PM vs PM vs PM.Are you confused yet?! 😵The acronym job title can be as clear as mud if you…
Whoa! Are you psychic Tom Leddy?!Currently working on a global org merge project and I see this timely article from Salesforce Architects:…
GOD DONUT LEVEL UNLOCKED!!! 🍩💪🏻💪🏻My life’s work is done!😌 #TopDonutVoice#NoTheresNoSuchThing#OnThePeiroll
“Shouldn’t my manager be the one who’s supposed to be telling me what to do?”Spooooon feeeed meeeeee 😩 My childhood…
“They wanted me to do the CPQ exam so that we’d win the deal!”“Boss said the Experience Cloud cert was…
Have you ever been on a date that was moving faster than you’d like? 😖Or worked with a team mate…
Do you know the difference between a Client-Side Project Manager and the Partner Side one? I’ve come up with a…
Here’s tip number 8 for a new #SalesforceConsultant – TIMESHEETS!
Here’s tip number 8 for a new #SalesforceConsultant – TIMESHEETS!(It’s what #RealProjectManagers from #ConsultingPartners really care about! 😁) Lisa Bailey‘s post about starting a new consulting…
What do contracts like Statement of Works and requirements have in common? 🤔Ambiguity = pain. I’m writing a follow-up from…
“Here are the videos of all our all-hands in the last 5 years. You’ll find out that our chairman likes…
Whoa! A company that holds office hours so customers can ask questions about issues that’s been frustrating them?? 😲 A…
Sin #4. Thou Shalt Not Mismanage Client ExpectationsAnother big #ProjectManagement commandment – especially for consulting led #Salesforce projects. Not #ManagingExpectations is probably the single biggest reason…
Company Success = Doing excellent Sh!t OR Caring about People. 🤔It’s a false choice. I think you can make money…
Question from a CRM Director: Should I stay at my end-user company or move to consulting? 🤔 I had a…
I am old school. 📚🍎I like to listen before I think.I like to think before I draw.I like to draw…
“Why would someone in their right mind do this crazy thing?!” 😱 Sometimes our rational mind find it difficult to…
“My organisation doesn’t see Salesforce as a business critical system.”😲 My Technical Architect and myself were incredulous.WHAAAAAT? I mean, I…
“We have signed off the user stories! But the client keeps adding acceptance criteria during the sprint!” 😫 What the…
If you’ve been following me awhile, you know that I love talking about#Salesforce, #Consulting, #ProjectManagement, #Leadership, #Donuts, #ProjectDelivery, #ActiveListening, #SuicideAwareness, on #BeingKind. I also have a weekly newsletter…
There is a parallel in training consultants and training listeners for a suicide phoneline. 📞 Both require the trainees to…
Sin #3. Thou Shalt Not mistake Project Admin for Project Management. “Wait – but my ‘project manager’ doesn’t do any…
This exquisite poem pierced my heart. Every week I am on the phone with callers who’ve had enough of life…
“Where’s your Project Manager in all of this?!” That’s what I say when I hear from consultants that they are…
I thought I’d write something to balance my post yesterday. I don’t believe that the #SalesforcePartners out there are intentionally mean to…
I am feeling a little angry tonight. I’ve just come off yet another call with a consultant who has been…
I don’t like how you do your hair. 💇🏻♀️Why do the schools serve these sort of meals? 🌮🥗🍣I can’t believe…
How to SPUFS (Set Projects Up For Success) 😁Tip #6: Invest properly in Training and Support Everyone’s excited about the…
How to SPUFS (Set Projects Up For Success) 😁Tip #5: Plan your Environment and deployment Strategy Estimation of projects isn’t…
How to SPUFS (Set Projects Up For Success) 😁Tip #5: Start your data migration workstream … yesterday! “We don’t want…
I always use Brené Brown‘s 5 C’s
I always use Brené Brown‘s 5 C’s right at the beginning of a #Salesforce Project.In fact, this is an actual a slide from…
How to SPUFS (Set Projects Up For Success) 😁Tip #4: Business Lingo over Tech Jargon – always! “Are we talking…
“Low and slow.” That’s the simple trick I use to de-escalate and defuse charged situations. It also stands me well…
How to SPUFS (Set Projects Up For Success) 😁Tip #3: Think Data Privacy and Security First!! “Can I just show…
Consulting companies are ‘meat-grinders’. 😵FrAgile (Fractured Agile) is usually on the menu.Chucking fresh recruits into the deep end to identify…
How to SPUFS (Set Projects Up For Success) 😁Tip #2: Know what ‘good’ looks like But what does ‘good’ look…
“Things have not been great, and I’m not really coping.” Even within the busy hustle of the Moscone West, where #DF23 attendees…
How to SPUFS (Set Projects Up For Success) 😅Tip #1: Connect with your client on a human level. I’m leading…
If you are going to #DF23 ✔If you want to save lives (literally) ✔If you want a SIGNED copy of #SalesforceDiscovery101 ✔ Then DM…
What do fire fighters and #Salesforce Consultants have in common?
