Do #Salesforce BAs need to know the Salesforce platform skills to do their job well? 🤔 𝗜𝘁 𝗱𝗲𝗽𝗲𝗻𝗱𝘀! … is the lawyer-y…
𝗙𝗔𝗤 – 𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (𝟴 𝗝𝘂𝗹𝘆 – 𝟭𝟮 𝗔𝘂𝗴)Holy moly! 260+ sign-ups…! I will definitely have to…
𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗘𝘅𝗮𝗺 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (8 July – 12 Aug)If no one’s heard, there’s this new #Salesforce exam coming out on…
Yes – it’s almost always about people. I talk to Tom Ryan ☁, CEO of MarCloud: Expert Marketing Cloud Consultancy – a #Salesforce partner about…
Eat that Frog!Fear is all in your mind!Failure is not an option! Sometimes it is confusing to know what to…
I believe that just like any other tool, the problem is rarely technology. Most of the time it’s the ‘people’…
“Come join us. We make a lot of promises! Like.. we’ll– value you– pay you fairly– treat you like ‘human…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟲/𝟲“Why did you decide on this solution for this User Story?” A. “Um,…
Season 2, Episode 9 with Tom Bassett was such a treat for me! Tom was part of the #Samaritans team…
Yeahhh so sometimes I don’t know what Bob, my solitary brain cell comes up with. Most of the time, I…
Yeah, I know all consultants love doing timesheets. 😁 We love it so much that we save a big chunk…
“You put the tea bag in the bin?? IT GOES INTO THE COMPOST!” “WHO LEFT THEIR CLOTHES ON THE FLOOR?!…
“Argh! I can’t ‘Fake it till I make it’ it’s not possible!!” 😫 I heard this just last week.To be…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟱/𝟲 “But I know my sh!t! The customer was ABSOLUTELY wrong in their…
Sometimes, it’s better to Build than to Buy.#RawTruth about the white elephant in the #Salesforce Partner game by Gemma Blezard in Part 2 of my…
Woohooo! I managed to get into the #Salesforce London World Tour! And I didn’t need to reel out the puppy dog eyes!…
Do you Insta?Or Twitter?Or TikTok? I’m learnin how to spread my wings and try other platforms 😁 𝗜𝗻𝘀𝘁𝗮: 𝗜𝗳 𝘆𝗼𝘂…
Ok, no… poop 💩 does 𝗻𝗼𝘁 literally flow from the top.It flows from the bottom. 😁😂 A-hem! Let’s just blame…
“Looks like you’re not cut out to be a consultant.” “No you can’t talk to the customer. Just build what…
Speaking to Gemma Blezard has got to be one of the most emotional things I’ve done. She is a mother, Salesforce Architect,…
Speaking to Gemma Blezard has got to be one of the most emotional things I’ve done. She is a mother, Salesforce Architect,…
𝗧𝗵𝗲 𝗧𝗼𝗿𝘁𝗼𝗶𝘀𝗲 🐢 – 𝗟𝗲𝘃𝗲𝗹 𝟱 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Head of Delivery.Practice Director. These two opportunities came across my path…
Serendipity. 🍀❤️ It’s when luck, good fortune, and beauty happens in a mini explosion of magic. It’s when you meet…
What would you do if your country’s law says that the last name + email address + horoscope sign cannot…
Caught Maya Weintraub Kaye‘s outstanding session on the “5 things every PM needs for a Successful Delivery” at London’s Calling Ltd today! This…
“A disciplined mind writes Gold Standard user stories.” Buddha OK, haha! Maybe she didn’t say that!😁 It still doesn’t change…
“If we’ve got wind behind us…”“Am sure there’ll be no problems or surprises…”“We’ll be fine… I’m an optimist!” 😬 That’s…
I saw something interesting today.If I translate the time I’ve spent being a consultant into hours… Well, here’s what it…
Waiting for Joey Chan to arrive for his whirlwind London trip to do London’s Calling Ltd#Salesforce#LAUG Dev Group and #LondonWorldTour for the next few weeks. Still…
“I cannot deliver this in the way that you want in the timeframe.”This is a tricky message to deliver to…
“I cannot deliver this in the way that you want in the timeframe.” This is a tricky message to deliver…
“Don’t do stuff on my org and then not document it!” 😖Rachel D.‘s frustration isn’t uncommon. This is just one…
Sometimes, there ARE 𝗳𝗿𝗲𝗲 𝗹𝘂𝗻𝗰𝗵𝗲𝘀.In this case, the ‘lunch’ is the 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 for #Salesforce peeps worth £1399. I am feeling…
