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Lighten your burden

May 7, 2021 admin Leave a comment

How can you listen to so much darkness and not let it taint your soul and spirit?As a listening volunteer…

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Posted in: Listening

Disposing of illicit sexual toys

May 6, 2021 admin Leave a comment

His job was to break into homes to find the erotic toys and other sexual paraphernalia and get rid of…

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Posted in: Listening, Musings

Hot potato of Consultancy

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Some #Salesforce or #Microsoft Partners play ‘Hot Potato’ with the projects they sell, and it’s a rotten way to do business. Sometimes a culture…

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Posted in: Consulting, Delivery

What’s the number 1 skill

admin

What’s the number 1 skill for any #Salesforce or #Microsoft consultant? Designing great solutions?Solving problems?Competency in product knowledge? Luke Menzfeld from Cloud Galacticos talks about listening as…

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Posted in: Empathy, Listening

The pie of Problem Definition

May 5, 2021 admin Leave a comment

I find myself slightly disagreeing with Albert Einstein, and Jay Harrington, although I broadly agree with the concept. I think most…

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Posted in: Problem Definition

Perspective

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You know you shouldn’t but you open the attachment that wasn’t meant for you, your stomach turning.What you see makes…

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Posted in: Musings, Self Development

How much do you laugh?

May 4, 2021 admin Leave a comment

How much do you laugh? I think I laugh a lot.Luckily I have a funny family.My Husband is fun and…

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Posted in: Musings

Product champions

May 3, 2021 admin Leave a comment

Product champions – did they come first in a 3-legged product race? Nope, they help an organisation leverage its business…

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Posted in: Product Champions

Podcast #1 – Jasmine Ashley

admin

This is the first episode of OnThePeiroll podcast, where I talk to my guests about all the things that fascinate…

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Posted in: Podcast

In pursuit of “perfection”

May 2, 2021 admin Leave a comment

We are always in pursuit of “perfection”. Growing up, l was always obsessed about my weight. My classmates were always…

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Posted in: Managing Expectations

Boundaries are healthy

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Boundaries are healthy. “Allan. This is my invisible wall. Do not cross into my personal space because I do not…

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Posted in: Mental Health

Self harming is more common than you think

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Self harming is more common than you think. When she tucked her hair behind her ear, her sleeve fell away…

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Posted in: Mental Health

Adding to the Samaritans Family

May 1, 2021 admin Leave a comment

My heart is so full this morning. 🤗 We’ve just finished training and welcomed 14 new volunteers to join the #Samaritans family…

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Posted in: Samaritans

What a way to end my week!

April 30, 2021 admin Leave a comment

What a way to end my week! Imagine that you’ve spent over 20 years in aviation as cabin crew.You know…

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Posted in: #payitforward, Karma

Duck and Chicken talking

April 29, 2021 admin Leave a comment

The Chinese describe it as “It’s like the Duck talking to the Chicken”. Even when both are speaking ‘English’. Expectation…

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Posted in: Managing Expectations

Feeling lonely in a crowded room

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You can feel lonely in a crowded room.How do you fix it? Dr Vivek Murthy, Surgeon General of the US…

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Posted in: Relationships

How do you sign-off?

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Warmest wishes – Bob (He’s happy.)Regards – Bob (Oh no – he sounds peeved!){No sign-off} (OMG I AM GOING TO…

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Posted in: Musings

Type A and Type B people

April 28, 2021 admin Leave a comment

There are a lot more (A) people than there are (B). (A) mindset can manifest itself in so many ways.…

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Posted in: Empathy, Kindness, Samaritans

Garbage In, Garbage Out.

