How is Gearset able to create such a vibrant and healthy culture? By having a healthy feedback culture. In this…
2 days before Go-Live.Lead Dev: We’ve found a bug in Pre-Prod that wasn’t there during Systems Integration Testing (SIT).Tester: I…
“Wait, your sales team promised xyz. What you’re saying now is not what I am expecting.” If you hear this…
“Who cares? Especially if I am making so much money?” I wrote a post the other day, about the reasons…
Death feels final but its not. I was at a cremation for the beloved father of a close friend. Memories…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
Go/No-Go – That sounds like a Japanese manga character of pokemonstic proportions! 😨 It’s actually the Big Meeting that happens…
“I will still be here if I’m learning, earning and having fun.” A bit of a gutsy answer to interview…
Part 2 of my conversation with Chris Pearson, Salesforce Director at Jostens now live (after much technical issues!) I just had…
Part 2 of my conversation with Chris Pearson, Salesforce Director at Jostens … I just had to extend our conversation…
In consulting, there are broadly 3 types of methodologies in use – Waterfall, Agile, and Hybrid (or W-agile eww, don’t…
So – pizza slice 5 on the Salesforce Consulting Skills (SaConJa) framework. What does it take to be an outstanding #Salesforce Consultant?With…
It’s super fun to see regular faces at my #PeiItForward micro workshops! We’ve just finished the 4th one on #CriticalThinking, and I really…
The fancy new car has been designed with amazing specs.It’s been built with high quality materials.It’s also been crash tested…
What has four feet in the morning, two feet at noon, and three feet in the evening?* Riddles like this…
“What? You want me to enter EVERY SINGLE OPPORTUNITY?”“What do you mean I’ve got to keep them up to date?”“Every…
Podcast 24 with Chris Pearson, Director of Salesforce Enterprise at Jostens is now out! I had an amazing conversation I…
How honest are you?No, really. Do you pocket the protein and chocolate bars at companies that have a free-food-bar perk?Do…
What do you think is the 4th element in the SaConJa* Skills Framework? Other than domain excellence, business experience and #Salesforce Consultants…
Morning! One of the ladies in my Masterclass cohort is hiring #Salesforce peeps. More details in link 👇🏻 #recruitment
I hadn’t realised how much fun I’d have in doing #podcast interviews. What an amazing conversation I had with Chris Pearson, Salesforce Director…
“Stop logging so many bugs! You’re going to delay go-live!” K, the lead QA was appalled.Her job was to ensure…
3 of the 5 no-charge spaces on my next live Discovery Consulting Masterclass will be voted by the attendees of…
I had a crush on McGyver. 😍Along with The Hoff in Knight Rider and that dude in Airwolf. There was…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Why do some people stay in a toxic relationship too long?Why do others carry on making a living in a…
Critical thinking is slice #3 on the SaConJa skills framework. Do you believe you’re a critical thinker? The thing is,…
Are you collecting dots?Or connecting them? I had been cogitating on this since I heard it on Seth Godin’s Akimbo…
Want to win a no-charge #PeiItForward space on the next Consulting Masterclass? There will be 5 spaces up for grabs. 2 for…
I think a lot of us high achievers are perfectionists. Sometimes that’s what you want.If you’re in elite sports.Such as…
5 no-charge #PeiItForward seats up for grabs on my next Consulting Masterclass (starting 15 Nov), but this time it can only be…
1 year in consulting = 3 years industry experience* That’s 2nd element on my SaConJa** Skills framework (first one is…
Why should you exceed expectations?You’re being paid to do what’s expected Representing the company respectably Delivering on your promises Doing…
14 minutes.In 14 minutes, I went through a roller coaster of feelings across the spectrum of human emotions as I…
Why should you exceed expectations?It’s because meeting expectations is well… expected. 🙄 You’re being paid to do what’s expected– Representing…
So the answer to pizza slice #2 will be on this week’s newsletter going out at midnight tonight. To fan…
What do you do when your team member has lost a child and you cannot ease their grief?Or when your…
Hey, it’s guess the next pizza pie slice of the SaConJa skills framework day! So the puzzle is a little…
I nag.But I’m so charming that my team rarely minds too much 😁 Except my kids, because they get stuff…
Sometimes I dislike going out. I feel bleah. 😩I don’t like my shoes – they’re going to hurt. 👠I can’t…
Domain Excellence is the first element in my SaConJa* Skills Framework (sounds better than “Cog of Doom” doesn’t it?). This…
Have you ever had a conversation that was so interesting you had to schedule another one? It seems to be…
Cog of doom.Wheel of death. It’s the last time I ask Husband to help me name diagrams and stuff. 😑…
We had a great discussion on “Passion” in last Friday’s micro workshop. Some time ago, I discovered Oliver Emberton‘s writing and…
Why did I choose this payment option?Why does this message sound more appealing than the other copy?Why did I donate…
I’m really quite excited.It’s like the first day of school or something.Next Tuesday, I will be meeting some new people…
“You’re the expert – we pay you to make our problem go away.” Many businesses think that hiring consultants is…
Are you up for another high-octane #PeiItForward Micro Workshop on Personal Leadership this Friday? Personal Leadership.What does that even mean?If you’re “merely”…
Episode 20, or Part 2 of my #podcast with Caimin McGovern is now out! I had so much to talk…
Some of us draw mind maps. 🕸Some draw elaborate flowers 🌼 and patterns.Some do origami and make little paper swans…
“Has anyone died?”“No. No one died. Let’s keep a perspective on things.” When the challenges in a “character-building” project step…
