𝗙𝗿𝗲𝗲 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗕𝗔 𝗘𝘅𝗮𝗺 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗿𝗼𝘂𝗽 (8 July – 12 Aug)If no one’s heard, there’s this new #Salesforce exam coming out on…
“Come join us. We make a lot of promises! Like.. we’ll– value you– pay you fairly– treat you like ‘human…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟲/𝟲“Why did you decide on this solution for this User Story?” A. “Um,…
Yeahhh so sometimes I don’t know what Bob, my solitary brain cell comes up with. Most of the time, I…
Yeah, I know all consultants love doing timesheets. 😁 We love it so much that we save a big chunk…
Woohooo! I managed to get into the #Salesforce London World Tour! And I didn’t need to reel out the puppy dog eyes!…
𝗧𝗵𝗲 𝗧𝗼𝗿𝘁𝗼𝗶𝘀𝗲 🐢 – 𝗟𝗲𝘃𝗲𝗹 𝟱 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Head of Delivery.Practice Director. These two opportunities came across my path…
“A disciplined mind writes Gold Standard user stories.” Buddha OK, haha! Maybe she didn’t say that!😁 It still doesn’t change…
“If we’ve got wind behind us…”“Am sure there’ll be no problems or surprises…”“We’ll be fine… I’m an optimist!” 😬 That’s…
Sometimes, there ARE 𝗳𝗿𝗲𝗲 𝗹𝘂𝗻𝗰𝗵𝗲𝘀.In this case, the ‘lunch’ is the 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 for #Salesforce peeps worth £1399. I am feeling…
Listening is 𝗔𝗟𝗪𝗔𝗬𝗦 the first step …To understandingTo getting closerTo connectingTo building better relationships. 🌹 That’s why it is important…
📣 36 hours to win a space at my next #Salesforce Consulting Discovery Masterclass starting 11 June! There has been a few…
“The Sales Cloud implementation will replace all key functions of The Calc, Company X’s current sales application which will be…
𝗧𝗵𝗲 𝗘𝗹𝗲𝗽𝗵𝗮𝗻𝘁 🐘 – 𝗟𝗲𝘃𝗲𝗹 𝟰 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆 Am continuing the series on #Salesforce Consulting Mastery. This time, we are focusing…
You know what’s hard?– Pushing a cart with square wheels.– Trying to stay on your diet in Prague…– Attempting to…
#Salesforce Partner (SP): It’s so frustrating when customers keep changing their minds! 😠 Me: Tell me about your process of managing…
*Suicide Trigger alert*Deborah Harvey asked a beautiful question about what to do if you pass someone on a bridge who may…
𝗧𝗵𝗲 𝗢𝘄𝗹 🦉 – 𝗟𝗲𝘃𝗲𝗹 𝟯 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆We Project Managers just love our Owls because… The Owl has a…
Are you an ‘I’ dotter and a ‘T’ crosser?Do you label your fields with the correct Descriptions?Do you document and…
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.What is it?Who does one talk to in a project?What challenges might they face? At our last “This Thing…
I had SO much fun talking to Tristan Lombard 🇺🇦 about #Salesforce, #Testing, #Leadership and delivering #SexyProjects 💃🏻 Special shoutout also to Tara Walton and Andrew Smith at Team Provar Testing for making me…
“If you don’t think its a people problem, it’s a people problem.” – Barton Ledford, Senior Director Salesforce Practice Lead at B3…
Time for the next #PeiItForward Challenge!2 spaces up for grabs at my next Discovery Masterclass (11 June)! If you didn’t get through…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟰/𝟲So you’ve just nabbed a new consulting role with a #Salesforce partner. 🌈🌞 Feedback from…
Season 2 of @OnThePeiroll podcast is here! 💃🏻 My first guest this season is Liz Rhodes, COO of Art of Cloud, and…
𝗧𝗵𝗲 𝗙𝗼𝘅 🦊 – 𝗟𝗲𝘃𝗲𝗹 𝟮 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆The Fox knows a bit more than the Grasshopper. She’s not as…
“I’m fine.”“I love it.”“It’s nothing.”“No, it doesn’t hurt at all.” There are some whose thoughts, feelings and words align –…
Last few hours to join Zenhao membership! 😎 What I’m good at:– delivering quality projects as a Consulting Project Manager– understanding what…
24 hours left to register for the Zenhao Academy… 🕙 When I first started this, I knew I wanted to create a…
On Sunday night, you get an email where you’ve been asked to – Close your previous project and make sure…
What’s the most important thing to a #Salesforce Partner?Utilisation and chargeability. 💲 Actually, that’s super important to all consulting partners and billable…
“Arg! Why do they do that?!” Sometimes I want to tear my hair out. 😤 I was on a call…
The Zak Zituation “ARGH!” Zak* looked really stressed. “I don’t know what I’m doing and even though everyone’s really kind,…