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GIGO = Garbage In, Garbage Out. This is especially true when companies believe that all problems will disappear with new…

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Posted in: Consulting, Process Mapping

This made me cry

April 27, 2021 admin Leave a comment

Ah, this made me cry. I offered this lovely lady a no-charge spot on my Consulting Masterclass next week as…

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Posted in: Kindness

PM’s job in 4 words

admin

PM’s job in 4 words: Setting and managing expectations. Any PM who isn’t able to do this, really should look…

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Posted in: Careers, Project Management

The Emotional Cycle of Change

April 26, 2021 admin Leave a comment

No-Charge Consulting Masterclasses for out-of-work #Salesforce peeps starting next Tuesday 4 May running for 3 weeks. One of the most interesting human…

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Posted in: Change & Conflict

#PodcastFail

admin

Total carcrash. #PodcastFail 😬 I had been toying with the idea of starting a #podcast for awhile, and look what happens on my very…

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Posted in: Always Learning

Don’t have an affair

April 25, 2021 admin Leave a comment

“Don’t have an affair with Bob*. He’s too fast – I can’t catch him.“Don’t have an affair with John*. He’s…

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Posted in: Relationships

How do you talk to yourself?

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How do you talk to yourself?What do you say?How do you say it?Whose voice do you hear? Most of us…

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Posted in: Kindness

Children are meant to be cherished

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Children are meant to be cherished.They are born innocent, and whole.And perfectly perfect just as they are. You do not…

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Posted in: Kindness, Samaritans

Does your dog prefer your partner?

April 24, 2021 admin Leave a comment

Wouldn’t it be great if you were like Dr Strange and could test out different versions of the future? That…

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Posted in: Listening

ASSUME makes a ASS out of U and ME

April 23, 2021 admin Leave a comment

Do you know what someone means when they draw a line under their throat?In Guardians of the Galaxy (a Marvel…

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Posted in: Effective Communication

The Iron Triangle

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The immutable law of Project Management.Just like the law of gravity, you can attempt to break it at your peril.…

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Posted in: Project Management

I was just listening to this podcast

admin

I was just listening to this podcast which featured Laura Croudace from Cirrico, where she talks about Brewdog, and the magic of telling…

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Posted in: Influence

Coerce or convince?

April 22, 2021 admin Leave a comment

Coerce or convince?What’s your preferred style of influencing others? There’s a whole spectrum of tactics:Force, compel, coerce, convince, persuade, ask,…

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Posted in: Emotional Intelligence, Influence, Masterclasses

Empathy vs Sympathy

April 21, 2021 admin Leave a comment

Empathy vs Sympathy. It’s the difference between getting into the hole to be alongside someone, and standing outside the hole…

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Posted in: Listening, Samaritans

How do you know when you’ve completed a user story?

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How do you know when you’ve completed a user story?When– functionality has been built in sandbox?– test classes completed at…

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Posted in: Definition of Done

If your customer feels that they aren’t being heard…

April 20, 2021 admin Leave a comment

If your customer feels that they aren’t being heard, they will vote with their feet. In today’s world, there is…

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Posted in: Requirements

When I hear a young voice on the phone…

April 18, 2021 admin Leave a comment

When I pick up the phone during my shift at Samaritans, my heart drops into the pit of my stomach…

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Posted in: Mental Health, Samaritans

Did you know that you can’t plant the seeds of suicide

April 17, 2021 admin Leave a comment

Did you know that you can’t plant the seeds of suicide in someone’s head by asking them the question? Many…

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Posted in: Mental Health, Samaritans

P1 in testing

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What’s a monster facial disfigurement to you, may be a lovely freckle to someone else. Your priorities, opinions and feelings…

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Posted in: QA & Testing

I got stabbed yesterday

April 16, 2021 admin Leave a comment

I got stabbed yesterday.By a super efficient nurse called Isla.With a vaccine to fight evil people-killing/maiming virus called Corona. Technology…

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Posted in: Listening, Samaritans

Under Promise and Over Deliver

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Under Promise and Over Deliver. It’s just one of the things that keeps you on the right side of everyone.So…

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Posted in: Managing Expectations

Big fish little pond. Little fish big pond

April 15, 2021 admin Leave a comment

Big fish little pond. Little fish big pond. 🐟 Which is better? To work in a small/boutique #SalesforcePartner or a biiiiiiiig GSI…

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Posted in: Careers, Consulting

Users will always want what they want

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Users will always want what they want.Babies will always poop and eat and cry.Puppies will always want to play and…

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Posted in: Listening

On May 4th

April 14, 2021 admin Leave a comment

On Star Wars day (May 4th) … I’m offering 3 weeks of no-charge LIVE Consulting Masterclass training for #salesforce peeps: – Consulting…

