.”? 🤨 Rigorous Thinking, the close sister of #CriticalThinking, is…
Today’s one of them crazy dont-have-time-to-breathe-poop-yell-at-messy-kids-or-shower kinda deadline day, so here’s a very quick scary post because, you know, it’s…
PM vs PM vs PM.Are you confused yet?! 😵The acronym job title can be as clear as mud if you…
Whoa! Are you psychic Tom Leddy?!Currently working on a global org merge project and I see this timely article from Salesforce Architects:…
GOD DONUT LEVEL UNLOCKED!!! 🍩💪🏻💪🏻My life’s work is done!😌 #TopDonutVoice#NoTheresNoSuchThing#OnThePeiroll
“Shouldn’t my manager be the one who’s supposed to be telling me what to do?”Spooooon feeeed meeeeee 😩 My childhood…
“They wanted me to do the CPQ exam so that we’d win the deal!”“Boss said the Experience Cloud cert was…
Have you ever been on a date that was moving faster than you’d like? 😖Or worked with a team mate…
Do you know the difference between a Client-Side Project Manager and the Partner Side one? I’ve come up with a…
Here’s tip number 8 for a new #SalesforceConsultant – TIMESHEETS!
Here’s tip number 8 for a new #SalesforceConsultant – TIMESHEETS!(It’s what #RealProjectManagers from #ConsultingPartners really care about! 😁) Lisa Bailey‘s post about starting a new consulting…
What do contracts like Statement of Works and requirements have in common? 🤔Ambiguity = pain. I’m writing a follow-up from…
“Here are the videos of all our all-hands in the last 5 years. You’ll find out that our chairman likes…
Whoa! A company that holds office hours so customers can ask questions about issues that’s been frustrating them?? 😲 A…
Sin #4. Thou Shalt Not Mismanage Client ExpectationsAnother big #ProjectManagement commandment – especially for consulting led #Salesforce projects. Not #ManagingExpectations is probably the single biggest reason…
Company Success = Doing excellent Sh!t OR Caring about People. 🤔It’s a false choice. I think you can make money…
Question from a CRM Director: Should I stay at my end-user company or move to consulting? 🤔 I had a…
I am old school. 📚🍎I like to listen before I think.I like to think before I draw.I like to draw…
“Why would someone in their right mind do this crazy thing?!” 😱 Sometimes our rational mind find it difficult to…
“My organisation doesn’t see Salesforce as a business critical system.”😲 My Technical Architect and myself were incredulous.WHAAAAAT? I mean, I…
“We have signed off the user stories! But the client keeps adding acceptance criteria during the sprint!” 😫 What the…
If you’ve been following me awhile, you know that I love talking about#Salesforce, #Consulting, #ProjectManagement, #Leadership, #Donuts, #ProjectDelivery, #ActiveListening, #SuicideAwareness, on #BeingKind. I also have a weekly newsletter…
There is a parallel in training consultants and training listeners for a suicide phoneline. 📞 Both require the trainees to…
Sin #3. Thou Shalt Not mistake Project Admin for Project Management. “Wait – but my ‘project manager’ doesn’t do any…
This exquisite poem pierced my heart. Every week I am on the phone with callers who’ve had enough of life…
“Where’s your Project Manager in all of this?!” That’s what I say when I hear from consultants that they are…
I thought I’d write something to balance my post yesterday. I don’t believe that the #SalesforcePartners out there are intentionally mean to…
I am feeling a little angry tonight. I’ve just come off yet another call with a consultant who has been…
I don’t like how you do your hair. 💇🏻♀️Why do the schools serve these sort of meals? 🌮🥗🍣I can’t believe…
How to SPUFS (Set Projects Up For Success) 😁Tip #6: Invest properly in Training and Support Everyone’s excited about the…
How to SPUFS (Set Projects Up For Success) 😁Tip #5: Plan your Environment and deployment Strategy Estimation of projects isn’t…
How to SPUFS (Set Projects Up For Success) 😁Tip #5: Start your data migration workstream … yesterday! “We don’t want…
I always use Brené Brown‘s 5 C’s
I always use Brené Brown‘s 5 C’s right at the beginning of a #Salesforce Project.In fact, this is an actual a slide from…
How to SPUFS (Set Projects Up For Success) 😁Tip #4: Business Lingo over Tech Jargon – always! “Are we talking…
“Low and slow.” That’s the simple trick I use to de-escalate and defuse charged situations. It also stands me well…
How to SPUFS (Set Projects Up For Success) 😁Tip #3: Think Data Privacy and Security First!! “Can I just show…