Would you send your toddler out to get a loaf of bread all on her own?“Don’t forget to count the…
“What? You mean I’m assigned to run the project on client site as soon as I finish my 1-week bootcamp? All…
Nervous. Excited. Worried. Keen. Terrified.Big feelings. The cohort of Samaritans volunteer were feeling a jumble of big emotions at their first training…
“OMG Can you BE any slower?!”*“Are you trying to be passive aggressive?!” No, I wasn’t having an argument.Actually, what I…
I am still trying to get the hang of my new outfit. It was a lot easier when I was…
Ring Ring Ring“Hello Samaritans, can I help you?”*click* This is called a ‘snap’.It’s when our callers hang up as soon as…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟯/𝟲The easiest way to mess up is to Not Meet Expectations.💩 But really,…
𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿 𝗟𝗲𝘃𝗲𝗹 𝟭 – 𝗚𝗿𝗮𝘀𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝟮/𝟲How good are you at asking good questions? It’s a skill that is…
𝟱 𝗟𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗠𝗮𝘀𝘁𝗲𝗿𝘆I just started a series in my newsletter delving into the career levels in #Salesforce Consulting, and the…
The Chess King is the ‘𝗪𝗵𝘆’. 🤴🏻Without the ‘Why’, there is no point to the game.All is lost. And the…
“Do you think we are selling too many projects?” “What’s your QBQ?” “QBQ?” “The Question Behind your Question.” “Oh. Umm……
I’m in Mexico with the family for holiday 🏖 and it’s been lovely. The weather, the people, the food!Amazing! 😍…
It’s really nice to get messages that are signed off with 🍩🍩🍩! It means that it’s a good message and…
Do you believe everything you read? Especially if it’s got lovely pastel watercolours and with beautiful squirly writing? Or how…
The no-charge #PeiItForward Micro Workshops are back!This time focusing on the core #Salesforce Consulting skills:– Active Listening– Questioning Strategies– Communication skills (how to reduce…
Historical data is only useful insofar as to tell us a story of what happened at that time. It doesn’t…
Are all hacks bad? Sometimes ‘short cuts’ are a necessary evil, especially when time is of the essence. When you’re…
I couldn’t believe my eyes. 😯The previous PM had left, and I had just taken over the project and it…
Testing applies to a lot more than just project delivery. It’s a process of figuring out if your initial idea…
The success of your #Salesforce or #CRM, or any other project hinges quite a lot on the team. With the wrong people on…
Ok I know things are rarely that simple. 😬 That’s why it isn’t a great idea to ‘outsource’ your data…
“Your Majesty – we spotted the enemy just beyond the hill, archers and cavalry ready to attack!”“You’re such a sh*t…
Some of the things that contribute to “scope creep” in a #Salesforce project– poor definition of requirements– poor stakeholder management– poor change…
Have you had something grow so stealthily, so sneakily that you never notice anything until it’s too late? Could be…
#Governance is absolutely critical in ensuring success.That’s #ProjectManagement 101. What is it?it’s the framework for how project decisions are made. Not enough resources?Poor…
£1400 in 24 hours – thank you for everyone who have donated and signed up! This series focuses on the #Salesforce Project…
Want to learn something and create good karma at the same time? Well, here’s your chance! 🤩 The long awaited Project…
Knock knock.Who’s there?Kew Way.Kew Way who?QA here. Your doorbell’s broken. *cringe* 😳😁 Ok, that’s why I’m not a comedy writer,…
#DataQuality is everything.Especially with regards to a #CRM such as #Salesforce or #MicrosoftDynamics365. De-dupe.Merge.Clean.Delete.Enrich. A system is only as good as it’s data, and a lot…
“My car is broken. How long will it take to fix it?” “I want a fancy wedding with flying pigs…
Sigh. Yes – adults can be dramatic too, especially when they want something. Power and Leverage – this is such…
What does it mean to be conscientious? Very simply… someone who is conscientious cares deeply about– the quality of their…
What’s your shape? 📐🟥⭕ Does it fit the role you’re going for?Does it fit the idea of what your spouse/significant…
Simple. Beautiful. Elegant.No, I’m not selling soap. 😬 With just a few shapes and some basic rules, I can teach…
Lots of us have been there.The moment when you wished you took care of the problem when it was small,…
