So the #PeiItForwardChallenge for a spot
So the #PeiItForwardChallenge for a spot on the Salesforce Consulting Leadership Programme is at an end! There were 16 people…
Want to master the art of being an outstanding #Salesforce Consultant? 💪🏻How about levelling up your emotional intelligence and communication…
Some emotions during end of year review 😩😭😢😲😃🫠🫣😬🤕🥰 Doing sprint reviews sometimes evoke similar emotions. What went bad? 🫣What made…
It’s Christmas day and we are feeling low. Our lead guide advised us that our son could not continue the…
Three things I love about Tanzania. 1. Everybody always has a huge smile for us and is determined for our…
“What?? Are we going to miss Christmas??? AGAIN?!” 😱 “But… it’s going to be for a good cause… so I…
One year ago, I published my first book: Salesforce Discovery 101. It’s opened up so many things for me. Lively…
“I hate him! The client loves him! His team loves him! He knows what he’s talking about! And he’s so…
“Oh dear. That’s a tad inconvenient.” said my neighbour, on hearing that a water leak had caused the collapse of…
“Wow, these architects are BRAINY, and CHARMING. And so self-aware!” 🥰 I had the opportunity to spend some time with…
Chris Voss FBI master negotiator calls it ‘Labelling’ – the verbal observations of feelings. When listening, we can use ‘reflecting’…
Want to win a spot on a 1 year Salesforce Consultant Leadership Programme?Well, the hashtag#PeiItForwardChallenge is back on! I’m launching…
So What?And Now What? 🤨 Effective communication can be boiled right down to answering the two questions. “I have a…
Why am I opening the fridge for the 3rd time this hour? 😛 What’s this rubbish I’m binging on Netflix?…
Are you going to TDX ’24? 😁Would you like to hear me speak? 😋If so – what do you want…
Is this a Problem or a Situation? Had an insightful conversation with homeys Talia Johnson Anita Smith and John Sim,…
“Sticks and stones may break my bones but words will never hurt me.” 😫 If you’re a believer in this…
I hated the move from WordPerfect to WinWord. 😣 Then I hated it when Office 2007 got the Ribbon. 😫…
“ARGH I WANT TO BEND TIME AND SPACE LIKE HIRO NAKAMURA*!!” 😩 Ok this was me last week at the…
“How do I get promoted? Do more projects better? Get them finished, on time and on budget? I already do…
Ever been in a conversation/debate/discourse and think, “Hmm. that’s just lazy thinking.”? 🤨 Rigorous Thinking, the close sister of #CriticalThinking, is…
PM vs PM vs PM.Are you confused yet?! 😵The acronym job title can be as clear as mud if you…
“Shouldn’t my manager be the one who’s supposed to be telling me what to do?”Spooooon feeeed meeeeee 😩 My childhood…
“They wanted me to do the CPQ exam so that we’d win the deal!”“Boss said the Experience Cloud cert was…
Sin #4. Thou Shalt Not Mismanage Client ExpectationsAnother big #ProjectManagement commandment – especially for consulting led #Salesforce projects. Not #ManagingExpectations is probably the single biggest reason…
I am old school. 📚🍎I like to listen before I think.I like to think before I draw.I like to draw…
There is a parallel in training consultants and training listeners for a suicide phoneline. 📞 Both require the trainees to…
I thought I’d write something to balance my post yesterday. I don’t believe that the #SalesforcePartners out there are intentionally mean to…
I always use Brené Brown‘s 5 C’s
I always use Brené Brown‘s 5 C’s right at the beginning of a #Salesforce Project.In fact, this is an actual a slide from…
How to SPUFS (Set Projects Up For Success) 😁Tip #2: Know what ‘good’ looks like But what does ‘good’ look…
How to SPUFS (Set Projects Up For Success) 😅Tip #1: Connect with your client on a human level. I’m leading…
What do fire fighters and #Salesforce Consultants have in common?
What do fire fighters and #Salesforce Consultants have in common?Their day job involves putting out fires that they didn’t start! 😬#FunnyNotFunny It…
What do fire fighters and #Salesforce Consultants have in common?