Listening is 𝗔𝗟𝗪𝗔𝗬𝗦 the first step …To understandingTo getting closerTo connectingTo building better relationships. 🌹 That’s why it is important…
📣 36 hours to win a space at my next #Salesforce Consulting Discovery Masterclass starting 11 June! There has been a few…
“The Sales Cloud implementation will replace all key functions of The Calc, Company X’s current sales application which will be…
Do you do sprint retros outside of projects? ÜberHub and I did that when he flew out to Prague to…
I’ve always believed that Cruelty, Disrespect and Evil Heinousness is the key foundation for high performing teams. 😈 Haha! No…
I’ve always believed that Respect and Psychological Safety is the key foundation for high performing teams. The Season 2, Ep…
𝗧𝗵𝗲 𝗘𝗹𝗲𝗽𝗵𝗮𝗻𝘁 🐘 – 𝗟𝗲𝘃𝗲𝗹 𝟰 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Am continuing the series on #Salesforce Consulting Mastery. This time, we are focusing…
You know what’s hard?– Pushing a cart with square wheels.– Trying to stay on your diet in Prague…– Attempting to…
What do princesses, dwarves and dying 😵 have to do with searching and sorting large data volume #LDV in #Salesforce list views?? Loads apparently!…
When you’re in a hurry, you might– forget to brush your teeth– put on crumpled clothes– send off that proposal…
#Salesforce Partner (SP): It’s so frustrating when customers keep changing their minds! 😠 Me: Tell me about your process of managing…
Can you ever get enough of a good thing? The answer, when you’re talking with amazing people… is Nope! 🙅🏻♀️…
“You’re an evil genius and I would love to be your sidekick!”😈“You’re awesome that’s why you’re my BFF!”“You always help…
𝗪𝗵𝗮𝘁 𝘁𝗼 𝗱𝗼 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗵𝗮𝗻𝗱𝗲𝗱 𝗮 𝗥𝗘𝗗 𝗽𝗿𝗼𝗷𝗲𝗰𝘁“Everyone, this is your Captain speaking. Put your seatbelts on and assume…
“Don’t you consultants double bill your hours?”Whaaaat? 😱 I had a truly eye opening conversation yesterday with an end user…
*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…
Podcast S2 Ep3 is out! I talked to Jonathan Blair, Solutions Architect to Mav3rik a #Salesforce partner down under. He…
𝗧𝗵𝗲 𝗢𝘄𝗹 🦉 – 𝗟𝗲𝘃𝗲𝗹 𝟯 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆We Project Managers just love our Owls because… The Owl has a…
“What do you do if someone calls and pretends they are taking their life, and you spend hours with them…
How often do we talk about our privilege?Do we acknowledge that our progress and how we got ‘here’ has had…
Imagine you’re a new Project Manager.You’ve managed internal transformation projects but have now secured a role with a #Salesforce Partner. And you’ve…
Are you a hoarder? Collector of things that you say ‘just in case’ but in actual fact you just didn’t…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
One of the things I love about doing #podcasts is that I get to dive into really interesting topics with…
One of the things I love about doing #podcasts is that I get to dive into really interesting topics with people who…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
Everyone has buttons. 🔴 Are you aware of yours?Do you know what pushes those triggers or buttons?Are you aware of…
I hang out on Quora quite a bit. I find out so many things and answers to so many questions…
“You are transferring out of my team? Ah, perhaps it’s a good idea. You’re not good enough to be here.”…
I had SO much fun talking to Tristan Lombard 🇺🇦 about #Salesforce, #Testing, #Leadership and delivering #SexyProjects 💃🏻 Special shoutout also to Tara Walton and Andrew Smith at Team Provar Testing for making me…
“If you don’t think its a people problem, it’s a people problem.” – Barton Ledford, Senior Director Salesforce Practice Lead at B3…
Time for the next #PeiItForward Challenge!2 spaces up for grabs at my next Discovery Masterclass (11 June)! If you didn’t get through…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟰/𝟲So you’ve just nabbed a new consulting role with a #Salesforce partner. 🌈🌞 Feedback from…
