𝗪𝗵𝗮𝘁 𝘁𝗼 𝗱𝗼 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗵𝗮𝗻𝗱𝗲𝗱 𝗮 𝗥𝗘𝗗 𝗽𝗿𝗼𝗷𝗲𝗰𝘁“Everyone, this is your Captain speaking. Put your seatbelts on and assume…
“Don’t you consultants double bill your hours?”Whaaaat? 😱 I had a truly eye opening conversation yesterday with an end user…
*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…
Podcast S2 Ep3 is out! I talked to Jonathan Blair, Solutions Architect to Mav3rik a #Salesforce partner down under. He…
𝗧𝗵𝗲 𝗢𝘄𝗹 🦉 – 𝗟𝗲𝘃𝗲𝗹 𝟯 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆We Project Managers just love our Owls because… The Owl has a…
“What do you do if someone calls and pretends they are taking their life, and you spend hours with them…
How often do we talk about our privilege?Do we acknowledge that our progress and how we got ‘here’ has had…
Imagine you’re a new Project Manager.You’ve managed internal transformation projects but have now secured a role with a #Salesforce Partner. And you’ve…
Are you a hoarder? Collector of things that you say ‘just in case’ but in actual fact you just didn’t…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
One of the things I love about doing #podcasts is that I get to dive into really interesting topics with…
One of the things I love about doing #podcasts is that I get to dive into really interesting topics with people who…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
Everyone has buttons. 🔴 Are you aware of yours?Do you know what pushes those triggers or buttons?Are you aware of…
I hang out on Quora quite a bit. I find out so many things and answers to so many questions…
“You are transferring out of my team? Ah, perhaps it’s a good idea. You’re not good enough to be here.”…
I had SO much fun talking to Tristan Lombard 🇺🇦 about #Salesforce, #Testing, #Leadership and delivering #SexyProjects 💃🏻 Special shoutout also to Tara Walton and Andrew Smith at Team Provar Testing for making me…
“If you don’t think its a people problem, it’s a people problem.” – Barton Ledford, Senior Director Salesforce Practice Lead at B3…
Time for the next #PeiItForward Challenge!2 spaces up for grabs at my next Discovery Masterclass (11 June)! If you didn’t get through…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟰/𝟲So you’ve just nabbed a new consulting role with a #Salesforce partner. 🌈🌞 Feedback from…
COO of Art of Cloud, seasoned QA Manager, AND Dragon’s Den investment winner! Boy, does she have a story to…
Season 2 of @OnThePeiroll podcast is here! 💃🏻 My first guest this season is Liz Rhodes, COO of Art of Cloud, and…
𝗧𝗵𝗲 𝗙𝗼𝘅 🦊 – 𝗟𝗲𝘃𝗲𝗹 𝟮 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆The Fox knows a bit more than the Grasshopper. She’s not as…
“I’m fine.”“I love it.”“It’s nothing.”“No, it doesn’t hurt at all.” There are some whose thoughts, feelings and words align –…
Last few hours to join Zenhao membership! 😎 What I’m good at:– delivering quality projects as a Consulting Project Manager– understanding what…
24 hours left to register for the Zenhao Academy… 🕙 When I first started this, I knew I wanted to create a…
On Sunday night, you get an email where you’ve been asked to – Close your previous project and make sure…
What’s the most important thing to a #Salesforce Partner?Utilisation and chargeability. 💲 Actually, that’s super important to all consulting partners and billable…
#ProjectManagement isn’t a glamourous job. 👯♂️Especially one who works with a #Salesforce partner. We get squeezed on both sides:– Our company wants us…
“Arg! Why do they do that?!” Sometimes I want to tear my hair out. 😤 I was on a call…
The Zak Zituation “ARGH!” Zak* looked really stressed. “I don’t know what I’m doing and even though everyone’s really kind,…
Would you send your toddler out to get a loaf of bread all on her own?“Don’t forget to count the…
“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…
I want to tell you that I see you. When you call us but you’re too terrified to speak… I…
Nervous. Excited. Worried. Keen. Terrified.Big feelings. The cohort of Samaritans volunteer were feeling a jumble of big emotions at their first training…
“OMG Can you BE any slower?!”*“Are you trying to be passive aggressive?!” No, I wasn’t having an argument.Actually, what I…
I am still trying to get the hang of my new outfit. It was a lot easier when I was…
Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…
You’re a newbie and you’ve just joined a big #Salesforce Consulting Partner. (Yess! 👊🏻) You also just landed your first project (Awesome!…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟯/𝟲The easiest way to mess up is to Not Meet Expectations.💩 But really,…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟮/𝟲How good are you at asking good questions? It’s a skill that is…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟭/𝟲When I get a new member in my #Salesforce project team, I watch them. Especially…
𝟱 𝗟𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆I just started a series in my newsletter delving into the career levels in #Salesforce Consulting, and the…
I sell ‘Confidence’ and ‘Control’.That’s what I really sell. I am Delivery.I am not Marketing, or Sales.Which was how I’ve…
The Chess King is the ‘𝗪𝗵𝘆’. 🤴🏻Without the ‘Why’, there is no point to the game.All is lost. And the…
Ugg! My ‘waterproof’ phone case wasn’t really waterproof!🌊📱😵📵 It happened while we were ‘cave dipping’ in the beautiful underground Mexican…
“Do you think we are selling too many projects?” “What’s your QBQ?” “QBQ?” “The Question Behind your Question.” “Oh. Umm……
I’m in Mexico with the family for holiday 🏖 and it’s been lovely. The weather, the people, the food!Amazing! 😍…
It’s really nice to get messages that are signed off with 🍩🍩🍩! It means that it’s a good message and…
Do you believe everything you read? Especially if it’s got lovely pastel watercolours and with beautiful squirly writing? Or how…
Nobody is perfectly perfect.Except Mary Poppins ☂ And yet – we still try to chase ‘Perfection’. I’ve been hearin this…
