𝗪𝗵𝗮𝘁 𝘀𝗵𝗼𝘂𝗹𝗱 𝗜 𝗮𝘀𝗸 𝗮 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲𝗶𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗨𝘁𝗶𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗧𝗮𝗿𝗴𝗲𝘁𝘀 𝘄𝗵𝗲𝗻 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗿𝗼𝗹𝗲? This is…
“Please can you have this done by next Friday?” A. You schedule time every day to work on the task…
FAKE NEWS ALERT!I will NOT be eating donuts live on air tomorrow (no matter how much I might want to)…
#SalesforceBA exam module: User Acceptance 8%Do you know your Severity Levels?And no, it’s not the same as Priority Level. Sometimes it’s…
#SalesforceBA exam module: User Stories 17% (10 Questions)“Just see what you can do to make things better, will you?” That’s how…
#SalesforceBA exam module: Requirements 17% (10 Questions) #Agile is not perfect.Especially in the world of software implementation like #Salesforce. It’s far better suited…
How to rock that UAT and #SalesforceBA Cert workshop schedule change. I set off to run 26 sessions over as many week…
“OMG! Mum! You can’t post this!” 😱“Umm babe… don’t you think it’s a bit NSFW?” 😁 (cough) So anyway, I…
How might you instruct someone how to make your favourite hot/cold beverage? ☕🍵 We did some Process Mapping exercise yesterday…
Next issue of my newsletter (released tomorrow) focuses on How to make Toenail Pancakes! 🥞🤭 NOT!! Actually I will be…
Sometimes it feels like making a decision is a “for life” one.And that makes people not want to decide. Many…
“Understand how Salesforce features and best practices impact solution options and business processes.” We were doing the #Salesforce BA Exam Working session…
If you haven’t done your exam yet, you might want to attend the no-charge #Salesforce BA Exam Working Group sessions I’m running.…
𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗶𝗻𝗴 𝘀𝘁𝘆𝗹𝗲𝘀 – what’s your style? 💃🏻 In yesterday’s #Salesforce BA cert Working Group session, we discussed the different styles a Business…
𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝗱𝘂𝗰𝘁 – 𝗞𝗲𝗲𝗽𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘄𝗼𝗿𝗱Integrity seems to be something few know the meaning of.Ask our outgoing Prime Minister He-Who-Needs-A-Haircut…
Can a mild mannered Business Analyst save humanity from Zombies?!With the right attitude, anything is possible! 😁 That’s what we…
What documents do the #Salesforce Business Analyst write?“Anything their boss asks them to!” 😂 That was probably the best answer to the…
So if the #Salesforce Org is like a human body, what would the #AwesomeAdmin be? 😁 We had a fun game yesterday at the…
Is there such a thing as 𝘁𝗼𝗼 𝗺𝘂𝗰𝗵 diversity when considering who to invite for a workshop? I believe a…
𝗙𝗔𝗤 – 𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (𝟴 𝗝𝘂𝗹𝘆 – 𝟭𝟮 𝗔𝘂𝗴)Holy moly! 260+ sign-ups…! I will definitely have to…
𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗘𝘅𝗮𝗺 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (8 July – 12 Aug)If no one’s heard, there’s this new #Salesforce exam coming out on…
Eat that Frog!Fear is all in your mind!Failure is not an option! Sometimes it is confusing to know what to…
I believe that just like any other tool, the problem is rarely technology. Most of the time it’s the ‘people’…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟲/𝟲“Why did you decide on this solution for this User Story?” A. “Um,…
Yeah, I know all consultants love doing timesheets. 😁 We love it so much that we save a big chunk…
“You put the tea bag in the bin?? IT GOES INTO THE COMPOST!” “WHO LEFT THEIR CLOTHES ON THE FLOOR?!…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟱/𝟲 “But I know my sh!t! The customer was ABSOLUTELY wrong in their…
Do you Insta?Or Twitter?Or TikTok? I’m learnin how to spread my wings and try other platforms 😁 𝗜𝗻𝘀𝘁𝗮: 𝗜𝗳 𝘆𝗼𝘂…
“Looks like you’re not cut out to be a consultant.” “No you can’t talk to the customer. Just build what…
Speaking to Gemma Blezard has got to be one of the most emotional things I’ve done. She is a mother, Salesforce Architect,…