COO of Art of Cloud, seasoned QA Manager, AND Dragon’s Den investment winner! Boy, does she have a story to…
Season 2 of @OnThePeiroll podcast is here! 💃🏻 My first guest this season is Liz Rhodes, COO of Art of Cloud, and…
𝗧𝗵𝗲 𝗙𝗼𝘅 🦊 – 𝗟𝗲𝘃𝗲𝗹 𝟮 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆The Fox knows a bit more than the Grasshopper. She’s not as…
“I’m fine.”“I love it.”“It’s nothing.”“No, it doesn’t hurt at all.” There are some whose thoughts, feelings and words align –…
Last few hours to join Zenhao membership! 😎 What I’m good at:– delivering quality projects as a Consulting Project Manager– understanding what…
24 hours left to register for the Zenhao Academy… 🕙 When I first started this, I knew I wanted to create a…
On Sunday night, you get an email where you’ve been asked to – Close your previous project and make sure…
What’s the most important thing to a #Salesforce Partner?Utilisation and chargeability. 💲 Actually, that’s super important to all consulting partners and billable…
#ProjectManagement isn’t a glamourous job. 👯♂️Especially one who works with a #Salesforce partner. We get squeezed on both sides:– Our company wants us…
“Arg! Why do they do that?!” Sometimes I want to tear my hair out. 😤 I was on a call…
The Zak Zituation “ARGH!” Zak* looked really stressed. “I don’t know what I’m doing and even though everyone’s really kind,…
Would you send your toddler out to get a loaf of bread all on her own?“Don’t forget to count the…
“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…
I want to tell you that I see you. When you call us but you’re too terrified to speak… I…
Nervous. Excited. Worried. Keen. Terrified.Big feelings. The cohort of Samaritans volunteer were feeling a jumble of big emotions at their first training…
“OMG Can you BE any slower?!”*“Are you trying to be passive aggressive?!” No, I wasn’t having an argument.Actually, what I…
I am still trying to get the hang of my new outfit. It was a lot easier when I was…
Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…
You’re a newbie and you’ve just joined a big #Salesforce Consulting Partner. (Yess! 👊🏻) You also just landed your first project (Awesome!…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟯/𝟲The easiest way to mess up is to Not Meet Expectations.💩 But really,…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟮/𝟲How good are you at asking good questions? It’s a skill that is…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟭/𝟲When I get a new member in my #Salesforce project team, I watch them. Especially…
𝟱 𝗟𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆I just started a series in my newsletter delving into the career levels in #Salesforce Consulting, and the…
I sell ‘Confidence’ and ‘Control’.That’s what I really sell. I am Delivery.I am not Marketing, or Sales.Which was how I’ve…
The Chess King is the ‘𝗪𝗵𝘆’. 🤴🏻Without the ‘Why’, there is no point to the game.All is lost. And the…
Ugg! My ‘waterproof’ phone case wasn’t really waterproof!🌊📱😵📵 It happened while we were ‘cave dipping’ in the beautiful underground Mexican…
“Do you think we are selling too many projects?” “What’s your QBQ?” “QBQ?” “The Question Behind your Question.” “Oh. Umm……
I’m in Mexico with the family for holiday 🏖 and it’s been lovely. The weather, the people, the food!Amazing! 😍…
It’s really nice to get messages that are signed off with 🍩🍩🍩! It means that it’s a good message and…
Do you believe everything you read? Especially if it’s got lovely pastel watercolours and with beautiful squirly writing? Or how…
Nobody is perfectly perfect.Except Mary Poppins ☂ And yet – we still try to chase ‘Perfection’. I’ve been hearin this…
Special days like today can bring a lot of pain to many people. I’ve just finished another shift at Samaritans and am…
Time = Capacity, Capability or Energy to do what you want and need to do. So while the objective definition…
The no-charge #PeiItForward Micro Workshops are back!This time focusing on the core #Salesforce Consulting skills:– Active Listening– Questioning Strategies– Communication skills (how to reduce…