Anyone who didn’t attend the Coacto | Salesforce.com Consulting run Cotswold Community Group last Thursday won’t know what a SaConja is. Luckily,…
We were so excited to be there.Our first outing to watch Trevor Noah’s show, Back To Abnormality at the O2…
Inspired by yesterday’s session where Steve Molis riffed about dates and date formats 😊 Anyone who’s had to deal with systems and…
Gratuitous violence.Dismemberment. Nope, none of that at the Cotswold Community Group session earlier this evening. For the first time, I…
Boundaries are fluid.It’s an agreement between parties about where the line is. What a lot of people struggle with is…
I used to pay for team dinners out of my own pocket. 🍕🍔🍟On hot days, I’d sometimes get a big…
Episode 19 of my #podcast with Caimin McGovern is now out! As the Director of Customer Success at Salesforce, Caimin…
The doodle explains why being Conscientious is something that is key character trait in someone I admire. I love working…
I’m doing this Thing on Thursday evening at 6pm BST.Kids will have to get their own dinner or eat each…
I do like a lot of the C words that are important adjectives for Consultants, such as CuriousCarefulComprehensiveCharmingCogentConfidentComposedCompetentConsistentConsiderate By far,…
What do you do if you regularly get cussed at, verbally abused and harrassed, or treated badly?Usually, the correct answer…
Inspired by Ben Duncombe‘s post today about the realities of consulting work in the #Salesforce world… Is it as stressful as they say?Burnouts?Mental…
Success or failure – it always comes down to leadership. On next week’s podcast, I talk to Caimin McGovern, Customer Success…
Do you want to level up your consulting skills in the #Salesforce world? At 2pm bst this Friday, I’m running a micro…
The quality of my life is based on___________________ What does that answer look like for me?I sat down and thought…
Episode 18 of my #podcast with Michaela Janikovicova is now out! I loved talking to her, especially because we touched…
“Be a better version of yourself.” Anyone who knows me, knows that I am a huge fan of critical thinking,…
“How to be a Ninja Consultant in a #Salesforce Discovery.” It’s actually “How to run Discoveries really reallly well” – but that…
#ActiveListening.An under rated skill. Many people feel the need to make the other person feel better with – sympathy“Oh poor…
How do you get someone to do what you want?You can force, manipulate, compel, coerce, convince, persuade, cajole, coax, and…
Power and Politics.How many people do you know play those games well? Many of us find it very difficult to…
I’ve been getting quite a few requests for more No Charge #PeiItForward sessions (Amy J. coined that hashtag and it still gives me…
What if…? Peggy became the first super soldier instead of Steve Rogers?T’challa was abducted by Yondu and became Star-Lord?You took…
But he seemed OK. So I didn’t think he needed any help.She didn’t cry or anything, so I assumed all…
“I hate it! I hate it! I HATE IT!!”The ‘integration’ and ‘upgrade’ had gone horribly wrong. Delays after delays, broken…
Episode 17 of my #podcast with Kamaljeet Singh Matharu (Kam) a #Salesforce Functional Lead at Cognizant. It was a very…
Argh! Another day of fighting with youtube, but have got it done now! Episode 17 of my #podcast with Kamaljeet Singh M. a #Salesforce Functional Lead…
I’m moving house. Well, it’s phase 1 of moving my newsletter from mailchimp to kajabi… So the topic of this…
*Trigger warning* One of the amazing things my charity does in terms of reducing suicide is by providing much needed…
He was truly a yoda.Smelly brown stuff was flying around, and the customer was screaming blue murder and hurling really…
I’m having an emotional moment right now. I opened the most recent Consulting Masterclass at no charge to this lovely…
Do you have a scarcity mindset or an abundant one?Do you feel that giving to others diminish your value or…
Redundancies are scary. It hits at the core of who we are – our identity, especially our ability to support…
Is this your grandmother’s road?Did she teach you how to drive? Those are just a couple of colourful ‘Malaysian Chinese’…
What’s my story? Is it the one where I’m the victim and I always have a tale of woe? Or…
Right – poll closed, and it was really close, so I decided I’d combine the topics! 😁 Now I have…
Episode 16 of my #podcast with Deepthi Daita, Solution Architect at #Salesforce is now out. It was such a wide…
What’s the point of making yourself better if it doesn’t include creating better relationships? In tomorrow’s newsletter, I conclude my…
Your life and your destiny is in your hands.What a snobby statement, you might think. What if you’re a slave?What…
The flea that was kept in a box and stayed there even though the lid was lifted. The elephant who…
How do you deal with the haters?I have the answer! I talk to Deepthi Daita from #Salesforce about #Discrimination that we’ve faced in our careers, especially…
Help! Been invited to speak on 9 Sept and need help deciding on the topic! Paul Harris, founder of Coacto |…
I love questions.I discover so much about others, and so much about myself just by using great questions. It’s a…
Transparency creates trust.And trust creates a safe and secure environment to have open conversations about expectations and boundaries. ❤ I…
Ahhh having difficult conversations.It’s not suited for everyone. Sometimes I don’t like it too, but there are times when it…
15th #OnThePeiroll #podcast with Tara Aldridge now out! This was a beautiful conversation, full of empathy and… human-ness. I loved…
There are times when we feel invisible.Isolated.Alone. No one would know if I disappear, you think.No one would know if…
I had picked a date for my membership site launch and have been working like mad. There was no such…
“Why did you do that?”“How come you let that happen?” Judgemental accusation. “Why don’t you do this?”“Why don’t you think…