It’s really not difficult to create content about project delivery when I get messages like these 🙄 The post literally…
When I get a DM like this it makes my face go 😣#Salesforce is the hottest thing right now, and all…
Voting for the #SaConJa Competition on my next Consulting Discovery Masterclass is now open! The quest was to blitz through Trailhead for…
The Job Description for a #CRM Consultant for #Salesforce should not include “Psychic.” One of the traits of a really good consultant is the…
Estimating #Discovery becomes easier with experience. There are times when we get it wrong, and we need more time to discuss items…
We are born with 2 fears: falling and loud noises.All other fears are learned… including the fear of not being…
Do you remember when you first figured out how to ride a bike?Or made that dish that was not only…
The #Salesforce Discovery Dream Team.There are a few key roles that are necessary to run a proper Discovery. Broadly, the role categories…
#PreparePreparePrepareI think it’s better to over-prepare, than to under-prepare – as much as you can within the time that you…
Do you want to truly understand what it takes to become an outstanding #Salesforce consultant? Whether you are a SF Admin, or…
There is only one scenario where it would be logical to… – have your sales team fill in 9 pages…
The #Salesforce Consulting Partner who has Delivery experience or capability in the Sales process sets up the project for success. When there…
Running effective workshops is a core skill for a #Salesforce Consultants. 💪🏻And we do run many types of workshops – especially during…
Preparing for a new #Salesforce Consultant role𝗕𝗼𝗻𝘂𝘀 𝗧𝗶𝗽 𝟯 𝗼𝗳 𝟯 – 𝗦𝘁𝗼𝗽! 𝗛𝗮𝗺𝗺𝗲𝗿 𝗧𝗶𝗺𝗲! 𝗥𝗲-𝗲𝘃𝗮𝗹𝘂𝗮𝘁𝗲! Side note – you know someone’s…
The Consulting #SalesProcess – it’s actually quite straightforward. As Delivery (as in part of the Project team that delivers projects) it pays…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟮 𝗼𝗳 𝟭𝟮 – 𝗢𝗯𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻 I think it’s quite a simple but incredibly important tip…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟭𝟭 𝗼𝗳 𝟭𝟮 – 𝗡𝗲𝘃𝗲𝗿 𝗔𝘀𝘀𝘂𝗺𝗲 We are all different creatures, and the same word…
Preparing for a new #Salesforce Consultant role𝗧𝗶𝗽 𝟵 𝗼𝗳 𝟭𝟮 – 𝗘𝘅𝗽𝗲𝗻𝘀𝗲𝘀 I reckon that expenses won’t be as big a chore…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟴 𝗼𝗳 𝟭𝟮 – 𝗧𝗶𝗺𝗲𝘀𝗵𝗲𝗲𝘁 As a consultant, you’ll have to do timesheets.…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟳 𝗼𝗳 𝟭𝟮 – 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 This is the £64m question, and one that…
For the next 30 days, from 10 Jan – 10 Feb, you are going to hit that Trailhead hard, AND…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟲 𝗼𝗳 𝟭𝟮 – 𝗬𝗼𝘂𝗿 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 Just so you know, all PMs…
𝗦𝗮𝗖𝗼𝗻𝗝𝗮 #𝗣𝗲𝗶𝗜𝘁𝗙𝗼𝗿𝘄𝗮𝗿𝗱 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗶𝘀 𝗯𝗮𝗰𝗸!!2 spaces for my next Blended Discovery Consulting Masterclass (starting 19 Feb) up for grabs. If you’re an #awesomeadmin for…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟱 𝗼𝗳 𝟭𝟮 – 𝗬𝗼𝘂𝗿 𝗙𝗶𝗿𝘀𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 Starting a new role is always…
Quick poll, as I’m planning my next Masterclass sessions. If you wanted to learn all the skills required to become…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟯 𝗼𝗳 𝟭𝟮 – 𝗨𝘁𝗶𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗧𝗮𝗿𝗴𝗲𝘁𝘀 All #Salesforce consultants will have utilisation targets which are…
Preparing for a new Salesforce Consultant role𝗧𝗶𝗽 𝟮 𝗼𝗳 𝟭𝟮 – 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 I wrote down the 12 tips that anyone…
Preparing for a new Salesforce Consultant role Tip 1/12Understanding Expectations Quite a few people in my network have landed Consulting…
Silence can be very powerful.Not just in negotiations but also in situations where emotions are high. When someone comes to…
Facts or feelings? When you’re in a heated argument, sometimes it pays to be more of a listener, and attempt…
Writing requirements is easy. Writing GOOD requirements, tight User Stories, detailed Design Documents that:– is easily understood– is easy to…
The purpose of donuts is…To provide a satisfying gustatory experience?😋To b̵r̵i̵b̵e̵ motivate team performance? 😁To stop a partner from leaving…