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Posted in: Consulting, Masterclasses

Plan the work, and work the plan

April 13, 2021 admin Leave a comment

Plan the work, and work the plan. That’s what we do, as Project Managers.Yes, I’ve made risky decisions in the…

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Posted in: Project Management

#SystemsThinking is critical to Consulting Project Delivery

April 12, 2021 admin Leave a comment

#SystemsThinking is as critical to Consulting Project Delivery as chocolate is to Easter. What do you do when someone comes to…

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Posted in: Systems Thinking

Keeping busy can be a double edge sword

April 11, 2021 admin Leave a comment

I find keeping busy can be a double edge sword. A lot of people use it as a coping mechanism…

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Posted in: Musings

I had been crying and I hadn’t slept much.

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I had been crying and I hadn’t slept much. I didn’t want to do it but yesterday, I was leading…

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Posted in: Samaritans

How do you deal with crazy requirements?

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OK, the drawing is tongue in cheek. When you’re presented with a requirement that… doesn’t quite make sense, you don’t…

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Posted in: Asking Questions, Requirements

Is a business newsletter the place for a budding artist to share her art?

April 10, 2021 admin Leave a comment

Is a business newsletter the place for a budding artist to share her art? Ninja#3 thought I lost 4 subscribers…

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Posted in: Newsletter

Human skills & Life Skills

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Why do people call these ‘soft’ skills when they should call them ‘life’ or ‘human’ skills? Referring to something as…

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Posted in: Effective Communication, Emotional Intelligence

More (B) please.

April 7, 2021 admin Leave a comment

Inspired by Jay Harrington‘s post today. My feed is normally inundated by those whose answer is (A), and I scroll on…

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Posted in: Professionalism

Salesforce Project Management & CRM

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#Salesforce Project Management.It’s very similar to almost any other CRM or enterprise #ProjectManagement – especially as a Consultant with a Partner. You have…

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Posted in: Methodology, Project Management, Tools

“Follow your passion”… without context?

April 6, 2021 admin Leave a comment

“Chase your dreams. The consequences are often minimal.” This is similar to “Follow your passion to build the life of…

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Posted in: Careers, Self Development

I loved cutting my kids hair

admin

I loved cutting my kids hair when they were young. I could bribe them and stick them in front of…

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Posted in: Uncategorized

To Specialise or Generalise?

April 5, 2021 admin Leave a comment

Consultants – should you– Specialise or generalise?– Go deep or wide?– Niche or go every which way? I faced this…

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Posted in: Careers, Consulting

Being on the fence

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Many wonder why I am not more vocal about strong emotive subjects, such as Brexit (before they confirmed the whole…

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Posted in: Empathy, Reflection

Happy Zero Calorie Chocolate Day!

April 4, 2021 admin Leave a comment

Today is Easter, also known as chocolate scoffing day.And I believe that any chocolate consumed today has zero calories 🍫😋…

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Posted in: Beliefs

Being caught up in music

April 3, 2021 admin Leave a comment

Have you ever been caught up in a piece of music that’s so beautiful that everything disappears? When the musical…

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Posted in: High Performing Teams

When you’re too busy being/looking busy

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When you’re too busy being/looking busy, there’s a problem. Why are you doing what you’re doing?What’s the outcome you desire?Does…

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Posted in: Musings

“Which is better – a contract role or a permanent one?”

April 2, 2021 admin Leave a comment

“Which is better – a contract role or a permanent one?”The lawyer-y answer would be: It depends. There are a…

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Posted in: Careers, Consulting

Why are you always asked to put out fires?

