Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟬 𝗼𝗳 𝟭𝟮 – 𝗠𝗮𝗻𝗮𝗴𝗲 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 The secret of happiness.Do you want to know what…
What a really super way to end my day. 🥰 It’s really nice to know that I’ve made a difference…
What colour was 2021 for you?If you were to colour code and score your days for the year (red –…
“I’m fabulous!”That’s my tongue in cheek response when someone asks how I am. 😊 The two things that feed my…
When was the last time you felt powerless?How might trauma, emotional neglect and abuse alter the way we perceive power…
When you feel overwhelmed with big feelings and dark thoughts, don’t keep it bottled up. These feelings and thoughts will…
Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…
Poorly managed expectation.That’s the root cause of most conflicts. Throw in years of dysfunctional programming, and you’ve got a hotbed…
You shouldn’t be scared of hard work – difficult, messy, complicated, stressful work. Discomfort is the zone where growth happens.…
I made a promise that I am desperate to keep. I promised all my ZenHao Academy members that This Thing…
“It’s like duck talking to chicken!” It really isn’t very hard to decode this Cantonese slang, which can be a…
Significance vs love & connection.Two human needs that are generally at odds with each other. If you have a need…
How do you deal with trolls?People who love putting you down as a sport? In the past, if you were…
#ImposterSyndromeWe were discussing this yesterday during my Emotional Intelligence Workshop. Many in the professional workplace feel as if they aren’t…
Steps on a small unicorn figure. 🦄“AARGH! WHAT IS THIS DOING ON THE FLOOR! Why do you leave things everywhere?…
Join me next week if you want to level up your understanding of Emotional Intelligence. At only £59 per module,…
Why does Michael Phelps train 365 days a year?Why do marine do endless drills during bootcamp? Because during crunch time,…
“I know what I’m doing!”“Do I look like a noob?!” Some people do not take kindly to being offered unsolicited…
How do you get what you want? There’s a whole spectrum of influence tactics that leaders and governments can use…
This Thing Every Other Friday (TTEOF) launch went really well last Friday for my founding members. The initial topic was…
I am fortunate to live in a world that is _not_ a zero sum game. People who inhabit the world…
Last chance – less than 13 hours before the Founding Member registration closes at midnight PST today Monday 15 Nov.…
If you are looking for a place to find resources on CRM project delivery, consultancy, leadership and human skills centred…
If you were addicted to collaborative, engaging workshops that I had been running for the last few months, this is…
Alex Warneke has been fantastic in how she shows up for herself and for others around her – it was something…
“Chaos, blood and people going down.”Is that what working for #Salesforce Consulting Partners is like? 😁 Haha! Not really, but not a…
“You know what they say. Old 🐕. New tricks. Besides, I’ve been around enough to know a thing or two.”…
I’m not great at talking about myself and what I do – especially when it comes to marketing, so I’m…
I find it a bit difficult to talk about myself, so trying to raise visibility of Zenhao Academy this week…
Power and Influence is such an interesting topic.The dynamics of human behaviour… the stuff of drama, and gossip History is…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
“I will still be here if I’m learning, earning and having fun.” A bit of a gutsy answer to interview…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Are you collecting dots?Or connecting them? I had been cogitating on this since I heard it on Seth Godin’s Akimbo…
I think a lot of us high achievers are perfectionists. Sometimes that’s what you want.If you’re in elite sports.Such as…
Why should you exceed expectations?It’s because meeting expectations is well… expected. 🙄 You’re being paid to do what’s expected– Representing…
We had a great discussion on “Passion” in last Friday’s micro workshop. Some time ago, I discovered Oliver Emberton‘s writing and…
Why did I choose this payment option?Why does this message sound more appealing than the other copy?Why did I donate…
Are you up for another high-octane #PeiItForward Micro Workshop on Personal Leadership this Friday? Personal Leadership.What does that even mean?If you’re “merely”…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
Gratuitous violence.Dismemberment. Nope, none of that at the Cotswold Community Group session earlier this evening. For the first time, I…
Boundaries are fluid.It’s an agreement between parties about where the line is. What a lot of people struggle with is…
I used to pay for team dinners out of my own pocket. 🍕🍔🍟On hot days, I’d sometimes get a big…
I do like a lot of the C words that are important adjectives for Consultants, such as CuriousCarefulComprehensiveCharmingCogentConfidentComposedCompetentConsistentConsiderate By far,…
Inspired by Ben Duncombe‘s post today about the realities of consulting work in the #Salesforce world… Is it as stressful as they say?Burnouts?Mental…
Success or failure – it always comes down to leadership. On next week’s podcast, I talk to Caimin McGovern, Customer Success…
Do you want to level up your consulting skills in the #Salesforce world? At 2pm bst this Friday, I’m running a micro…
The quality of my life is based on___________________ What does that answer look like for me?I sat down and thought…
“Be a better version of yourself.” Anyone who knows me, knows that I am a huge fan of critical thinking,…
How do you get someone to do what you want?You can force, manipulate, compel, coerce, convince, persuade, cajole, coax, and…
Argh! Another day of fighting with youtube, but have got it done now! Episode 17 of my #podcast with Kamaljeet Singh M. a #Salesforce Functional Lead…