What do fire fighters and #Salesforce Consultants have in common?Their day job involves putting out fires that they didn’t start! 😬#FunnyNotFunny It…
Yeah so if you haven’t heard, I’ll be speaking at #DF23 in under 2 weeks! Come and hear me speak for the…
When is 200 x 1 ≠ 1 x 200?When you’re running a frickin test case that’s what! 😫 “How could that…
What do fire fighters and #Salesforce Consultants have in common?
What do fire fighters and #Salesforce Consultants have in common?Their day job involves putting out fires that they didn’t start! 😬#FunnyNotFunny It…
Going to #DF23?Why not grab my book to read on the plane? 😁 I’m going to be there so if you…
Controversial opinion: Scrum doesn’t really work. To be specific, I’ve never seen it work properly in client-vendor software delivery. Perhaps…
My talk at #DF23:Discover a New Approach to Success for New Trailblazers. 🙃 Here’s what it’s about:Learn different approaches for success…
I believe that professional services like #salesforce consulting need to rethink their commercial model. Daily/Hourly billing is very unkind. The ability to…
“I can fly you to the moon on my magic carpet.” 🌛“You’ll have exquisite gourmet food made by my fair…
This was a wonderful conversation combining all the best things I like to talk about!! Thank you Mike Gerholdt!! #EmotionalIntelligence#ActiveListening#BusinessAnalysis#Communication#Empathy Only…
Sin #2. Thou Shalt Not Disobey the Iron Triangle 📐(of Project Management). People try to cut corners all the time.Especially…
“When you embrace the both/and, your narrative can be more beautiful than you imagine.” – Susannah Kate Plaisted Susannah shared a deeply…
Sin #1. Thou Shalt Not Flirt with the Scope Creep. 😝 “It’s not very difficult for someone as awesome as…
Whoa! It’s almost time for Midwest Dreamin’ and WITness Success!! I am so lucky that the organisers chose my crazy topics 😁 so…
“Wait, this feature isn’t what I expected!”“What do you mean the client has poor feedback for me?!” 😤 Salesforce consultants…
“I don’t like this at all. Why are we even doing this!?”The client is upset and the tension in the…
“It will all work out in the end.”“Things can only go up from here.”“This is a ‘test’.”“What doesn’t kill you…”…
Finite games is easier than infinite games.Project admin is easier than project management.Ticking checkboxes is easier than mastering a craft.…
Anyone in my network who’s a Project Manager and love non profits, please check out Tiago Carmona‘s post below. They’re a #salesforce partner…
So I did this thing. 🙃 In the ‘before-Salesforce-time’, I revelled in the nerdiness of being a solutions architect and…
I can’t dance for nuts.😅 I see others effortlessly grooving to the beat and I’m jealous. Talia Johnson for one. She…
Irrelevance. 😥With the rise of #AI, that’s a real fear facing many people. I talk about the human skill of #ActiveListening with Gillian Bruce at…
Waheeba Kaboud and Deborah Haile SF Admin, MA will be at the “Building a Bridge” session tomorrow, sharing their personal story as well…
From 25-28 July, I am running a FREE 4-day course “Salesforce Professional Bootcamp” course. It was only planned for our…
“It only takes 10 seconds.” He said quietly. “I wish everyone knew that it only takes 10 seconds to save…
“Daaaaad!” Yes, my little munchkin?Yes, my little ball of squeeks?Yes, my little bag of organs?Yes, my little jumble of contradictions?Yes,…
#Salesforce#Ohana !! I need help!