April 1, 2021 admin Leave a comment

Why are you always asked to put out fires?It can be a grinding, thankless job.Is it because you’re good with…

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Posted in: #30daysofvideos, High Performing, Professionalism

Fire is a double edged sword

March 31, 2021 admin Leave a comment

Fire is a double edged sword.Or something… We can talk about the fire in your belly, the hunger for bigger,…

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Posted in: Reflection, Self Development

If I’m insecure, I can get needy

admin Leave a comment

If I’m insecure, I can get needy.Gimme the likes.The follows.The validation that tells me how UTTERLY AMAZING I am. When…

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Posted in: Self Development

66 days to create a habit

March 30, 2021 admin Leave a comment

66 days.Apparently it takes an average of 66 days for a behaviour to become automatic.Like going to the gym.Or drinking…

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Posted in: Challenges

We sabotage ourselves all the time

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We sabotage ourselves all the time.We think we aren’t good enough, or smart enough to be in the same room…

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Posted in: Kindness, Self Development

Consulting Partners – size differences

March 29, 2021 admin Leave a comment

Today’s video is for both #Salesforce or other #CRM job seekers and Consulting Partners, and is a response to the excellent article posted by Maurizio…

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Posted in: #30daysofvideos, Careers, Consulting

ROMs and Estimations

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“How long is it going to take to complete the #Salesforce project / build this function / roll out this requirement for…

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Posted in: Estimating

Self medicating

March 28, 2021 admin Leave a comment

Eating.Gaming.Exercise.Sex.Netflix binging.Alcohol or other drug of choice. There are so many ways that people can use to cope with the…

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Posted in: Kindness, Mental Health

Why do I do what I do?

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Why do I do what I do? It’s always a good idea to figure out the why of what you’re…

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Posted in: #30daysofvideos, Musings, Success

Almost everyone wears a mask

March 27, 2021 admin Leave a comment

Almost everyone wears a mask.To look strong.To appear calm.To fit in.To hide pain.To hide vulnerability. That’s the danger, you see.Because…

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Posted in: Empathy, Kindness, Mental Health

Zombie flame throwers

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As long as my new car is red and has flame throwers to kill zombies, I don’t care about the…

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Posted in: #30daysofvideos, Asking Questions, Business Analysis, Requirements

My dad being called to the Bar at age 75

March 26, 2021 admin Leave a comment

My dad Lim Khoy Hing being called to the Bar yesterday at age 75. After a life in aviation with the Royal…

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Posted in: Inspirational

“Great granny, I fell and hurt my head.”

March 25, 2021 admin Leave a comment

“Great granny, I fell and hurt my head.”“Oh dear. Did your brain fall out?” I always love to hear people’s…

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Posted in: Asking Questions

The Art of Eliciting requirements

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Eliciting Requirements.It’s an Art.So – is your answer a faster horse, a car, or Internet access and home learning kit?…

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Posted in: #30daysofvideos, Business Analysis, Requirements

Tactfully Challenging Requests

March 24, 2021 admin Leave a comment

One of the critical job of a #Salesforce or Microsoft Consultant or a #awesomeadmins is to tactfully challenge requests. So many business applications can…

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Posted in: Business Analysis, Scope Management

How do you attract and retain talent?

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How do you attract and retain talent?By growing them from the start. Small and medium sized #Salesforce Partners will find it more…

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Posted in: #30daysofvideos, Retaining Talent

The opportunity to #payitforward

March 23, 2021 admin Leave a comment

The pandemic last year gave me the opportunity to train #salesforce admins and new talent into the art of consultancy, specifically the…

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Posted in: #payitforward

“If you loved me, you’d know why I washed your white shirts with the red bathmat.”

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“If you loved me, you’d know why I washed your white shirts with the red bathmat.” 😨 People aren’t psychic,…

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Posted in: #30daysofvideos, Managing Expectations

“I’m only going out with you but I’m really waiting for someone hotter.”

March 22, 2021 admin Leave a comment

“I’m only going out with you but I’m really waiting for someone hotter.” “That’s OK. I’m only going out with…

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Posted in: Managing Expectations

Romantic expectations

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“On this date, I expect some light conversation, no heavy topics like your ex-boyfriend or the current political state and…

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Posted in: #30daysofvideos, Managing Expectations

Who are you?

March 21, 2021 admin Leave a comment

Who are YOU?The UK government wants to know…. because it’s Census Day! Don’t worry – it’s quite superficial.You won’t be…

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Posted in: #30daysofvideos, Musings, Who are we

On this date, I expect some light conversation

admin

“On this date, I expect some light conversation, no heavy topics like your ex-boyfriend or the current political state and…

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Posted in: #30daysofvideos

To all the strong women out there..