What do fire fighters and #Salesforce Consultants have in common?Their day job involves putting out fires that they didn’t start! 😬#FunnyNotFunny It…
This was a wonderful conversation combining all the best things I like to talk about!! Thank you Mike Gerholdt!! #EmotionalIntelligence#ActiveListening#BusinessAnalysis#Communication#Empathy Only…
Sin #2. Thou Shalt Not Disobey the Iron Triangle 📐(of Project Management). People try to cut corners all the time.Especially…
“When you embrace the both/and, your narrative can be more beautiful than you imagine.” – Susannah Kate Plaisted Susannah shared a deeply…
Sin #1. Thou Shalt Not Flirt with the Scope Creep. 😝 “It’s not very difficult for someone as awesome as…
“Wait, this feature isn’t what I expected!”“What do you mean the client has poor feedback for me?!” 😤 Salesforce consultants…
“I don’t like this at all. Why are we even doing this!?”The client is upset and the tension in the…
“It will all work out in the end.”“Things can only go up from here.”“This is a ‘test’.”“What doesn’t kill you…”…
Waheeba Kaboud and Deborah Haile SF Admin, MA will be at the “Building a Bridge” session tomorrow, sharing their personal story as well…
From 25-28 July, I am running a FREE 4-day course “Salesforce Professional Bootcamp” course. It was only planned for our…
“It only takes 10 seconds.” He said quietly. “I wish everyone knew that it only takes 10 seconds to save…
#Salesforce#Ohana !! I need help!
❗❗#Salesforce#Ohana !! I need help!(As I may have bitten off more than I can chew) 😬 𝗕𝗿𝗶𝗲𝗳 𝗼𝘃𝗲𝗿𝘃𝗶𝗲𝘄I’m running a free…
Here are 15 tips for the new #Salesforce consultant.If you’re new to consulting, you’ll find this very useful. It’s free! 🤩(Everybody loves…
I was always a chicken-heart. 🐤Everything scared me.Uncomfortable feelings.Potentially embarrassing situations.Conflict. Confrontation. Godzilla. 😨 Anything that required being brave. It…
“Keep on failing until you succeed!!!” 💪🏻 Ah, but is it the right approach to life? I was listening to Brené…
“It was engaging – I loved the interactive questions, the doodles, and the message hit home.”But I wasn’t convinced, because…
“The world is beautiful, and we can sway the ethics of AI to move towards a bias of positivity, beauty,…
Ahhhh this was one of my #DF23 submissions that got a ‘no’ 😬
But fear not! You will get a chance to see it here! And it’s also free! 😃 And maybe… maybe…
“My life with be perfect when <insert random achievement>.” 😬 It’s so easy to get caught in this trap.For me,…
“It’s not very nice to boast.” 🧓🏻Ah Ma, my beautiful grandmother was admonishing me. I was never really good at…
This pic below was one of my earliest viral post.Why? (Apart from my very witty doodle 😆) Because it tells…
At YeurLeadin session in Brussels
At YeurLeadin session in Brussels… There were just a few teary moments… Here’s one. Talia Johnson sharing her story about Bamlak Haile‘s unbelievable journey…
What happens in YeurDreamin’ when you’re late for demojam. And you’re short.And you’re standing behind Scandinavian giants. Shoutout to PDF Butler – Salesforce…
“Would you like my eyeballs??” 👀 😆 HAH! If you want to know what this is about, then come and…
“You’re not going to get anything out of that arm, ” I winced. 😣 “That one’s got rubbish veins.” 💉 She…
How do you decline a request and manage the expectations of your Project Manager? 🤔See below for an excellent example.…
Will 1+2 ever equal 100? 🤔 Will a project that’s been mis-sold – under-estimated, over-promised, poorly scoped, managed and governed,…
Ah! Expectations!You know you are setting yourself up for a world of pain when you know you won’t be able…
I need your help #Salesforce#ohana! I would absolutely love to speak at #DF23 this year, and would like to know what you would…
𝗗𝗼𝗻’𝘁 𝗷𝘂𝗱𝗴𝗲 𝗮 𝗯𝗼𝗼𝗸 𝗯𝘆 𝗶𝘁𝘀 𝗰𝗼𝘃𝗲𝗿. 📚Do you? 😬Don’t say you don’t.We all do it… because it’s the first…
I don’t like football. ⚽All dirty dishes must be done before bedtime. 😠I will do overtime when it’s near project…
Are you Learnin’? 📚Are you Earnin’?💰Are you Having fun? 💃 These are the three questions I’d consider whenever I’m at…
Mafia.Gangsters.Murderers.Unscrupulous people disappear-ers. That’s what we call people who toss other people into “The Deep End.” 🤿 Ask any consultant…