❗❗#Salesforce#Ohana !! I need help!(As I may have bitten off more than I can chew) 😬 𝗕𝗿𝗶𝗲𝗳 𝗼𝘃𝗲𝗿𝘃𝗶𝗲𝘄I’m running a free…
Here are 15 tips for the new #Salesforce consultant.If you’re new to consulting, you’ll find this very useful. It’s free! 🤩(Everybody loves…
🚩🚩Abuse Trigger warning 🚩🚩 “Why is she still with him when he hits her?” “She must enjoy it, or maybe…
“I can’t use the thimble because my fingers are claustrophobic!” 🙄 Sigh. It’s been a busy few weeks as Ninja…
Do you want to know about bloody arms flopping on the floor?Do you want to know all about the 7…
“What if you disagree with them? Or if you don’t like them or what they’re saying or thinking or doing?”…
Life with teen twins and a tweenie.Dinner topics are rarely profound though broccoli farts tend to dominate. 😬 What kind…
I think about death a lot. For the last 15 years I have been a volunteer listener for #Samaritans, a charity…
“She’s awful. I refuse to accept the latest invoice!” The client wasn’t pleased. “Let me have some time to check…
I was always a chicken-heart. 🐤Everything scared me.Uncomfortable feelings.Potentially embarrassing situations.Conflict. Confrontation. Godzilla. 😨 Anything that required being brave. It…
“Keep on failing until you succeed!!!” 💪🏻 Ah, but is it the right approach to life? I was listening to Brené…
“It was engaging – I loved the interactive questions, the doodles, and the message hit home.”But I wasn’t convinced, because…
“The world is beautiful, and we can sway the ethics of AI to move towards a bias of positivity, beauty,…
Do you want to own a fashionable lanyard? 💃🏻Do you want to save lives?And… Are you coming to the Salesforce#LondonWorldTour?!? I…
Ahhhh this was one of my #DF23 submissions that got a ‘no’ 😬
But fear not! You will get a chance to see it here! And it’s also free! 😃 And maybe… maybe…
I need your help #LinkedIn#Ohana !! Kevin Jackson asked me to write out the Vision and Values of a #V2MOM for this project I was…
“My life with be perfect when <insert random achievement>.” 😬 It’s so easy to get caught in this trap.For me,…
“It’s not very nice to boast.” 🧓🏻Ah Ma, my beautiful grandmother was admonishing me. I was never really good at…
𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗮 𝗻𝗲𝘄 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗮𝗻𝗱 𝘆𝗼𝘂’𝘃𝗲 𝗯𝗲𝗲𝗻 𝗮𝘀𝘀𝗶𝗴𝗻𝗲𝗱 𝘁𝗼 “𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀” 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁 𝗶𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂. 👀 Doing…
This pic below was one of my earliest viral post.Why? (Apart from my very witty doodle 😆) Because it tells…
At YeurLeadin session in Brussels
At YeurLeadin session in Brussels… There were just a few teary moments… Here’s one. Talia Johnson sharing her story about Bamlak Haile‘s unbelievable journey…
What happens in YeurDreamin’ when you’re late for demojam. And you’re short.And you’re standing behind Scandinavian giants. Shoutout to PDF Butler – Salesforce…
“Would you like my eyeballs??” 👀 😆 HAH! If you want to know what this is about, then come and…
“You’re not going to get anything out of that arm, ” I winced. 😣 “That one’s got rubbish veins.” 💉 She…
“CAN I request you do a happy story video post next time..?” asks Jason Earnshaw. “Can I ask… is consulting really…
How do you decline a request and manage the expectations of your Project Manager? 🤔See below for an excellent example.…
So excited for London’s Calling Ltd starting!!l
So excited for London’s Calling Ltd starting!!l If you’re not here, click on the QR link buy a ticket to join us…
6 #DF23 talk abstracts submitted!Thank you to everyone who helped with suggestions on topics and the titles & abstracts ❤ Last year…
Will 1+2 ever equal 100? 🤔 Will a project that’s been mis-sold – under-estimated, over-promised, poorly scoped, managed and governed,…
🚨Trigger alert.When I was in an abusive relationship – everything I thought or said or did could be turned into…
Who’s it for?What’s it for? 🤔 The two deceptively simple design questions that is often overlooked which is the cause…
As Melissa Hill Dees, MBA would say #BrilliantBoldBeautiful and #brainy! So much to love in this picture of Melissa Shepard and Lilith Van Biesen at CzechDreamin photos. ❤️ So incredibly proud…
Ah! Expectations!You know you are setting yourself up for a world of pain when you know you won’t be able…
So, I wrote about wanting to speak at #DF23 yesterday
So, I wrote about wanting to speak at #DF23 yesterday but just got some good news in my inbox this morning! 😍…
I need your help #Salesforce#ohana! I would absolutely love to speak at #DF23 this year, and would like to know what you would…
𝗗𝗼𝗻’𝘁 𝗷𝘂𝗱𝗴𝗲 𝗮 𝗯𝗼𝗼𝗸 𝗯𝘆 𝗶𝘁𝘀 𝗰𝗼𝘃𝗲𝗿. 📚Do you? 😬Don’t say you don’t.We all do it… because it’s the first…