March 20, 2021 admin Leave a comment

I know so many strong women who have achieved so much professionally, and yet – because they don’t conform to…

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Posted in: Empathy

Why did I go on this insane slimming diet?

March 19, 2021 admin Leave a comment

Why did I go on this insane slimming diet of shakes to lose 7kg over 2 months?Because someone told me…

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Posted in: #30daysofvideos, Critical Thinking

Great day at London’s calling

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What a fantastic day that London’s Calling Ltd ran today – very slick, great lineup of speakers and so so well organised!…

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Posted in: Public Engagement, Talk

Are humans like zombies?

March 18, 2021 admin Leave a comment

How are humans and organisations like zombies?No, we don’t eat brains. We can however, get to a point where our…

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Posted in: Business Analysis

Being realistic in sales…

admin Leave a comment

It is inevitable that sales can sometimes paint a picture that is a little too beautiful, too bright and too…

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Posted in: Pre-Sales, Projects

#NoSurprises

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“So pressing this button will make me rich?!”“Yes… just sign here please…”🤑 What do you do when you’re in a…

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Posted in: #30daysofvideos, Effective Communication, Leadership, Managing People

Getting CRM won’t make you successful

March 17, 2021 admin Leave a comment

Putting on makeup won’t get you a life partner.Watching the news won’t make you smart.Eating donuts 🍩 won’t strategically relocate…

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Posted in: Growth Mindset

ABRACADABRA! Being the Change Agent

admin Leave a comment

ABRACADABRA! You are a genie, or an agent of change – whether you know it or not. This is especially…

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Posted in: #30daysofvideos, Change Management

Learning to doodle

March 16, 2021 admin Leave a comment

I’ve always been envious of those who could draw and doodle and sketch. Growing up, I always thought my art…

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Posted in: Learning, Self Development

How is a marine and a Salesforce PM similar?

admin Leave a comment

If you’re a junkie for adrenaline and dynamic career requiring military execution, you can either be in the Army or…

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Posted in: #30daysofvideos, Careers

Who am I, and what do I do?

March 15, 2021 admin Leave a comment

Who am I, and what do I do?If you’re a #Salesforce Partner looking to grow and develop your internal talent into high…

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Posted in: #30daysofvideos, Careers, Consulting

Not everyone likes Mother’s Day.

March 14, 2021 admin Leave a comment

Not everyone likes Mother’s Day. We all will have experiences that will shape our feelings from– Love– Happiness– Gratitude– Warmth…

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Posted in: Kindness

QA & Dev should be separate

March 13, 2021 admin Leave a comment

“It’s no fun testing a game; It’s like playing, but it’s not.It’s trying to find all the glitches and then…

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Posted in: #30daysofvideos, Quality, Rules of Engagement

Another little friend on my night shift

admin Leave a comment

I’m about to start another nightshift at #Samaritans, and found that the littlest ninja has snuck yet another little friend to…

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Posted in: Samaritans

10,000 hours for Mastery feels like an epic impossibility

March 12, 2021 admin Leave a comment

10,000 hours for Mastery feels like an epic impossibility sometimes. I’ve always had fantasies about having the ability to plug…

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Posted in: #30daysofvideos, Consulting, Partners

When it’s like looking for romance

March 11, 2021 admin Leave a comment

Matching up with a Consulting Partner is like matching up with a romantic partner. You want someone compatible.Someone who meets…

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Posted in: #30daysofvideos, Consulting, Partners

Does size of Salesforce Partner matter?

March 10, 2021 admin Leave a comment

Does size matter? 👀I like the big ones, I like the small ones, and those in between. 😁 Of course…

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Posted in: Partners

Shortcuts and Technical Debt

March 9, 2021 admin Leave a comment

Short cuts = Technical Debt. There are times when it’s ok to take a shortcut.When we mindfully make that decision,…

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Posted in: Integrity, Leadership

When shortcuts are bad

March 8, 2021 admin Leave a comment

The one thing you should NEVER do when migrating data.And it’s not roll your eyes when you’re told that the…

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Posted in: Integrity, Leadership, Values

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