“Where’s your project manager in all this?” 🤔 I was talking to a stressed out consultant who is a BA…
I believe that the things we pursue in life is done because of one of these three reasons*: 𝗦𝘁𝗮𝘁𝘂𝘀 𝗥𝗼𝗹𝗲𝘀,…
𝗧𝗶𝗽 𝟱: 𝗠𝗮𝘀𝘁𝗲𝗿 𝘁𝗵𝗲 𝗮𝗿𝘁 𝗼𝗳 𝗣𝗲𝗿𝘀𝘂𝗮𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲(By understanding power and politics and how it affects human behaviour).Fascinating stuff,…
𝗧𝗶𝗽 𝟰: 𝗠𝗮𝘀𝘁𝗲𝗿 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁In other words: Learn how to Remove Non-Value Add Activities. #SalesforceConsultants are usually pretty autonomous, in that…
I left a very cushy and lucrative job as a Senior Salesforce Project Manager a few years ago. 😬 It…
𝗧𝗶𝗽 𝟮: 𝗕𝗲 𝗮 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗻𝗮𝘁𝘂𝗿𝗲*.Hey, how come he did that? It’s insane! 😱Why would anyone in their…
𝗧𝗶𝗽 𝟭: 𝗧𝘂𝗿𝗻 𝘆𝗼𝘂𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗱𝗲𝗯𝘂𝗴 𝗺𝗼𝗱𝗲 𝗢𝗡. (𝗣𝗮𝗿𝘁 𝟮) Self awareness particularly during Discovery as part of a consulting…
Tip 1: Turn your internal debug mode ON.“What are you talking about?” 🤔 I hear you ask. Just like what…
Have you ever been part of a symphony? 🎶Where the different instruments create exquisite melodies that blends so beautifully? It’s…
My submission has been accepted for the #salesforce Architect blog! 😃YAY! This topic had been percolating in my mind since I first…
“Clients would not pay for Discovery.”“It will take too long.”“The client says it’s a simple Sales Cloud implementation.” “Your CV…
“You are SUCH a disappointment.”“I cannot believe that someone of your calibre can produce such SH!T work.”“You can’t even do…
“Bla bla jargon bla important word bla bla doohicky TLA klingon toyota bla bla banana, you understand?” 😱 We all…
Emotional Resilience 💖 and Structural Resilience 🏛 I believe that we need these two types of resilience to weather the…
“None of the above.”You know those people. – Those who just poo-poo other people’s ideas and suggestions. 💩 – Those…
Nature vs Nurture… The eternal debate. What do you think?Are you #TeamNature 🌱 or #TeamNurture 💩*? None of us are exactly who we were…
“I know what I’m doing!!”Mmm maybe yes, maybe no. Is there such a thing as an uncoachable person? Can someone…
Knock! Knock!Who’s there?UATOMG U AT THE DOOR ALREADY?! I AM UNDRESSED AND NOT READY YET!!! 😨 😁OK OK, it isn’t…
“T’is but a flesh wound.” said the Black Knight with both arms chopped off. And yes, you should watch Monty…
Tomorrow I will be spending the afternoon with the inspiring Gemma Blezard, and recording an interview about the topic of Leadership…
Squid games minus violence, death, blood and gore?! YES PLEASE! 😍 Physical: 100 is on Netflix and I am HOOKED.…
This is exactly what I mean when I say:“Make the implicit, explicit.” Never assume. It is true of neurotypicals too.…
“Chocolate is the best ice cream flavour in the world! You’re a loser if you disagree!” 🍫🍦“Co-habit before marriage?? That’s…
What if no one comes to my party? 😳What if they hate it?What if there’s a fight? ⚔️What if something…
🔺Update!! 🔺Anyone wanting to attend meet-up below, please RSVP on the trailblazer community group site as organisers need to manage…
Kevin* left his executive role after a fundamental disagreement about values with the CEO to join another company.…. and his…
🔺Trigger alert!🔺Prisoners are people too.Some of them have done really really bad things. They are able to call #Samaritans when they are…
My heart is so broken 💔I cannot even begin to imagine what it’s like for those who are directly affected…
What’s happened in Turkey and Syria is devastating. Please do what you can. A. Engin Utkan shared a link below where…
It really doesn’t cost much to be nice. It’s not being– petty– passive aggressive– sarcastic– belittling– judgemental It’s seeing the…
“We sent you to the best schools, got you the most expensive tutors… and now you tell us you don’t…
“How can you be lonely when you’ve got your family around you?!” 😕 Yes, we can feel lonely and isolated…
“Nothing in life is free.”So says the cynic who knows the price of everything but the value of nothing. FIE!…
“I am not feeling like my best self today. Can you remind me of who I am?”What a beautiful question.…
Ever made decisions that came back to bite you in the bum? Such as sweeping difficult issues under the carpet?…