Special days like today can bring a lot of pain to many people. I’ve just finished another shift at Samaritans and am…
Time = Capacity, Capability or Energy to do what you want and need to do. So while the objective definition…
The no-charge #PeiItForward Micro Workshops are back!This time focusing on the core #Salesforce Consulting skills:– Active Listening– Questioning Strategies– Communication skills (how to reduce…
Historical data is only useful insofar as to tell us a story of what happened at that time. It doesn’t…
Are all hacks bad? Sometimes ‘short cuts’ are a necessary evil, especially when time is of the essence. When you’re…
I couldn’t believe my eyes. 😯The previous PM had left, and I had just taken over the project and it…
Ever read a Statement of Work (SoW) so bad that it makes you want to wrestle with a cactus, naked?…
Testing applies to a lot more than just project delivery. It’s a process of figuring out if your initial idea…
The success of your #Salesforce or #CRM, or any other project hinges quite a lot on the team. With the wrong people on…
Ok I know things are rarely that simple. 😬 That’s why it isn’t a great idea to ‘outsource’ your data…
I’m thinking of branching into the Inspirational poster business. I think I’d need:– profound wisdom– deep way with words– insightful…
Do you make sure there’s toilet paper before you do a number 2? 🤭 Do you check to make sure…
“Your Majesty – we spotted the enemy just beyond the hill, archers and cavalry ready to attack!”“You’re such a sh*t…
It can be hard to find “The Meaning of Life”. Or your “Purpose”.Or “Passion”. So many people get stressed out…
Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…
Have you had something grow so stealthily, so sneakily that you never notice anything until it’s too late? Could be…
#Governance is absolutely critical in ensuring success.That’s #ProjectManagement 101. What is it?it’s the framework for how project decisions are made. Not enough resources?Poor…
£1400 in 24 hours – thank you for everyone who have donated and signed up! This series focuses on the #Salesforce Project…
Just listened to a cracking Talent Hub episode with Ben Duncombe interviewing Ben Fuller about the resourcing state of the Salesforce ecosystem. 𝗧𝘄𝗼 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:𝗡𝗲𝘄𝗯𝗶𝗲𝘀 – don’t just focus…
Want to learn something and create good karma at the same time? Well, here’s your chance! 🤩 The long awaited Project…
Knock knock.Who’s there?Kew Way.Kew Way who?QA here. Your doorbell’s broken. *cringe* 😳😁 Ok, that’s why I’m not a comedy writer,…
All conflict is caused by a gap in expectations.BFF fights, breakups, divorces, lawsuits… I cannot think of one instance where…
#DataQuality is everything.Especially with regards to a #CRM such as #Salesforce or #MicrosoftDynamics365. De-dupe.Merge.Clean.Delete.Enrich. A system is only as good as it’s data, and a lot…
My heart hurts so bad.I have no words.It’s times like this that I wish I had a Faith to pray…
“My car is broken. How long will it take to fix it?” “I want a fancy wedding with flying pigs…
Sigh. Yes – adults can be dramatic too, especially when they want something. Power and Leverage – this is such…
What does it mean to be conscientious? Very simply… someone who is conscientious cares deeply about– the quality of their…
Have you ever hung onto grudges and resentment so long that you’ve forgotten what caused it? I think there are…
I will marry you if:✅ You buy me this big diamond ring 💎✅ You get me that sports car 🏎✅…
You can’t be liked by everyone.If that’s your goal in life, you will need to expect much anguish and disappointment.…
What’s your shape? 📐🟥⭕ Does it fit the role you’re going for?Does it fit the idea of what your spouse/significant…
Warning: Controversial post.Money is a huge leverage.For a lot of people, it can make a huge difference in terms of…
Simple. Beautiful. Elegant.No, I’m not selling soap. 😬 With just a few shapes and some basic rules, I can teach…
Lots of us have been there.The moment when you wished you took care of the problem when it was small,…
It’s really not difficult to create content about project delivery when I get messages like these 🙄 The post literally…
When I get a DM like this it makes my face go 😣#Salesforce is the hottest thing right now, and all…
Are you a Taker or a Giver? #Salesforce#ohana showcases some of the most amazing side of humanity, with examples of kindness…
I’ve got a hacking cough and a sniffly nose. 🤧And I’m on another night duty. I’m not fit to be…
Hey, are you OK?I can’t think of a scarier question, especially when you’re feeling vulnerable. If I say I’m OK,…
Voting for the #SaConJa Competition on my next Consulting Discovery Masterclass is now open! The quest was to blitz through Trailhead for…
📣 Contestants – you have less than 12 hours! Those competiting on the #PeiItForwardChallenge to win space on my next Consulting Discovery…
The Job Description for a #CRM Consultant for #Salesforce should not include “Psychic.” One of the traits of a really good consultant is the…
Still waters run deep.Don’t judge a book.. etc etc. Most behaviours are driven by insecurity, fear and worry about not…
Estimating #Discovery becomes easier with experience. There are times when we get it wrong, and we need more time to discuss items…
We are born with 2 fears: falling and loud noises.All other fears are learned… including the fear of not being…
Do you remember when you first figured out how to ride a bike?Or made that dish that was not only…
The #Salesforce Discovery Dream Team.There are a few key roles that are necessary to run a proper Discovery. Broadly, the role categories…
We’ve just enter the Lunar year of the Tiger 🐅 – which will be good for those with that chinese…
#PreparePreparePrepareI think it’s better to over-prepare, than to under-prepare – as much as you can within the time that you…