He was truly a yoda.Smelly brown stuff was flying around, and the customer was screaming blue murder and hurling really…
Do you have a scarcity mindset or an abundant one?Do you feel that giving to others diminish your value or…
Is this your grandmother’s road?Did she teach you how to drive? Those are just a couple of colourful ‘Malaysian Chinese’…
What’s my story? Is it the one where I’m the victim and I always have a tale of woe? Or…
What’s the point of making yourself better if it doesn’t include creating better relationships? In tomorrow’s newsletter, I conclude my…
Your life and your destiny is in your hands.What a snobby statement, you might think. What if you’re a slave?What…
The flea that was kept in a box and stayed there even though the lid was lifted. The elephant who…
How do you deal with the haters?I have the answer! I talk to Deepthi Daita from #Salesforce about #Discrimination that we’ve faced in our careers, especially…
What do you do with the things that are outside your circle of influence? Do you beat your chest and…
I had a beautiful conversation with Tara Aldridge for my #podcast (dropping next Monday 9 Aug). We connected awhile ago, and met sporadically at…
What’s makes a good super power?Great hair?Witty comeback?Ability to zap the villian with shooty lasers from your eyes? As it’s…
Life is NOT FAIR.You could get laid off.You could lose your marriage.You could lose your job. Life is full of…
Internal struggles.The demon and the angel on the shoulder, bickering about who’s right. We all have them. I’d be mortified…
The Malaysians call it being “blur”. When you aren’t aware of things that are happening around you.When you’re absent minded.When…
What you see as “reality” is rarely the real thing. There is often distortion on multiple levels, and by the…
To donut or not to donut 🍩.Can I walk away?Or do I give in to the evil Donut Fairies?? It…
What would you do if you were the Donut 🍩 seller?I guess it depends. Are you an over-deliverer…A people pleaser?…
Life is about balancing the lows with the highs.You can’t really experience pinnacle without the valley. The football season illustrates…
High Performing Team =Functional Conflicts + Psychological Safety I’ve worked in Consulting Partners where I’ve been given a new team…
“Sorry – you’re the PM. You should not have taken on the role of the BA.”I couldn’t believe what my…
Sometimes the heaviest thing to carry is other people’s expectations. Unhappiness = reality – expectations In particular, many are saddled…
I was so annoyed with myself. 😖I screwed up. I crafted my newsletter, reviewed it, got Husband to proofread, reviewed…
Why is a soft skill like #communication listed below hard skills like #Salesforce exam certification in a job description? While the basic expectation is…
Sometimes when someone says something that we perceive as negative, we feel attacked.The key thing is to identify what it…
Our ego always wants to know thatWe are right.We are smart.We are more special than others. And so, it is…
Anyone watching LOKI on Disney? The idea of time travel, different dimensions and multiverses is so utterly fascinating and compelling…
Getting to Flow state quickly is the best productivity hack I know. It’s the holy grail. If you’re someone in…
Expectations. Ninja # 2 got caught doing something he shouldn’t have been doing. However I had expected it to happen…
There are loads of things that are fun.– Holidays– Dates– Cheat meals– Gaming nights And there are some things that…
How do you talk to yourself?What kind of questions do you ask yourself? Are you kind?Are you brusque?Are you inquisitive?Are…
“No, I didn’t need to be consulted first. It’s not like I’m the lead dev or anything.” Passive-aggressive behaviour is…
Is it better to be right, or kind? Many programmes featuring Simon Cowell or Gordon Ramsey seem to teach that…
A leader, or a project manager’s job is to make sure their team can do their job unhindered. Empathy is…
I think there are a few things I’ve always done, that points to the kind of career that I’d end…
How you deal with a leaky tap tells me quite a lot about you. If you let it continue because…
Demanding won’t get you anywhere.It’s called being entitled.Or just being a parent. I know, I know. I should be less…
Punch in the nose or a kick in the nuts?Discipline or Donuts?Money or Integrity? Would you leave your work, family,…
I find myself slightly disagreeing with Albert Einstein, and Jay Harrington, although I broadly agree with the concept. I think most…
You know you shouldn’t but you open the attachment that wasn’t meant for you, your stomach turning.What you see makes…
We are always in pursuit of “perfection”. Growing up, l was always obsessed about my weight. My classmates were always…
The Chinese describe it as “It’s like the Duck talking to the Chicken”. Even when both are speaking ‘English’. Expectation…
Total carcrash. #PodcastFail 😬 I had been toying with the idea of starting a #podcast for awhile, and look what happens on my very…
Do you know what someone means when they draw a line under their throat?In Guardians of the Galaxy (a Marvel…
I was just listening to this podcast which featured Laura Croudace from Cirrico, where she talks about Brewdog, and the magic of telling…
Coerce or convince?What’s your preferred style of influencing others? There’s a whole spectrum of tactics:Force, compel, coerce, convince, persuade, ask,…
Under Promise and Over Deliver. It’s just one of the things that keeps you on the right side of everyone.So…
Why do people call these ‘soft’ skills when they should call them ‘life’ or ‘human’ skills? Referring to something as…
“Chase your dreams. The consequences are often minimal.” This is similar to “Follow your passion to build the life of…
Many wonder why I am not more vocal about strong emotive subjects, such as Brexit (before they confirmed the whole…