𝗧𝗵𝗲 𝗧𝗼𝗿𝘁𝗼𝗶𝘀𝗲 🐢 – 𝗟𝗲𝘃𝗲𝗹 𝟱 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Head of Delivery.Practice Director. These two opportunities came across my path…
Serendipity. 🍀❤️ It’s when luck, good fortune, and beauty happens in a mini explosion of magic. It’s when you meet…
What would you do if your country’s law says that the last name + email address + horoscope sign cannot…
Caught Maya Weintraub Kaye‘s outstanding session on the “5 things every PM needs for a Successful Delivery” at London’s Calling Ltd today! This…
“A disciplined mind writes Gold Standard user stories.” Buddha OK, haha! Maybe she didn’t say that!😁 It still doesn’t change…
“I cannot deliver this in the way that you want in the timeframe.”This is a tricky message to deliver to…
“Don’t do stuff on my org and then not document it!” 😖Rachel D.‘s frustration isn’t uncommon. This is just one…
Do you do sprint retros outside of projects? ÜberHub and I did that when he flew out to Prague to…
I’ve always believed that Cruelty, Disrespect and Evil Heinousness is the key foundation for high performing teams. 😈 Haha! No…
What do princesses, dwarves and dying 😵 have to do with searching and sorting large data volume #LDV in #Salesforce list views?? Loads apparently!…
When you’re in a hurry, you might– forget to brush your teeth– put on crumpled clothes– send off that proposal…
“You’re an evil genius and I would love to be your sidekick!”😈“You’re awesome that’s why you’re my BFF!”“You always help…
𝗧𝗵𝗲 𝗢𝘄𝗹 🦉 – 𝗟𝗲𝘃𝗲𝗹 𝟯 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆We Project Managers just love our Owls because… The Owl has a…
Are you a hoarder? Collector of things that you say ‘just in case’ but in actual fact you just didn’t…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
One of the things I love about doing #podcasts is that I get to dive into really interesting topics with people who…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
I had SO much fun talking to Tristan Lombard 🇺🇦 about #Salesforce, #Testing, #Leadership and delivering #SexyProjects 💃🏻 Special shoutout also to Tara Walton and Andrew Smith at Team Provar Testing for making me…
“If you don’t think its a people problem, it’s a people problem.” – Barton Ledford, Senior Director Salesforce Practice Lead at B3…
Time for the next #PeiItForward Challenge!2 spaces up for grabs at my next Discovery Masterclass (11 June)! If you didn’t get through…
You’re a newbie and you’ve just joined a big #Salesforce Consulting Partner. (Yess! 👊🏻) You also just landed your first project (Awesome!…
Ugg! My ‘waterproof’ phone case wasn’t really waterproof!🌊📱😵📵 It happened while we were ‘cave dipping’ in the beautiful underground Mexican…
Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…
Just listened to a cracking Talent Hub episode with Ben Duncombe interviewing Ben Fuller about the resourcing state of the Salesforce ecosystem. 𝗧𝘄𝗼 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:𝗡𝗲𝘄𝗯𝗶𝗲𝘀 – don’t just focus…
Lots of us have been there.The moment when you wished you took care of the problem when it was small,…
Are you a Taker or a Giver? #Salesforce#ohana showcases some of the most amazing side of humanity, with examples of kindness…
Ever played a game where you didn’t know the rules?Did you win?I bet the answer is a negatory. When everyone…
Do you want to truly understand what it takes to become an outstanding #Salesforce consultant? Whether you are a SF Admin, or…
Who owns your motion?The direction, trajectory and speed? Not your coach, your mentor, your parent, your boss, your team…You do!…
I am right. You are wrong.I am smart. You are dumb.I am superior. You are not. The world feels even…
Decision making is very much like a Google Map exercise in getting from where I am to where I want…
Preparing for a new #Salesforce Consultant role𝗕𝗼𝗻𝘂𝘀 𝗧𝗶𝗽 𝟭 𝗼𝗳 𝟯 – 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗣𝗿𝗼𝗯𝗮𝘁𝗶𝗼𝗻 So you got that job with that…
Role play can be quite hard, and nerve wracking!However, Talia Johnson ☁️ and Bryan Bemis did a sterling job playing a Developer and a…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟬 𝗼𝗳 𝟭𝟮 – 𝗠𝗮𝗻𝗮𝗴𝗲 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 The secret of happiness.Do you want to know what…
What a really super way to end my day. 🥰 It’s really nice to know that I’ve made a difference…
What colour was 2021 for you?If you were to colour code and score your days for the year (red –…
“I’m fabulous!”That’s my tongue in cheek response when someone asks how I am. 😊 The two things that feed my…
When was the last time you felt powerless?How might trauma, emotional neglect and abuse alter the way we perceive power…
When you feel overwhelmed with big feelings and dark thoughts, don’t keep it bottled up. These feelings and thoughts will…
Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…
Poorly managed expectation.That’s the root cause of most conflicts. Throw in years of dysfunctional programming, and you’ve got a hotbed…
You shouldn’t be scared of hard work – difficult, messy, complicated, stressful work. Discomfort is the zone where growth happens.…
I made a promise that I am desperate to keep. I promised all my ZenHao Academy members that This Thing…
“It’s like duck talking to chicken!” It really isn’t very hard to decode this Cantonese slang, which can be a…
Significance vs love & connection.Two human needs that are generally at odds with each other. If you have a need…
How do you deal with trolls?People who love putting you down as a sport? In the past, if you were…
#ImposterSyndromeWe were discussing this yesterday during my Emotional Intelligence Workshop. Many in the professional workplace feel as if they aren’t…
Steps on a small unicorn figure. 🦄“AARGH! WHAT IS THIS DOING ON THE FLOOR! Why do you leave things everywhere?…
Join me next week if you want to level up your understanding of Emotional Intelligence. At only £59 per module,…
Why does Michael Phelps train 365 days a year?Why do marine do endless drills during bootcamp? Because during crunch time,…
“I know what I’m doing!”“Do I look like a noob?!” Some people do not take kindly to being offered unsolicited…
How do you get what you want? There’s a whole spectrum of influence tactics that leaders and governments can use…
This Thing Every Other Friday (TTEOF) launch went really well last Friday for my founding members. The initial topic was…
I am fortunate to live in a world that is _not_ a zero sum game. People who inhabit the world…
Last chance – less than 13 hours before the Founding Member registration closes at midnight PST today Monday 15 Nov.…
If you are looking for a place to find resources on CRM project delivery, consultancy, leadership and human skills centred…
If you were addicted to collaborative, engaging workshops that I had been running for the last few months, this is…
Alex Warneke has been fantastic in how she shows up for herself and for others around her – it was something…
“Chaos, blood and people going down.”Is that what working for #Salesforce Consulting Partners is like? 😁 Haha! Not really, but not a…
“You know what they say. Old 🐕. New tricks. Besides, I’ve been around enough to know a thing or two.”…
I’m not great at talking about myself and what I do – especially when it comes to marketing, so I’m…
I find it a bit difficult to talk about myself, so trying to raise visibility of Zenhao Academy this week…
Power and Influence is such an interesting topic.The dynamics of human behaviour… the stuff of drama, and gossip History is…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
“I will still be here if I’m learning, earning and having fun.” A bit of a gutsy answer to interview…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Are you collecting dots?Or connecting them? I had been cogitating on this since I heard it on Seth Godin’s Akimbo…
I think a lot of us high achievers are perfectionists. Sometimes that’s what you want.If you’re in elite sports.Such as…
Why should you exceed expectations?It’s because meeting expectations is well… expected. 🙄 You’re being paid to do what’s expected– Representing…
We had a great discussion on “Passion” in last Friday’s micro workshop. Some time ago, I discovered Oliver Emberton‘s writing and…